Manager

Update: Process has been extended until November 1, 2019.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Please ensure you read the poster thoroughly as the instructions contain important information that will be required in the application process. Failure to read the notes and follow the instructions could result in your application missing critical information thus providing for insufficient information for the screening committee to complete your assessment and resulting in your elimination from the process .

All screening questions must be answered. It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate HOW, WHEN and WHERE each qualification was met through substantiation by examples.

The screening committee will use your answers to the screening questions to assess how you meet the essential qualifications. The asset qualifications will be assessed at a later date using your cover letter.

Give yourself the best chance to succeed! As the objective of this process is to assess qualifications needed for the position(s) to be staffed, let us know if you have a functional limitation/ disability, which may affect your performance. For example, contact us if you need assistance in completing and submitting your application. Should you then proceed to the next assessment stage, such as an exam or interview, we will send you an e-mail with additional information on the assessment format so that you can determine if you may require an accommodation (such as a different test format, an adaptive technology, or additional time). Assessment accommodations are designed to remove the obstacles without altering the criteria being assessed so candidates with functional limitations can fully demonstrate their abilities.

If you need to be accommodated during any phase of the assessment process, please use the Contact information below to request accommodation. All information received in relation to your accommodation will be kept confidential and your right to privacy will be protected.

You may also review jobs open to the public through INFOTEL at 1-800-645-5605. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.

Are you a Royal Canadian Mounted Police civilian member or a civilian member assigned to Shared Services Canada? We encourage you to apply! Please note that a civilian member selected for appointment through this process may not have to convert to public servant status before deeming. If you have questions, please send an email message to the address indicated in Contact information section below for more information.

SSC welcomes applications from Veterans. We recognize your contribution to Canadians and would like to offer you the opportunity to continue your career in an environment where multi-talented employees with diverse skills are appreciated and supported.

Work environment

Shared Services Canada is modernizing how the Government of Canada manages its information technology (IT) infrastructure. The Department is mandated to deliver email, data centre and telecommunication services, including videoconferencing and Wi-Fi, to partner organizations.

We are building an environment that doesn't just have jobs, but valuable long-term careers. We provide a supportive and collaborative workplace with flexible work arrangements. We promote a positive work-life balance with a commitment to employee wellness.

Intent of the process

ESTABLISHMENT OF A POOL : A pool of qualified candidates will be established and could be used to staff identical or similar positions with various tenures, various locations and/or various security requirements within Shared Services Canada.

AT LEVEL CANDIDATES: Indeterminate/term employees at the CS-04 level (or equivalent) may be considered for deployment / assignment / secondment. Please submit your resume to .

QUALIFIED CANDIDATES IN A CS-04 MANAGER POOL: Qualified employees in a CS-04 manager pool (or equivalent) with similar criteria may be considered for an appointment. Please submit your resume, the pool number for which you are qualified and the email confirming you are qualified to .

Positions to be filled: 20

Information you must provide

Your résumé.

A covering letter in 9,999 words (maximum) "Note that the cover letter must include only the ASSET Education and the ASSET Experience. No other information is required."

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

IMPORTANT NOTE: Candidates must clearly demonstrate in the screening questionnaire how they meet the education and experiences factors listed as essential qualifications.

EDUCATION:

Successful completion of two years of an acceptable post-secondary educational program in computer science, computer engineering, information technology, information management or another specialty relevant to the position to be staffed.

NOTE:
1. Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.
2. It is a recognized educational institution (e.g., community college, CEGEP or university) that determines if the courses taken by a candidate correspond to two years of a post-secondary program at the institution.
3. At the manager's discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met via this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

EXPERIENCE :

El -. Recent* and significant** experience in providing management (executive level) with strategic IT program advice and recommendations covering complex***issues in the form of oral presentations utilizing executive level decks, briefings notes, and scenario notes.
E2 - Experience in:
• leading multi-disciplinary teams and/or
• chairing committees or working groups
consisting of IT specialists, subject matter experts and vendors.
E3 - Experience in developing complex*** cost-benefit analysis related to IT service delivery programs
E4 - Significant ** experience in establishing and maintaining partnerships with external partners/collaborators
E5 - Experience in setting IT service level agreements (SLA) related to program delivery with clients/stakeholders.

* RECENT is defined as experience normally gained within the last five (5) years.
** SIGNIFICANT is defined as the depth and breadth of experience associated with having performed a broad range of complex activities related to this task, which are normally acquired over two (2) years.
***Complex issues are defined as multi-dimensional, high risk elements and involving multiple stakeholders.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

KNOWLEDGE:

K1- Knowledge of current and developing IT trends within industry and the Government of Canada
K2- Knowledge of the principles and practices of IT incident handling

ABILITIES:
A1 - Ability to communicate effectively orally
A2 - Ability to communicate effectively in writing.
A3 - Ability to work under pressure
A4 - Ability to lead IT multi-disciplinary committees/working groups
A5 - Ability to analyze complex problems/issues and to present options and recommendations

KEY LEADERSHIP COMPETENCIES:

KLC1 - Create Vision and Strategy
KLC 2 - Mobilize People
KLC 3 - Uphold Integrity and Respect
KLC 4 - Collaborate with Partners and Stakeholders
KLC5 - Promote Innovation and Guide Change
KLC6 - Achieve Results

The following may be applied / assessed at a later date (may be needed for the job)

IMPORTANT NOTE: Asset education and asset experiences will be assessed through YES/NO questions and a cover letter. Your cover letter should clearly demonstrate how you meet each asset qualifications.

EDUCATION:

AED1- A degree* from a recognized post-secondary institution in Computer Science, Management Information Systems, Computer Engineering or any other field related to the position.

*Degree: The term “degree” refers to a baccalaureate as established by educational authorities.

Degree equivalency

EXPERIENCE:

AE1- *Recent and **significant experience in the IM/IT field
AE2- Recent* experience in IT incident coordination.
AE3- Experience in reviewing and writing procedures and policies.
AE4- Experience in coordinating external, client-focused initiatives and providing consultative solutions to the client and presenting solutions at executive levels (Director and above).
AE5- Experience planning, organizing and managing complex/ transformational initiatives or projects involving change in business process, technologies, services or culture.
AE6- Experience in one or more of the following:
A. Working in Change, Release and/or Deployment Management.
B. Managing IM/IT issues and developing IM/IT issue resolution plans to resolve these issues.
C. Leading or managing Information Technology Service Management (ITSM) projects involving multidisciplinary teams.
D. Service Management Operations.
AE7 - Experience in one or more of the following (specify all that apply):.
A. Gathering and analyzing client and partner business and IM/IT requirements.
B. Providing IT Continuity (ITC) support.
C. Delivering or assisting in the delivery of Service Level Agreements (SLAs) and Service Level Objectives (SLOs).
D. IT Service Management (ITSM) and Enterprise System Monitoring (ESM) projects.
E. Designing and updating end to end ITIL business processes.
F. Contract management of third party service providers in the provision of IM/IT related services and/or products.
G. Creating and managing Specific Service Agreements (SSA) and Work Authorization (WA) for third party service providers.
H. Application of Security protocols, standards and policies.
I. Leading a team responsible for the emergency restoration of IM/IT services.
J. Rack and stack activities, Environmental controls Requirements, and Power Requirements within a Data Center.
K. Managing enterprise storage infrastructure, enterprises backup infrastructure, enterprise environments, virtual desktop infrastructure and enterprise application presentation.
L. IM/IT application, development and/or operations and/or maintenance.
M. IM/IT Database, systems and quality services.
N. IM/IT Business Planning, reporting and advise.
O. Management and support of mainframe environment hardware, operating system software and foundation software.
P. Database Management System (DBMS) and Direct Access Storage (DAS)
Q. Advanced computer technology related to high performance computing and or high availability systems.

* RECENT is defined as experience normally gained within the last five (5) years.
** SIGNIFICANT is defined as the depth and breadth of experience associated with having performed a broad range of complex activities related to this task,
which are normally acquired over two (2) years.

ORGANIZATIONAL NEEDS:

- In support of achieving a diverse workforce, selection may be limited to candidates who self-declare as a member of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women.
- SSC is committed to providing opportunities across Canada where feasible, and to increasing its regional presence.

Conditions of employment

Reliability Status security clearance - as a minimum or other levels of security up to Top Secret.

The following conditions of employment may be applied as needed:

Willingness and ability to work overtime;
Willingness and ability to work on shift;
Willingness and ability to work virtually;
Willingness and ability to work 24/7 on-call status;
Willingness and ability to travel.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

A written examination, in-basket exercise, interview and reference check may be administered.

Candidates must meet the essential qualifications to be appointed to a position.

A top-down approach may be used.

Candidates may be required to meet the asset qualifications or the organizational needs or the conditions of employment, depending on the requirements of the specific position being staffed.

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

Please identify clearly your substantive group and level and your employment status on your resume and/or application form.

Please identify clearly if you currently possess valid language results or security credentials.

An assignment/secondment or an acting appointment is a temporary resourcing option. The approval of your substantive supervisor may/will be required before an offer can be made.

You must provide proof of your education credentials.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.