Citizen Services Officer (Bilingual)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Intent of the process

A pool of candidates will be established. This process will only be used to staff positions in the locations listed. Applicants are encouraged to apply only if they are willing and able to work in or relocate to Canmore or Lethbridge, Alberta.

Candidates from outside the public service may be required to pay for their own travel for various assessment phases.

Please note that within the context of this selection process, travel costs or travel expenses will not be reimbursed for the staffing of an acting, assignment or secondment.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Secondary school diploma or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and/or experience)

Degree equivalency

Experience in using technology (e.g. e-mail, Internet and word processing).

Experience in delivering services or programs to the general public involving obtaining and providing information requiring explanation or clarification

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

Communication (oral)
Communication (written)
Thinking Skills
Verification and Accuracy
Diagnostic Information Gathering
Client Focus
Interpersonal Awareness
Dependability

The following may be applied / assessed at a later date (may be needed for the job)

Successful completion of two (2) years of post-secondary education from a recognized education institution (e.g. community college, CEGEP, university).

Degree equivalency

ORGANIZATIONAL NEEDS

Employment and Social Development Canada is committed to employment equity (EE). In order to achieve a representative workforce, selection may be based on qualified candidates self-declaring as being a member of one or more of the following EE groups: Aboriginal peoples, persons with disabilities, women and visible minorities.

OPERATIONAL REQUIREMENTS

• Willing and able to work overtime as required
• Willing and able to travel for extended periods for the purpose of training

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

We encourage applicants to submit their applications on-line.

Following are some of the benefits associated with applying on-line: Applicants can create a profile and retrieve stored application(s) (personal information, covering letter and résumé) previously submitted and modify them, if necessary, before submitting the application. Applicants can modify their application/resume at anytime BEFORE the closing date indicated on the job advertisement.

Should you be unable to apply on-line or you are unable to access Public Service Resourcing System for any reason, please submit your application, quoting the Selection Process Number, to on or before the closing date.

All communication regarding this process will be administered via e-mail. It is the candidate's responsibility to provide a valid e-mail address and update their personal information when it changes. If special circumstances prevent you from having access to your e-mail, please contact .

All communication relating to this process, including email correspondence may be used in the assessment of qualifications.

Applicants must clearly demonstrate on their application that they meet all the essential criteria and are within the area of selection. Failure to do so may result in the rejection of your application.

Reference checks may be sought.

An interview may be administered.

A test may be administered.

Screened in candidates will be asked to submit their proof of education as well as two references after the screening process is complete.

Persons are entitled to participate in the appointment process in the official language of their choice.

You must indicate on your application if you require a technical aid for testing or an alternative method of assessment.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.