Telecommunications Operator

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

The first extraction from the inventory will be done by the end of fall. Apply immediately!

At the end of the process, successful candidates who are hired as trainees at the PO-TCO-01 group and level will be required to complete the National Telecommunications Operator Core Training program.

The training program is comprised of in-class training (approx. 7 weeks) followed by field coaching (between 300 and 600 hours).

Only PO-TCO-01 trainees who successfully complete the training program will be placed in a pool of qualified PO-TCO-02 which may be used to appoint determinately (term) or interminately (permanent).

Duties

Telecommunications Operators provide emergency and non-emergency communication services to the public, law enforcement, emergency services (fire and ambulance), and other departments and agencies, within an assigned jurisdiction, in support of the public and officers' safety.

As such, a Telecommunications Operator's key duties include:

• Responding to emergency and routine calls for service, down streaming/transferring calls to the appropriate agency, retrieving, analyzing, and recording accurate and timely information using computer-aided dispatch systems, record management systems or various police and non-police database systems.

• Dispatching, monitoring status, and keeping track of on-duty units/officers and resources.

• Providing video surveillance monitoring of federal, provincial, territorial and municipal properties/sites, and operating/monitoring recording and silent alarm panels.

Work environment

A Telecommunications Operator is responsible for responding to emergency and non-emergency requests sourced from to the public, law enforcement and/or all other departments and agencies, including fire and ambulance. This requires a level of multi-tasking simultaneously on a computer with multiple screens/programs while responding to calls on a radio/phone of which some may be stressful situations. Telecommunications operators might be exposed to emotionally charged communications from clients and incidents.

The work is performed in an open office environment, which may be confined, restrictive and shared with other employees. It is also characterized by constant exposure to background noises, equipment noise, voices, interruptions, bells and buzzers. Also, the operator will have to wear a headset for extended periods of time while simultaneously keyboarding, speaking and listening, while operating multiple system keyboards / computer systems.

Finally, Telecommunications Operators work rotating shifts (days, evenings and nights with various start and end times) including weekends and statutory holidays. Scheduled hours of work (in extenuating circumstances) may be extended in order to meet the demands due to unforeseen situations.

Intent of the process

The RCMP is seeking highly qualified and motivated candidates, who do not shy away from a challenge, to staff Telecommunications Operators positions at the C Division's Operational Communications Centre.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
A Secondary school diploma or employer-approved alternatives (see note 1).

Note 1.The employer-approved alternatives to a secondary school diploma are:
◦ A satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or
◦ An acceptable combination of education, training and/or experience.

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBC/BBC)

Information on language requirements

ABILITIES
A1. Ability to work under pressure
A2. Ability to multitask

PERSONAL SUITABILITY
PS1. Problem solving
PS2. Conscientiousness and reliability
PS3. Meeting client needs
PS4. Oral and written communication
PS5. Teamwork

The following may be applied / assessed at a later date (may be needed for the job)

EXPERIENCES
EX1. Recent* experience performing similar work to a Telecommunications Operator (dispatcher), such as call-taking in an emergency services agency.
EX2. Recent* experience multitasking while under pressure.

*The term "Recent" is defined as experience acquired within the last three (3) years.

Conditions of employment

Reliability Status security clearance

Secret security clearance

Top Secret security clearance

1. Meet and maintain the medical profile standards established for the position.
2. Ability and willingness to work shift work (24 hours a day, 7 days a week and 365 days a year).
3. Ability and willingness to work in a confined or restrictive workspace, wear a headset, and exposure to multiple computer screens, and noise disturbances for extended periods of time.
4. Ability and willingness to be exposed to emotionally charged communications from clients and incidents.
5. Ability and willingness to work on short notice and overtime to meet operational needs.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

The asset criteria could be applied at any stage of the process.

The hiring organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System. To submit an application on-line, please select the button “Apply Online” below.

Persons requiring accommodation preventing them from applying on-line are asked to contact 1-800-645-5605.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.