OPERATIONAL QUALITY ASSURANCE OFFICER

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Please be advised that this advertisement is being reposted and you must re-apply to be considered. The original posting was MOT19J-009007-00539/19-MOT-EA-HRS-96164.



Transport Canada’s Aircraft Services Directorate (ASD) is committed to safe and effective flight operations and is seeking an Operational Quality Assurance Officer (OQAO) to join the Operational Quality Assurance Team. ASD is specifically seeking an individual who is passionate and committed to professionalism and continuous improvement, and driven by proactive and meaningful work aimed at making a real difference in the safety and effectiveness of flight operations.

The OQAO serves as an instrumental member of a small and dynamic OQA Team who will receive the appropriate specialized training to complete his/her duties. The OQAO is a unique position in that it encompasses exposure to various types of flight operations, involves interacting with various stakeholders in both an office as well, occasionally, on site at various locations across the country.

Given the small size of the OQA Team, there is professional growth opportunity for the OQAO. This potentially includes auditing exposure, providing OQA awareness training, and exposure to leading edge technologies such as the latest Flight Data Monitoring systems.

If you believe in making a real difference and having a positive impact and are willing to do the work required to achieve these results, you are highly encouraged to apply.

Duties

•Manages OQA related data and documents including record keeping and the tracking of due dates for various OQA related deliverables
•Assists in the development and updating of OQA documents including audit inspection checklists
•Assists in the development and provision of OQA awareness training
•Assists in the preparation of OQA related briefings/presentations for upper management
•Assists in the preparation and tracking of travel and training budgets

Intent of the process

The intent is to create a pool of prequalified candidates that will be used to staff similar positions at Transport Canada within the National Capital Region.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education :
ED1: A secondary school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

Experience:
EX1: Experience with advanced* functions of computer applications including Microsoft Word, PowerPoint, Excel, Outlook, and Adobe Acrobat.
*Examples include but are not limited to:
1. Microsoft Word: Inserting automatically changing Date, Time and Page numbers, using Section Breaks to apply different formatting, setting up a Document Map, creating Tables, Pie Charts, Graphs, etc.
2. PowerPoint: Slide Master and customizing Themes, adding videos, inserting tables charts and graphs, creating Custom Animations.
3. Excel: Lookup Function, Input Restrictions, Drop Down Menus, Hyperlink Function, IF and OR Functions, Filter Function, Named Ranges, Data Validation, Sorting Function, Creating Mixed or Combination Type Charts.
4. Outlook: Using outlook with multiple email accounts and calendars, creating calendar events and sending and updating meeting invitations, task management, creating custom rules for managing emails.
5. Adobe: Searching PDF documents, creating Fillable Forms, creating a Table of Contents, converting presentations into PDF.

EX2: Experience working in the Quality Assurance field or significant Quality Assurance training from an accredited training organization such as the Canadian Council for Aviation and Aerospace or BTA Plus, which resulted in some form of Quality Assurance certification being awarded, for example, Certified Quality System Auditor, ISO 9001 Auditor Certification.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Asset education:

AED1: Any Quality Assurance related training and/or certification e.g. CCAA Quality Systems Auditor course, ISO 9001.

Degree equivalency

Asset experience:

AEX1: Recent* experience with flight operations in the aviation industry.
*Recent is defined as within the last 5 years

AEX2: Experience interpreting and working with Canadian Aviation Regulations including an understanding of format and application, and interpretation.

AEX3: Experience conducting audits.

AEX4: Experience giving presentations e.g. delivering formal training.

AEX5: Experience managing budgets.

AEX6: Experience in the use of electronic file management systems such as RDIMS.

AEX7: Experience in data entry and generating reports in an information management system.

AEX8: Experience working with Flight Data Monitoring systems.

AEX9: Experience working with an Aerospace Quality Assurance Program or Safety Management System.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Knowledge:
K1: General knowledge of Canadian Aviation Regulations

Abilities:
A1: Ability to communicate effectively orally.
A2: Ability to communicate effectively in writing.
A3: Ability to produce Word and Excel documents that incorporate advanced program functions such as tables, graphs, charts, dropdown menus, sorting etc.
A4: Ability to analyse and make recommendations.

Personal Suitability:
PS1: Ability to prioritize and work effectively under pressure while managing multiple deadlines.
PS2: Attention to detail.
PS3: Initiative.
PS4: Ability to work independently.
PS5: Client focus.
PS6: Collaboration
PS7: Judgement.
PS8: Values and ethics.

The following may be applied / assessed at a later date (may be needed for the job)

Willing and able to travel occasionally within Canada.

Willing and able to work overtime occasionally.

Conditions of employment

Secret security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

IMPORTANT NOTE: **The ability to communicate effectively in writing will be assessed through your screening questions and resume.**
It is the responsibility of the candidate to clearly outline that they meet each of the screening criteria (i.e., Education and Experience Qualifications, both Essential and Assets) in the screening questions. Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities, rather the candidate must provide concrete examples that illustrate how they meet the requirement. Failure to do so could result in the application being rejected from the process.

Only applications submitted online through the jobs.gc.ca website will be considered.

***Aircraft Services thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.***

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.