Reference Number
CSD19J-017870-000507
Selection Process Number
2019-CSD-EA-QUE-15068
Organization
Employment and Social Development Canada
Year
2019-2020
Days Open
11
Classification
PM02
City
Quebec
Type
External
Total
900
Employment Equity
677
(75.2%)
Screened out
261
(29%)
Screened in
639
(71%)
Employment Equity 75.2% 677
Screened Out 29% 261
Screened In 71% 639
Women 56.2% 506
Visible minority 30.4% 274
Indigenous 0.9% 8
People with disabilities 1.1% 10
English 5.4% 49
French 94.6% 851
Citizens 87.4% 787
Permanent Residents 0% 0
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
By joining this team, you will evolve within a dynamic, inclusive and welcoming organization that makes service to citizens its main mission. The organization establishes itself as an employer of choice by offering several benefits to its employees (competitive salaries, flexible work schedules, paid leaves, health and dental benefits, pension, multiple career development opportunities, etc.).
As a Benefits Officer, your main task would be to help process the Employment Insurance applications effectively. Here is a list of some of the tasks that you would have to do:
• Reviewing and analyzing applications for benefit payments
• Conducting varied research with clients and employers to gather information, validate facts and discrepancies, and process applications in accordance with procedures and guidelines
• Rendering payment decisions with respect to eligibility and entitlement to benefits by means of applying applicable acts, regulations and jurisprudence
• Explaining the basis for the decisions to the citizens concerned
• Responding to enquiries from various stakeholders and the general public on all aspects of Employment Insurance
• Participating in the exchange of constructive ideas with the purpose of continuous improvement during team meetings
The Québec Processing Center:
• Located in the heart of Lebourgneuf, near the Galeries de la Capitale
• Choice of various restaurants located nearby
• Easily accessible by public transportation
• Bicycle path nearby
• Luminous work environment
• Dynamic Social Commitee
Location:
Québec, QC
https://goo.gl/maps/J6wfYiaTrNuPdNhq7
To fill 12 positions in the beginning of February 2020 at the Québec Processing Center. The evaluations of the candidates will take place during November and December 2019.
ATTENTION
We are seeking the best candidates. If you are among them, answer the screening questions accurately in order to be selected for the next steps. Your résumé will only be used as a secondary source of information.
When you are invited to demonstrate that you have the required qualifications and experience:
• It is not enough to simply mention that you acquired them, to list your current and past duties, nor to refer us to your résumé.
• You must clearly explain where, when and how you acquired them by providing concrete examples of tasks you accomplished.
If you do not clearly demonstrate that you have the required qualifications, your application will be rejected.
Positions to be filled: 12
Your résumé.
EDUCATION
Secondary school diploma or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and/or experience).
If you were educated outside of Canada, see this link :
EXPERIENCE
Experience* in delivering services or programs to the general public involving obtaining and providing information requiring explanation or clarification.
Experience* in interpreting and applying legislation or policies.
* Experience of approximately one year, during the last three years.
Various language requirements
French Essential
Bilingual Imperative BBB/BBB
Information on language requirements
Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.
For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills
COMPETENCIES AND PERSONAL SUITABILITY
Decisiveness
Thinking skills
Dependability
Client Focus
Interpersonal Awareness
Communication (oral)
Communication (written)
ASSET QUALIFICATIONS
EDUCATION
Successful completion of two (2) years post-secondary education from a recognized educational institution (e.g. community college, CEGEP, university).
If you were educated outside of Canada, see this link:
EXPERIENCE
Experience in conducting client interviews
ORGANIZATIONAL NEEDS
At Employment and Social Development Canada, diversity is our strength. If you’re a woman, an Aboriginal person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.
OPERATIONAL REQUIREMENTS
Willing and able to work overtime as required.
Willing and able to travel for training purposes.
Reliability Status security clearance
The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.
Information on employment equity
To be able to manage the number of applicants in this selection process, a random selection could be done.
Our messages will be sent to you from the following email address : . Take the necessary actions to be able to receive them.
Candidates are entitled to participate in the appointment process in the official language of their choice.
Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.
Information on the preference to veterans
We thank all those who apply. Only those selected for further consideration will be contacted.