Environmental Notifications Operations Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

Duties

- Responding to incoming calls and processing files as per procedures
- Creating reports with information from incoming calls
- Data entry in electronic database
- Participating in the development and maintenance of procedures and guidance documents related to the Notifications Desk
- Participating in departmental and external committees and meetings
- Conducting quality control of the data and reports
- Participating and coordinating the training of new agents

Work environment

At Environment and Climate Change Canada, our business is protecting the environment, conserving the country’s natural heritage and providing weather and environmental predictions to keep Canadians informed and safe.

There is no better time than now to work for Environment and Climate Change Canada and contribute to the environmental agenda. We welcome applications from all qualified candidates.

In an office environment, the work involves tight deadlines to feed into other activities. The work involves preparing reports that can be used in a court case.

Intent of the process

The intent of this process is to fill one (1) indeterminate positions in Montreal, Quebec.

A pool of qualified or partially assessed candidates may be established and may be used to staff similar positions at this group and level with various language requirements, in various locations, with various tenures (specified period, indeterminate, assignment, deployment, secondments, and acting) within Environment and Climate Change Canada.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
A secondary school diploma.

Degree equivalency

EXPERIENCE:
- Significant experience* in communicating in verbal and in writing with clients.
- Experience in analyzing and synthesizing information and data.
- Experience in data entry and in the use of multiple software: Microsoft office suite (word processing, spreadsheet, email) and web-browsers.

* A Significant experience is defined as an experience gained during a period of approximately two (2) years or more.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
The position to be staffed is Bilingual - Imperative (CBC/CBC)

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

KNOWLEDGE:
- General knowledge of the processes involved in the management of environmental emergencies and mitigation measures to attenuate risks in order to protect the environment.

ABILITIES:
- Ability to type data efficiently and precisely.
- Ability to manage multiple and changing priorities and to work under pressure.
- Ability to communicate effectively orally.
- Ability to communicate effectively in writing.

PERSONAL SUITABILITIES:
- Client Service Orientation
- Analytical skills
- Thoroughness

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS

EDUCATION:
- Graduation with a degree from a recognized post-secondary institution
- Graduation with a degree from a recognized post-secondary institution in a science relevant to the duties of the position.

Degree equivalency

EXPERIENCE:
- Experience in communicating and processing regulatory information with internal and external clients.
- Experience in communicating with federal, provincial or territorial authorities.
- Experience in analyzing information or writing reports about environmental and/or regulatory issues.
- Experience in responding to inbound calls within a call center environment.
- Experience in working in a 24/7 environment.

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

OPERATIONAL REQUIREMENTS:
- The work involves wearing a headset continuously and remaining at your desk for a continued period of time.
- Must be willing and able to work overtime as required, often on short notice.
- The work involves remaining ready to receive and process files, regardless of the incoming volume (low or high). This means to be able to adapt to calm periods with potential delays in between incoming files and to busy periods requiring processing multiple files at once.
- The work involves prioritizing files in an emergency setting.
- The work involves working alone during night and weekend shifts.

Conditions of employment

Reliability Status security clearance

Potential conditions of employment or operational requirements may include working in rotating shifts from 8 to 12 hours in a 24/7 environment including nights, weekends and holidays.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Reference checks may be sought.

An interview may be administered.

A test may be administered.

You must provide proof of your education credentials.

The essential qualifications that are listed are mandatory. Applicants must meet each essential qualification to be appointed to the position. An applicant may be appointed to the position even though he/she does not meet any or all of the asset qualifications. However, meeting these criteria may be a deciding factor in choosing the person to be appointed.

Asset qualifications may be used in the screening process. Therefore candidates must clearly demonstrate in their application which of the asset criteria for education and experience they possess.

You need to clearly explain where, when and how you acquired the qualifications by providing real examples of tasks you have performed.

Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/.

To be able to manage the number of applicants in this selection process, our management may choose to use a top-down selection, random selection, or any other additional qualifications as outlined in the statement of merit criteria, in order to determine the number of candidates who will go through the following phase of the assessment.

Our intention is to communicate with applicants by e-mail for screening/assessment purposes. Applicants who apply to this selection process must include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users (some email systems block these types of email). It is the candidate’s responsibility to provide any changes to their personal information to the
contact indicated on this job advertisement. Candidates should be aware that confidential information such as assessment results will be communicated via the provided email. Please ensure that you check your e-mail regularly.

Acknowledgement of receipt of applications will not be sent. We will contact candidates when the screening process is completed.

Persons are entitled to participate in the appointment process in the official language (French or English) of their choice. Applicants are asked to indicate their preferred official language in their cover letter.

Please clearly identify your substantive group and level, your employment status, and PRI in your application if you are already an employee of the government of Canada.

All job applications must be submitted via the www.jobs.gc.ca website. No application will be accepted by email.

Please note that when the appointment process is finalized, a Notification of Consideration (First Notification) and a Notification of Appointment (Second Notification) will be posted on jobs.gc.ca. It is your responsibility to check for notifications on the jobs.gc.ca site to avail yourself of the right to informal discussion with the manager and/or recourse to be submitted to the Federal Public Sector Labour Relations and Employment Board.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.