Computer Support Technician, Infrastructure Operations

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

PLEASE NOTE, WE WILL ONLY ACCEPT ON-LINE APPLICATIONS RECEIVED VIA THE Canada.ca SITE. Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

If you do not fully complete the screening questions as instructed, you may be screened out. It is not acceptable to put “see resume” in the space provided to answer the questions. You MUST clearly demonstrate in writing how you meet the Essential Education, and Experience requirements. Provide examples and describe the work/duties you have performed. Failure to do so may result in your application not being considered further during the screening process.

Any or all of the asset qualifications, operational requirements, and organizational needs may be used for the screening of applications. If you meet these criteria, please clearly demonstrate how you meet them in writing. Provide examples and describe the work/duties you have performed. Failure to do so may result in your application not being considered further during the screening process.

Original proof of your education will be requested and must be provided during the selection process, in order to verify that candidates meet the education requirement. Candidates who are unable to provide proof that they meet this essential qualification as requested may be eliminated from the process. Also note, if the name on your education credentials does not match the name on your current photo identification, you will need to provide proof of your name change.

Education obtained outside of Canada must be evaluated. Please contact the International Credential Evaluation Services as soon as possible to initiate the evaluation process http://www.cicic.ca/

Work environment

This position is located in a law enforcement environment. It involves regular contact with uniformed and armed police officers, as well as contact with civilian staff who work in police detachments and offices. The position is based in the RCMP Detachment in Squamish BC, and provides IT support to a number of RCMP detachments in the Sea-to-Sky and Sunshine Coast areas of British Columbia.

Sea-to-Sky: Squamish, Whistler, Pemberton, Mount Currie & Bowen Island.

Sunshine Coast: Sechelt & Gibson’s Landing

Travel to sites outside of Squamish is required for ‘hands on’ support work like installing computers, favouring the use of Microsoft ‘remote control’ software to resolve computer issues when possible. There’s an occasional requirement to travel to our Surrey headquarters and other locations for meetings and other work related activities. A vehicle with credit card for vehicle expenses is provided for travel, and travel expenses such as meals, ferries, parking etc. are reimbursed.

The position is part of the Lower Mainland Computer Services Unit, where the manager is located in our Surrey BC headquarters and other staff in the Unit are located at client sites throughout Lower Mainland. The individual needs to be able to work independently for most day-to-day IT support, with access to other IT support resources/information within the organization provided through email, telephone, Intranet and central documentation.

Intent of the process

The anticipated intent/result of this process is to indeterminately staff (on a full time basis) one position.

Should a CM be found qualified and selected for appointment, the appointment will not result in a change of status to another category for the member.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
Successful completion of two years of an acceptable post-secondary educational program in Computer Science, Information Technology, Information Management or another specialty relevant to the position to be staffed, OR an acceptable combination of education, training and/or experience.

Notes:
1. Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.
2. It is the recognized educational institution (e.g. community college, CÉGEP or university) that determines if the courses taken by a candidate correspond to two years of a post-secondary program at the institution.

Degree equivalency

Experience:
Recent* and significant** experience implementing and supporting current Windows operating systems, end user software and end-user computers/peripherals in a networked environment.
Recent* and significant** experience providing technical support and guidance to users.

*RECENT is defined as experience obtained within the last two (2) years.
**SIGNIFICANT EXPERIENCE refers to the breadth and depth of experience in the IM/IT field that would normally be acquired over a period of six (6) months or more.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Knowledge:
Knowledge of Microsoft Windows 7 or Windows 10 desktop operating systems.
Knowledge of Microsoft Active Directory concepts and tools for tasks like imaging and configuring workstations, deploying software applications, troubleshooting workstation issues through remote access, creating and maintaining user accounts.
Knowledge of equipment and configurations applicable to LAN/WAN based systems.
Knowledge of IT security.

Abilities & Skills:
Ability to communicate orally.
Ability to communicate in writing.
Ability to plan and organize workload (e.g. set priorities, meet deadlines).
Ability to use reasoning skills to solve problems.

Personal Suitability:
Effective Interpersonal Relationships
Dependability
Initiative
Client Service Orientation
Discretion
Thoroughness
Flexibility

The following may be applied / assessed at a later date (may be needed for the job)

Occupational Certification:
Comptia A+ Certification
Microsoft Certifications: MTA, MCSA(Windows 10) & MCSE(Desktop Infrastructure)

Experience:
Experience providing end-user IT support in a policing environment.
Experience providing end-user IT support in a municipal, provincial or federal government environment.
Experience working with First Nations communities and/or First Nations police agencies.
Experience providing end-user IT support in a wide area network environment.
Experience supporting computers connected to a wireless network.

Conditions of employment

Enhanced reliability status with top secret security clearance
Possession of a valid Driver's license.
Willingness to travel throughout service area (i.e. BC).
Mobility to the extent of crawling under furniture to set up and assemble computer equipment.
Physical ability for lifting of heavy or awkward items like printers or computers, up to 23kg.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

NOTE: Successful candidates will require a valid RCMP security clearance prior to appointment and throughout the tenure of their employment. The process to obtain RCMP security clearance involves a security/reliability interview and a field investigation regarding matters of criminal activity which includes reference checks, verification of credit/financial status, education, employment, etc. As such, the process may take several weeks or months to complete.

To be granted RCMP security clearance and to maintain the ethical standards of the RCMP, candidates must not be, or have been, involved in certain criminal activities, have been dishonourably discharged, have pending personal bankruptcies, etc. For additional information and a complete list of activities, please visit http://www.rcmp-grc.gc.ca/en/good-character . The security requirements are the same for all employees of the RCMP.

Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the asset qualifications, operational requirements, and organizational needs may be applied at the time of staffing. Candidates may be contacted and assessed against these criteria at any time during this process.

Interested persons must meet the essential qualifications to be appointed to the position, in a manner determined by the Selection Board. A person may be appointed to the position even though he/she does not meet any or all of the asset qualifications, operational requirements or organizational needs. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.

Please note that within the context of this selection process, travel costs/expenses will not be reimbursed. Consequently, candidates will be responsible for travel costs.

Random selection may be used to identify which applicants will be assessed or appointed in this appointment process.

All communication relating to this process, including e-mail correspondence may be used in the assessment of qualifications.

PLEASE NOTE: Where an e mail address is provided, the Selection Board may choose to communicate with candidates by e mail to provide/request information and to invite candidates to attend any portion of the assessment. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

Acknowledgment of receipt of applications will not be sent. We will contact candidates when the screening process is completed.

Candidates must meet the conditions of employment and continue to meet these same conditions during their employment.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.