IM/IT Technician Inventory

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Your application in this inventory will be active for 60 days. A notice that your application is about to expire will be posted to the My jobs menu of your account 7 days before the end of your active period. If you do not take action, your application will no longer be active and therefore no longer considered for this inventory. Should your application become inactive while the process is still open, a notice will be posted to your account indicating that your application has expired; you may select the link Update my Inventory Status to reaffirm your interest.

Duties

As an IM/IT Technician, you will be responsible for:

►Plans and performs the installation, configuration, testing, quality assurance and maintenance of computer hardware and software, related auxiliary equipment and assists in the support of network servers and corporate databases.

►Provides basic network administration and maintenance, security, inventory, technical support services for problem resolution services for computers and for interconnectivity issues for computer network components and remote access communications.

►Provides advice and input to recommendations to management and staff regarding the purchase and installation of new hardware and software to optimize the use of IT systems and improve client service delivery.

►Prepares documentation and provides advice, guidance, coaching and training to staff and clients on the use of computers, peripherals, applications and platform software.

►Performs operational programming from specifications, writes utilities such as macros, batch files or templates/forms, maintains change control procedures and captures and inputs data to provide information to clients.

►Generates and analyzes data and produces reports, user guides and statistical information regarding hardware/software inventory, locations and sign outs.

►Participates as a member of project teams, committees, meetings, conferences, workshops and special events.

►Maintains a program of continuing study of trends and developments in all aspects of information technology advancements.

Intent of the process

A pool of partially qualified candidates will be established and will be used to staff identical or similar positions with various language requirements (English Essential, English or French Essential and Bilingual Imperative, BBB/BBB) and various security requirements within the Department of Environment and Climate Change Canada across Canada. These positions may be staffed on an indeterminate or temporary basis.

If you are qualified on the pool 18-DOE-NCR-EA-313701-I CS-01 process your qualification will still be valid but we do recommend that you apply for this new CS-01 job application so that we know you are still interested. You will not need to be re-tested , for this 2019/2020 process your current tests will be valid.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

If you wish to be considered for a bilingual position.

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

►EDUCATION:
ED1: Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed OR an acceptable combination of education, training and/or experience.

Notes:
1. Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.
2. It is the recognized educational institution (e.g. community college, CÉGEP or university) that determines if the courses taken by a candidate correspond to two years of a post-secondary program at the institution.
3. At the manager's discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

►EXPERIENCE:
EX1: Recent* experience working in a team environment in the Information Technology field.
EX2: Recent* experience in installing, configuring, troubleshooting and providing detailed support to hardware components and software in a Windows network environment.
EX3: Recent* experience providing IT Support Services on site and/or by phone to clients in an official capacity (ie as member of an IT team providing site support, service centre, etc).
EX4: Recent* experience providing training and advice to clients.

Definition:
* Recent experience is defined as experience acquired within the last three (3) years.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
A pool of partially qualified candidates will be established and will be used to staff positions with various language requirements such as: English Essential, English or French Essential and Bilingual Imperative, BBB/BBB.

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

►KNOWLEDGE:
K1: Knowledge of service desk, desktop or IT access management procedures.

►ABILITIES:
A1: Ability to communicate effectively orally.
A2: Ability to plan and organize work under strict deadlines (Prioritize).
A3: Ability to deal with client with tact and civility.
A4: Ability to analyze and solve problems related to the interaction of network components and personal computers for the identification, isolation and resolution of hardware, software and network connectivity problems or access management issues.

►PERSONAL SUITABILITY:
PS1: Initiative
PS2: Adaptability
PS3: Results Orientation

The following may be applied / assessed at a later date (may be needed for the job)

►ASSET CERTIFICATIONS:
AED1: A+ Certification.
AED2: ITIL certification.

►ASSET EXPERIENCE:
AEX1: Recent* experience using Microsoft Active Directory.
AEX2: Recent* experience using a call tracking software.
AEX3: Recent* experience configuring smartphones.
AEX4: Recent* experience using inventory and asset management software.

Definition:
* Recent experience is defined as experience acquired within the last three (3) years.

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

►OPERATIONAL REQUIREMENTS:
Willing and able to work overtime if needed.

Conditions of employment

Reliability Status security clearance - This factor is not used at the pre-selection stage. The hiring department is responsible for the security clearance process.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Acknowledgment of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

The hiring Department will only accept on-line applications. All job applications must therefore be submitted through the Public Service Resourcing System (PSRS). Following are some of the benefits associated with applying on-line.
• Applicants can create a profile and a resume that can be used when applying for other processes without having to recreate a new application each time.
• Applicants can modify their application/resume at anytime BEFORE the closing date indicated on the job advertisement.
• Applicants can verify the status of their applications, at any time.
• Applicants can be notified electronically of tests or interviews and results.
For some jobs, applicants will find important information, namely the job questionnaire and a complete statement of merit criteria that are only available when applying on-line.

It is your responsibility to ensure that your email and contact information are maintained with the Assessment board AND in your Public Service Resourcing System (PSRS) account. As all of the communication for this process will be conducted via the email address provided in your application AND via your PSRS account, it is your responsibility to ensure that you check for messages regularly and to ensure that your email address accepts messages from unknown users (some email systems block these types of email or filter them to a junk mail folder). Failure to respond to key messages may result in your being eliminated from this process.

Depending on the number of applicants, the needs and/or Human Resources plans, volume management strategies such as random selection, top-down approach and/or establishing cut-off scores to determine who will continue in the staffing process, MAY BE USED for the purpose of managing applications.

Candidates invited to an interview will be required to bring proof of their education credentials, in the form of a diploma or official transcript (original documents only).

Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/

Please note that any information provided through this selection process may be considered in the assessment of any of the essential or other qualifications, including the ability to communicate effectively in writing.

Persons are entitled to participate in the selection process in the official language of their choice.

Reference Check: Please ensure that your referees have a thorough and direct knowledge of your work and are able to answer specific questions about your achievements and strengths. In addition, supervisors must be able to comment on your abilities and competencies. Referees must have worked with you for at least 6 months in the last 5 years.

Candidates who have been assessed and found to have met all essential qualifications except official language requirements may update their second-language evaluation (SLE) results for as long as the pool is valid. Each candidate can only undergo SLE testing one time within the context of an appointment process; any update to a candidate's linguistic profile must be as a result of subsequent SLE testing done outside of this appointment process.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.