Claims Analyst / Senior Claims Analyst (Anticipatory)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

PLEASE NOTE, WE WILL ONLY ACCEPT ON-LINE APPLICATIONS RECEIVED VIA THE Canada.ca SITE. Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

When submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education, and the essential and asset experience qualifications. It is your responsibility to provide clear and concrete examples in your responses to each question, including when (from-to), where (occupational title, organization) and how you obtained your education and experience. It is recommended that you describe the experience examples in specific terms, providing sufficient details so that the Assessment Board can clearly understand. Describe the situation/task, the action you took, what you accomplished and/or what you learned. Content of your response must be supported by your CV/resume as your responses to these questions will be used as a primary source of information and your CV/resume will only be used to validate this information. Should you indicate in your response "please refer to CV/resume" your application will be rejected. Lack of examples and details will result in your application being rejected as the Assessment Board will have insufficient information to determine if the requirement is met.

Any or all of the asset qualifications, operational requirements, and organizational needs may be used for the screening of applications. If you meet these criteria, please clearly demonstrate how you meet them in writing. Provide examples and describe the work/duties you have performed. Failure to do so may result in your application not being considered further during the screening process.

Original proof of your education will be requested and must be provided during the selection process, in order to verify that candidates meet the education requirement. Candidates who are unable to provide proof that they meet this essential qualification as requested may be eliminated from the process. Also note, if the name on your education credentials does not match the name on your current photo identification, you will need to provide proof of your name change.

Education obtained outside of Canada must be evaluated. Please contact The Canadian Information Centre for International Credentials as soon as possible to initiate the evaluation process http://www.cicic.ca/

Work environment

This position is located in a law enforcement environment which includes regular contact with uniformed and armed police officers.

Please note: There is very limited parking available on site. RCMP E Division Headquarters is located within proximity of skytrain and transit services.

Intent of the process

Anticipatory. Note, this position is currently under classification review.

This selection process may initially be used to staff the position on a temporary basis. The result of this selection process will be to create a pool of qualified candidates which may be used to fill future permanent or temporary vacancies.

Applicants are encouraged to apply ONLY if they are willing and able to work in Surrey, BC. All positions are located at 14200 Green Timbers Way, Surrey, BC.

Should a CM be found qualified and selected for appointment, the appointment will not result in a change of status to another category for the member.

Positions to be filled: 2

Information you must provide

Your résumé.

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Stream 1 – EC-02
Stream 2 – EC-04

EDUCATION:
Stream 1 & 2:

ED1 - Successful completion of two years of a post-secondary program with acceptable specialization in social science, statistics, library/archival work or a law-related field OR an acceptable combination of education, training and/or experience*.

*Please note: When the education qualification is met through such combination, it is met for the specific position only.

An indeterminate incumbent of a former SI position who became an EC on June 22, 2009, who does not possess the minimum level of education as indicated in Part B above, is deemed to meet this minimum educational standard based on his/her education, training and/or experience. He/she must be accepted as having met the minimum educational standard for appointment or deployment to Part B EC positions. This note also applies to a person appointed or deployed for an indeterminate period to a Part B EC position after that date as the result of a staffing transaction started before June 22, 2009.

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

EXPERIENCE
Stream 1 and 2:
EX1 – Experience using word processing, spreadsheet, and document management software.

Stream 1 only:
EX2 – Recent* experience working in an office environment where there is some exposure to legal or insurance claims.
EX3 – Recent* experience in negotiation.
EX4 – Experience conducting research OR analyzing legislation and case law.

Stream 2 only:
EX5 – Recent* and significant** experience in providing legal support/paralegal services in a civil litigation environment.
EX6 – Recent* and significant** experience negotiating bodily injury or property damage claims OR experience working on civil litigation files.
EX7 – Recent* and significant** experience conducting legal research OR analyzing legislation and case law.
EX8 – Experience mentoring or providing direction to employees in a work environment.

Recent* means experience obtained within the last two years.
Significant** means the depth and breadth of experience acquired through the performance of the duties on a daily basis for approximately 24 months or more.

KNOWLEDGE
Stream 1 & 2:
K1 – Knowledge of the civil litigation process or claims processing practices.

Stream 2 only:
K2 – Knowledge of the legal principles regarding civil torts or claims management.
K3 – Knowledge of legal and medical terminology.

ABILITIES AND SKILLS
Stream 1 & 2:
A1 – Ability to communicate effectively orally.
A2 – Ability to communicate effectively in writing.
A3 – Ability to work under pressure.
A4 – Ability to organize work and meet deadlines.
A5 – Ability to conduct research, analyze, evaluate and make recommendations.

Stream 2 only:
A6 – Ability to interpret policy, case law and statute law.

PERSONAL SUITABILITY
Stream 1 & 2:
PS1 – Dependability.
PS2 – Thinking things through.
PS3 – Working effectively with others.
PS4 – Showing initiative and being action-oriented.

The following may be applied / assessed at a later date (may be needed for the job)

EDUCATION
Stream 1 & 2:
AED1 – Canadian Risk Management Designation.
AED2 – Paralegal certificate/diploma/degree

Degree equivalency

EXPERIENCE
Stream 1 & 2:
AEX1 – Experience providing claims management services for a policing organization.
AEX2 – Experience working with Government policies.
AEX3 – Experience working with RCMP policies.

Stream 2 only:
AEX4 – Experience supervising employees

OPERATIONAL REQUIREMENTS
OR1 – Willing and able to work overtime as required.
OR2 – Willing and able to travel by various modes of transportation (including commercial and light aircraft) up to and including remote locations.
OR3 – Willingness and ability to obtain and maintain a valid motor vehicle operator’s license.

Conditions of employment

Enhanced Reliability Status

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

NOTE: Successful candidates will require a valid RCMP security clearance prior to appointment and throughout the tenure of their employment. The process to obtain RCMP security clearance involves a security/reliability interview and a field investigation regarding matters of criminal activity which includes reference checks, verification of credit/financial status, education, employment, etc. As such, the process may take several weeks or months to complete.

To be granted RCMP security clearance and to maintain the ethical standards of the RCMP, candidates must not be, or have been, involved in certain criminal activities*, have been dishonourably discharged, have pending personal bankruptcies, etc. For additional information and a complete list of activities, please visit http://www.rcmp-grc.gc.ca/en/qualifications-and-requirements and read the section titled “To apply as a police officer, you must not have”, as well as the applicable considerations. The security requirements are the same for all employees of the RCMP.

Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the asset qualifications, operational requirements, and organizational needs may be applied at the time of staffing. Candidates may be contacted and assessed against these criteria at any time during this process.

Interested persons must meet the essential qualifications to be appointed to the position, in a manner determined by the Selection Board. A person may be appointed to the position even though he/she does not meet any or all of the asset qualifications, operational requirements or organizational needs. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.

You must answer the question regarding which Stream(s) you are applying to. Failure to indicate that you are applying to a given stream will result in you being eliminated from that stream.

Once established, the qualified pool will be valid for a period of 12 months and may be extended.

Practical and/or standardized tests may be administered for screening and/or assessment purposes.

Please note that candidates (including persons employed in the Public Service) will not be considered to be in travel status or on government business and travel costs will not be reimbursed. Consequently, candidates will be responsible for travel costs.

Random selection may be used to identify which applicants will be assessed or appointed in this appointment process.

Top-down selection may apply.

If a qualified candidate has been selected and appointed on an indeterminate basis from the established pool, they will be removed from the pool. If a candidate is selected for a specified period (including term, acting, or assignment/secondment) appointment, they will remain in the pool for future offers.

This process and the resulting pool will only be used to staff positions in the RCMP.

Any information provided by a candidate through their application or assessment that is deemed to be incorrect or fraudulent will be eliminated from further consideration.

Experience qualifications will be assessed upon application. Further confirmation or assessment may be conducted through reference checks.

All communication relating to this process, including e-mail correspondence and telephone conversations may be used in the assessment of qualifications of the candidate.

PLEASE NOTE: Where an e mail address is provided, the Selection Board may choose to communicate with candidates by e mail to provide/request information and to invite candidates to attend any portion of the assessment. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

Acknowledgment of receipt of applications will not be sent. We will contact candidates when the screening process is completed.

Candidates must meet the conditions of employment and continue to meet these same conditions during their employment.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.