Senior Programmer-Analyst / Application Support Analyst / IT Support Analyst

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Duties

Main duties:
Stream 1 – The duties of a Senior Programmer/Analyst are as follows:

• Participate in the design, development and implementation, integration and updating of software applications as directed.
• Participate in testing and quality assurance activities.
• Assist in the provision of application support services.
• Participate in analyzing, defining and documenting client requirements.
• Produce programming specifications, write new or modify existing code.
• Write and update documentation on application systems, software, tools, functions or interfaces to facilitate systems development and implementation activities.
• Participate in work teams, project teams and committees, and assist in delivering training.
• Maintain knowledge of trends and developments in application design, development and testing, and programming languages.
• Supervise a junior programmer/analyst.
• Other similar tasks.

Stream 2 – The duties of an Application Support Analyst are as follows:

• Participate in the updating of software applications as directed.
• Participate in testing and quality assurance activities.
• Assist in the provision of application support services.
• Participate in work teams, project teams and committees, and assist in delivering training.
• Work with developers to improve software applications.
• Send various reports to clients.
• Monitor systems to ensure servers and applications are functional.
• Other similar tasks.

Stream 3 – The duties of an IT Support Analyst are as follows:

• Analyze various requests for help, identify possible solutions and document the procedures used for future reference.
• Install, configure, use and manage various software and operating systems in the workplace.
• Troubleshoot and install basic computer peripherals
• Participate in work teams, project teams and committees, and assist in delivering training.
• Conduct research with potential stakeholders to identify appropriate existing or new IT solutions
• Seek and build strategic alliances and collaborative arrangements through partnerships to advance the objectives of the organization.
• Participate in project teams and liaise and collaborate with stakeholders. Occasionally lead short-term teams or components of a large project.
• Other similar tasks.

Work environment

Did you know that Public Services and Procurement Canada was selected as one of Canada's Best Diversity Employers in 2018 for a second year in a row? We invite you to join an organization that is committed to ensuring an inclusive workplace and respect for all!

For more information on PSPC's People Management Philosophy and Our Commitments, please see the following link: http://www.tpsgc-pwgsc.gc.ca/apropos-about/pe-pc-eng.html.

Matane

Our office in Matane is located in the beautiful Gaspésie area, a five-minute walk from the river. Our offices are in the René-Tremblay Building, which mainly houses the Cheque Redemption Control Directorate (CRCD), as well as offices of Shared Services Canada (SSC) and the Pay Administration Branch (PAB). A redevelopment project is currently underway in the building to better respond to the growing needs of our branches and our facilities will be refitted in the coming years.
You will be part of a team of young, dynamic developers and will work on projects to develop document imaging solutions for CRCD Matane.
You will be able to take advantage of flexible work schedules including telework, compressed work weeks or flexible hours, while contributing to an organization that is committed to ensuring the well-being of all its employees. You will also be entitled to attractive benefits packages.

Montreal

- Our offices in Montreal are located in the heart of downtown, providing excellent access to public transportation (metro, commuter rail, bus).

- Since January 2018, employees at Place Bonaventure have been in a new activity-based workplace. What does that mean? The space includes different workstations designed for different tasks, which means that you will not have an assigned workstation.

Your workplace is 100% yours!
- Quiet rooms
- Phone booths
- Collaboration rooms with screens
- Adjustable workstations
- The latest technology and tools
- WiFi everywhere
- And lots more!

- You will be able to take advantage of flexible work schedules including telework, compressed work weeks or flexible hours, while contributing to an organization that is committed to ensuring the well-being of all its employees. In fact, PSPC is the first department to appoint an ombudsman for mental health.

Quebec

- You will also appreciate our offices in Quebec City during every season, located in the heart of nature, with a park nearby, as well as a view of the river.
- You will be able to take advantage of flexible work schedules including telework, compressed work weeks and flexible hours, while contributing to an organization that is committed to ensuring the well-being of all its employees. In fact, PSPC is the first department to appoint an ombudsman for mental health.

Intent of the process

All Streams:
Three pools of partially qualified candidates will be created to fill similar positions with varying tenures (temporary and/or permanent) and with different language requirements within Public Services and Procurement Canada (PSPC), Quebec Region.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

A response to a text question addressing the following:

• You can apply for more than one stream.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Official language proficiency:
Bilingual imperative (BBB-BBB); French essential

Information on language requirements

Experiences:

(STREAM 1)
• *Experience #1-1: Experience developing, testing, maintaining and documenting applications.
• *Experience #1-2: Experience in gathering information in order to understand requirements or analyze information to recommend solutions in an IT environment.
• *Experience #1-3: Experience in incident, problem or change management related to IT applications.
• *Experience #1-4: Experience in using SQL and .Net (C#) or JAVA.

(STREAM 2 AND STREAM 3)
• *Experience #2-1: Experience working in IT support and/or service delivery in a networked computer environment.
• *Experience #2-2: Experience suggesting, implementing or participating in the ongoing improvement of IT projects.
• *Experience #2-3: Experience troubleshooting technical problems related to workplace technology devices in a private or public environment.

* Experience is defined as two (2) years of experience in the last four (4) years.

Knowledge:
(Stream 1)
• Knowledge of the software development lifecycle.
• Knowledge of object-oriented programming theories and principles.
(Stream 2)
• Knowledge of SQL and/or Oracle databases, and SQL Structured Query Language.
• Knowledge of object-oriented programming theories and principles.
(Stream 3)
• Knowledge of Windows 7/10
• Knowledge of standard office software
• Knowledge of how to configure and use peripherals
• Knowledge of emerging technologies

Abilities and skills:
(for all streams)
• Analytical thinking
• Oral and written communication
• Teamwork
• Judgement
• Autonomy
• Client service – Level 1

The following may be applied / assessed at a later date (may be needed for the job)

ASSET Qualifications:
Stream 1 :
• Experience with PHP.
• Experience with Drupal 8.
• Experience with mySQL (mariaDB).
• Experience in C# application maintenance using Visual Studio.
• Experience in Web Usability, Accessibility and Interoperability Standards.
• Experience using HTML5, CSS and IIS.
• Experience developing or supporting PSPC department standards related to website design such as website templates and quality assurance processes.
• Experience working with Web Content Accessibility Guidelines (WCAG 2.0).
• Experience in version control.
• Experience in database modeling. Knowledge and ability to apply the methods, practices and policies used in database modeling.
• ITIL certification (ITIL Foundation).
Stream 2 :
• Experience supporting one of the following imaging applications: CenterVision, eFirst Capture, PayCourier Archive, IBM Datacap.
• Experience in C# programming.
• Experience providing support in a multiplatform and/or multi-site environment.
• ITIL certification (ITIL Foundation).
Stream 3:
• Experience with ABW (Activity Based Workplace) workplaces
• Experience with generating reports on varied topics (FAQ, user guides)
• Experience in supporting a multiplatform and/or a multi-site environment
• ITIL certification (ITIL Foundation).

Organizational Needs :
Public Works and Government Services Canada is committed to establishing and maintaining a representative workforce. This organizational need may be identified as part of the appointment decision. In such cases, qualified candidates who self-declare as members of a visible minority group, Aboriginal peoples, persons with disabilities or women (in non-traditional occupations) would be considered.

Operational requirements :
• Willingness and ability to work overtime, often on short notice.
• Willingness and ability to travel occasionally.
• Willingness and ability to work flexible and irregular hours.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

In assessing candidates, assessment boards may use a variety of tools and methods including, but not limited to, reviews of past performance and accomplishments, written tests, interviews, simulations, PSC tests, reference checks, board member knowledge, etc. In addition, all information obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidates.

A top down selection may be used to determine the successful candidates for the stage of the assessment process.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.