Incident Specialist - Operations Technical Specialist

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

We encourage Aboriginal persons to self-identify as preference may be given to this Employment Equity Group. An Aboriginal person is a North American Indian or a member of a First Nation, Métis or Inuit. North American Indians or members of a First Nation include treaty, status or registered Indians, as well as non-status and non-registered Indians. Please note that you will be required to complete an Affirmation of Aboriginal Affiliation Form.

The Canada Energy Regulator works to keep energy moving safely across the country. We review energy development projects and share energy information, all while enforcing some of the strictest safety and environmental standards in the world. Headquartered in Calgary, Alberta with regional offices in Montréal, Vancouver and Yellowknife, the CER has approximately 500 employees.

The CER is recognized as one of Canada's Top 100 Employers in a national competition to determine which employers lead their industries in offering exceptional workplaces for their employees.

Duties

Summary of Duties:

This position will be involved in triaging and assigning incoming incidents, analyzing incident data for performance reporting and/or for compliance verification planning purposes or as requested by other teams. In addition, this position will assist process advisors with maintenance and improvement of the CER’s Manage Incident process. It will perform QA/QC on the Manage Incident process, troubleshoot issues, improve the process as required (including procedures, and work instruction updates). This position will play an important role in the development, implementation, and/or delivery of the CER Manage Incident training program and will communicate frequently with regulatory operations staff as they are the primary users of the incident process. This position may be asked to participate in incident investigations depending on previous experience and training.

Intent of the process

A pool of candidates may be created. Qualified candidates may be used to staff other similar positions at an equivalent or lower level on a term, indeterminate or acting basis. Appointment of qualified candidates will be based on the assessment results of the essential or essential and asset qualifications and with regard to breadth and depth of experience.

Positions to be filled: 1

Information you must provide

Your résumé.

A covering letter in 1,000 words (maximum)

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
An undergraduate degree or acceptable combination of education, training and experience related to the duties of the position.

Degree equivalency

Experience:

E1 Experience in conducting company or energy sector incident data collection, interpretation, analysis, trending (including but not limited to safety and environmental performance indicators) and reporting

E2 Experience with federal and/or provincial regulatory incident reporting requirements specific to the upstream, downstream and/or pipeline sector.

E3 Significant experience in one or more of the following areas: safety, environmental or pipeline integrity in energy sector demonstrating sound technical knowledge of hazards and risks associated with operational activities in upstream and pipeline sectors

For the purposes of this process, significant is defined as 5 or more years of experience.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Organization-wide and Business Competencies OR Leadership Competencies:

OC1 Leadership and Teamwork
Proficiency Level: Guide
• Consistently promotes a team environment.

OC2 Accountability and Results Orientation
Proficiency Level: Guide
• Identifies desired outcomes, facilitates achievement of results and accepts accountability for achieving results across teams and business units

OC3 Initiative and Adaptability to Change
Proficiency Level: Guide
• Ability to listen to other people’s perspective and challenge the process respectfully

OC 4 Oral Communication
Proficiency Level: Apply/Guide
• Clearly and concisely articulates technical matters to senior level audiences verbally

OC5 Written Communication
Proficiency Level: Apply/Guide
• Communicates clearly, concisely and effectively in writing

Technical Competencies:

TC1 Advanced incident risk assessment skills demonstrated by development and/or expert use of risk assessments tools

TC2 Knowledge of incident investigation strategies for the purposes of identifying causal and contributing factors. Subject matter expertise in analysis for root causes (e.g. Systematic Cause Analysis Technique or TapRooT®, Apollo, etc.)

Competency Level Definitions

Apply is defined as demonstrating sound understanding of the competency and ability to apply and contribute.
Guide is defined as thorough knowledge and capability of the competency. Able to influence and guide others in its application.

The following may be applied / assessed at a later date (may be needed for the job)

Asset Qualifications

AQ1 Experience in incident process development, or maintenance, including process design, process mapping, drafting of policy and procedure documents, training development and training delivery

AQ2 Experience leading compliance and/or investigative response to major incidents (e.g. pipeline ruptures, blowouts, major spills, etc.).

AQ3 Advanced data and analysis skills demonstrated by advanced Excel skills or Spotfire or Tableu or other analytical software user skills; basic database understanding (Microsoft Access, SQL Server, Oracle, etc.)

Preference may be given to qualified candidates self-identifying as *Aboriginal Persons and/or Visible Minorities.

Conditions of employment

Conditions of Employment

1) Willingness to undergo, successfully pass and maintain a reliability status security clearance.
2) Compliance with the CER’s Code of Conduct is required.
Note: It is strongly recommended that potential applicants read and consider the CER’s Code of Conduct prior to applying. This document is available on the CER Website http://www.cer-rec.gc.ca/code-of-conduct.
3) Must be willing and able to travel and to work overtime when required.
4) Must be willing to move within and between business units and teams, based on operational requirements and/or as individual development needs are identified.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

1. The CER has a classification system that differs from the greater public service. This NEB-10 position is similar to a PC-04 in terms of salary range only. The benefits offered, including relocation assistance, may be significantly different than those offered in the greater public service. This position is subject to CER’s Professional Institute of the Public Service of Canada Collective Agreement

2. Application Requirements: Applicants must submit, by the closing date, a resume and cover letter clearly demonstrating how they meet the essential qualifications of education and experience. Applicants are strongly encouraged to demonstrate how they also meet the asset qualifications. Asset qualification(s) may be used at any point in the selection process (screening and/or assessment). Failure to provide sufficient information will result in applicants being screened out.

PLEASE NOTE: Applicants who apply to this selection process must include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users. Our intention is to communicate with applicants by e mail for assessment purposes including sending invitations for written tests, interviews and issuing selection process results.

3. Assessment: You may be assessed using one or more of the following tools: your application, written examination, standardized tests, oral presentation, interview(s), role play scenarios, performance appraisals, reference checks and interactions with internal staff during the process and personal knowledge. Top down selection may be used during any stage of the selection process.

4. Appointment Requirements: Candidates must meet each essential qualification and the conditions of employment to be appointed to the position. A person may be appointed to the position even though he/she does not meet any or all of the asset qualifications, organizational needs or operational requirements; however, meeting these criteria is desirable and may be a deciding factor in choosing right fit for appointment.

5. Salary: Effective 1 November 2017 NEB-10, $92,534 to $112,584 (subject to revision)

The CER has the following forms of additional compensation that are separate from base salary, the eligibility for which is determined, in accordance with the provisions in the collective agreement or terms and conditions of employment for the duration period specified:
• a Calgary Allowance in the amount of 4.95% of base salary may be paid on a bi-weekly payroll basis
• annual performance pay which includes elements of individual performance (60% of payout) and corporate performance (40% of payout)
• annual market allowance which applies only to specified operational positions applies to this position; the allowance is paid in two semi-annualized payments
• The Collective Agreement between the CER and PIPSC expired on 31 October 2018. Please note that all provisions – including the allowances remain in place until a new agreement has been signed and implemented.

6. Terms of Employment: This position has been allocated to the bargaining unit represented by the CER Professional Institute of the Public Service of Canada.

7. Proof of Education: Proof of education is required prior to appointment. If you were educated outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards. Please contact the Canadian Information Centre for International Credentials (CICIC) for more information www.cicic.ca.
Equivalencies granted by the Canadian provincial authorities with respect to Applied (Bachelor's) Degrees by colleges and technical institutes (i.e. in Ontario, British-Columbia, Alberta & Manitoba) must always be accepted as equivalent to Bachelor Degrees granted by universities in the provinces concerned.

8. Organization Future Needs: The CER is committed to having a skilled and diversified workforce representative of the population we serve. In support of our strategy to achieve our employment equity goals, selection may be limited to candidates self-identifying as belonging to one of the following Employment Equity groups: *Aboriginal Persons, Visible Minorities.

We encourage Aboriginal persons to self-identify as preference may be given to this Employment Equity Group.

*An Aboriginal person is a North American Indian or a member of a First Nation, Métis or Inuit. North American Indians or members of a First Nation include treaty, status or registered Indians, as well as non-status and non-registered Indians. Please note that you will be required to complete an Affirmation of Aboriginal Affiliation Form.

9. Head Office Location – Calgary, AB: 210, 517 10th Avenue SW

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.