Team Leader, Infrastructure/Operations (Anticipatory)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

ONLY APPLICATIONS SUBMITTED ON-LINE USING THE 'APPLY ON-LINE' BUTTON ABOVE WILL BE CONSIDERED.

Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

Work environment

The CGC is a significant part of Canada’s dynamic and diverse agricultural sector. We regulate grain handling in Canada, set grain standards and conduct research on grain. At the CGC, we strive to live our values of excellence, integrity, respect and accountability.

Our office is located at 303 Main Street in downtown Winnipeg, close to countless amenities found at Winnipeg Square, the Forks, St. Boniface and the Exchange district. Take advantage of our Employee and Family Assistance program, walking club and ad-hoc fitness classes onsite or discounted memberships at GoodLife Fitness.

In this role, you will:
Lead a small, geographically dispersed team of technical support staff as they provide excellent service to IT infrastructure clients. The role includes supervision of helpdesk resources, IT Service Management process monitoring, reporting and improvement, coordination of software and hardware rollouts, asset management, incident management and IT procurement coordination.

Intent of the process

This process will be used to staff one (1) full-time indeterminate position.

A pool may be created to staff similar positions with various linguistic profiles and tenures (indeterminate, specified term, acting, deployment, assignment, secondment).

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
Successful completion of two years of an acceptable post-secondary educational program in computer science, computer engineering, information technology, information management or another specialty relevant to the position to be staffed*.

Notes:
1.Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.

2.It is the recognized educational institution (e.g. community college, CÉGEP or university) that determines if the courses taken by a candidate correspond to two years of a post-secondary program at the institution.

3.At the manager's discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

*A candidate who does not meet the minimum education requirement must demonstrate at least 3 years of IT-related experience for each year of post-secondary studies in IM/IT that the candidate does not have. (As illustration, a candidate that has completed high school would require 6-year’s work experience.)

Degree equivalency

Experience:
- Recent* experience in providing technical advice and guidance to management and/or colleagues and/or clients, in the delivery of IT solutions.
- Recent* experience leading at least two (2) IT activities or projects with multi-disciplinary teams.
- Experience in prioritizing and/or coordinating IT Infrastructure workloads (describe all that apply as well as breadth and depth).

*Recent means the experience was gained no more than three years in the past.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

Knowledge:
- Knowledge of trends and best practices in Information Management/Information Technology
- Knowledge of Information Technology Infrastructure Library (ITIL)

Behavioral Competencies:
- Demonstrating integrity and respect
- Analytical Thinking
- Working effectively with others
- Effective Interactive Communication
- Planning and Organizing
- Client Focus
- Managing People

The following may be applied / assessed at a later date (may be needed for the job)

Education:
- 3-year diploma from a recognized college with specialization in Computer Sciences, Application Engineering or any other field relevant to the position.
- A bachelor’s degree from a recognized university with specialization in Computer Sciences, Computer Engineering or any other field relevant to the position.
- Professional Certifications: i.e., ITIL, CCNA, Project Management, or any other certifications relevant to the position and recognized in the IM/IT field.

Degree equivalency

Experience:
- Recent* experience in a leadership role in IT Infrastructure projects.
- Recent* and significant** experience supervising an IT Service Desk or Helpdesk team.
- Experience in using enterprise IT Service Management tools to standardize and/or improve Service Desk processes.
- Experience providing computer related technical support over the phone or via email in a helpdesk environment.
- Experience coordinating or leading software rollout or operating system upgrade projects.
- Experience in supporting applications (including Microsoft Office) in a networked Microsoft Windows environment.
- Experience installing, configuring and supporting video conferencing systems.
- Experience with government procurement tasks, processes and procedures.
- Experience working in the Grain Industry in Canada.

*Recent means the experience was gained no more than three years in the past
**Significant experience will be evaluated in terms of the depth, breadth and complexity of activities as well as the level of autonomy demonstrated

Conditions of employment

Reliability Status security clearance

Conditions of Employment
- Ability and willingness to work overtime, to travel (as required) and to work flexible hours

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Achieving a representative workforce has been identified as an organizational need in the merit criteria and may be applied in this appointment process. If this criterion is used, only those who have indicated that they are a member of the designated group specified in the merit criteria will be considered.

You will be asked to complete a screening questionnaire when you apply online. Please clearly demonstrate in your screening questionnaire how you meet the education and experience criteria. You must provide concrete examples that illustrate how you meet the requirement.

Communication for this process will be sent via email. All communication relating to this process, including email correspondence, may be used in the assessment of qualifications.

Receipt of applications will not be sent; only candidates successful in the screening process will be contacted. Depending on the requirements of the position being staffed from this process, for current or future vacancies, any or all of the qualifications, operational requirements, and organizational needs may be applied at the time of screening.

Random selection and/or top-down selection may be used at any time during the process to identify which applicants will be further assessed.

Candidates from outside the federal public service will be required to pay for their own travel, if invited to an interview.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.