Senior IT Support Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Duties

FCAC has it’s own classification system (RE and REX). This position is classified at the RE-04 which is equivalent to an CS-01/CS-02.

The incumbent of this position will be responsible for the provision of technical services and advice in the planning, development, implementation, integration and maintenance of FCAC’s IT infrastructure, in support of service delivery to internal and external clients, and stakeholders. The position will also assist in the establishment and promotion of the IT security program, and in the delivery of training sessions related to IT infrastructure.

Work environment

FCAC is a separate agency that offers the same pension and benefits plans as the core federal public service. In addition, you will benefit from a minimum of four (4) weeks of vacation leave per year, earn a competitive salary, and be eligible for an annual performance pay.

We are a passionate, enthusiastic and innovative team committed to protecting consumers by supervising federally regulated financial entities and by strengthening the financial literacy of Canadians. With a team of more than 150 employees and plans to grow, we strive to give you opportunities to meet your personal and professional goals in a respectful and inclusive workplace. We are located in downtown Ottawa.

If you are motivated, strategic and creative and want to join a dynamic team, FCAC is definitely for you!

Intent of the process

This selection process will be used to establish a pool of qualified candidates, which could be used to staff similar or identical positions with bilingual imperative profiles and various tenures.

Positions to be filled: 3

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Degree equivalency

Experience providing first AND second level** technical support to clients in a call centre OR service desk environment.

Experience in providing recommendations AND support to various clients concerning various IT problems.

Recent* experience installing, configuring, maintaining AND supporting computer hardware, peripherals AND software.

Recent* experience in installing, configuring, maintaining, and troubleshooting highly technical problems related to various types of server.

*Recent experience is defined as an experience that was attained within the last three (3) years.

**First and second level technical support includes incident and problem management as defined by Information Technology Infrastructure Library (ITIL)

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Experience participating in the deployment of Microsoft Windows 10.

Experience with Microsoft Windows Server 2016 OR 2019.

Experience working in the cloud.

Experience working in a multi-platform environment (e.g. Linux, Windows).

Experience in developing AND maintaining PowerShell scripts.

Experience providing IT security support.

Experience supporting enterprise firewalls.

Experience supporting enterprise virtualisation solutions (e.g. VMware, Hyper-V).

Experience supporting network attached storage (NAS) OR storage area network (SAN) solutions.

Experience supporting enterprise backup solutions.

Experience working with enterprise deployment solutions (e.g. MS SCCM, MS WSUS, Novell ZENworks).

Experience managing networks account in Microsoft Active Directory OR Microsoft Exchange.

Experience supporting Android OR iOS mobile devices.

Experience supporting remote offices.

Experience supporting a server room daily operation.

Experience preparing and providing IT related training.

Willingness and ability to work overtime, sometimes with short notice.

Willingness and ability to travel.

Willing and able to lift, carry and place heavy objects of up to 50 pounds in a safe manner.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative BBB/BBB and CBC/CBC

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

Demonstrating integrity and respect

Thinking things through

Working effectively with others

Showing initiative and being action-oriented

Ability to communicate effectively in writing

Ability to communicate effectively orally

Ability to work under pressure

Ability to resolve complex technical IT infrastructure problems

Conditions of employment

Secret security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

We will only accept on-line applications received via the jobs.gc.ca site. There are some benefits associated with applying on-line: Applicants can create a profile and retrieve stored application(s) (personal information, covering letter and résumé) previously submitted and modify them, if necessary, before submitting the application. Applicants can modify their application/résumé at any time BEFORE the closing date indicated on the job advertisement.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed.

Various assessment tools may be used in this selection process such as: reference checks, written tests, an interview, etc. The screening questions will be the tool used for the assessment of experience and we will not refer to the résumé for additional information. It is your responsibility to provide appropriate and concrete examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected. We will not refer to the résumé for additional information.

All communication relating to this process, including email correspondence may be used in the assessment of qualifications identified on the Statement of Merit Criteria.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

The Public Service of Canada recognizes that the diversity of its employees' population contributes to its strength and integrity. We are committed to achieving employment equity and developing a highly capable workforce that is representative of Canadian Society. We therefore encourage women (especially in non-traditional occupations), Aboriginal peoples, persons with disabilities, and members of visible minority groups to apply and declare themselves as part of one or more of the above-mentioned Employment Equity Designated Groups.

The Public Service of Canada is committed to developing inclusive, barrier-free selection and appointment processes and work environments. If contacted in relation to this process, please advise the organization's representative of your need for accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Communication for this process will be sent via email and/or PSRS. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).

Acknowledgment of receipt of applications will not be sent.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.