Detachment Services Assistant

Update: Please be advised that the following condition of employment has been added as a requirement for this position:

Willing and able to work shift work (evenings and weekends)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

You will be required to demonstrate how you meet the education and experience criteria (essential and asset) for the initial screening, in answering online screening questions. It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather, you must clearly demonstrate HOW, WHEN and WHERE the qualification was met through substantiation by examples. Information on your described education and experience provided in the screening questions should be supported by your résumé. Failure to provide the above information in the format required may result in your application being rejected from the process.

All communication relating to this process, including email correspondence and telephone conversations, may be used in the assessment of qualifications.

Intent of the process

This process will initially be used to staff one position on an indeterminate basis, to establish a pool of qualified candidates inclusive of Public Service (PS) employees and Civilian Members (CM) for similar positions with various tenures (i.e. indeterminate, term, deployment, acting, assignment and secondment).

Should a CM be found qualified and selected for appointment, they will not become a PS.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of two years of secondary school or an acceptable combination of education, training and/or experience*

*Proof of education will be required prior to appointment

Degree equivalency

Experience in the provision of administrative support services including three of the following: data entry, preparing correspondence, ordering office supplies, filing, or processing mail
Experience in using computer applications including two of the following: databases, email, spreadsheets or word processing
Experience providing service to internal or external clients / general public, via telephone or in person.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Asset Qualifications:
Experience working in a law enforcement and/or legal environment
Experience transcribing and/or ability to transcribe statements from audio cassettes or digital media
Experience in maintaining a law enforcement database such as: Police Reporting Occurrence System (PROS) or Canadian Police Information (CPIC).
Training and/or experience in providing financial support services such as the collection and recording of monies received, handling petty cash funds, verifying supplier invoices, preparing invoices
Experience liaising with court representatives or officials, or preparing court disclosure packages.
Experience with call taking and dispatch

Operational Requirements:
Willing and able to work shift work (evenings and weekends)
Willing and able to work in a busy police environment, including exposure to unsettling and/or graphic material
Willingness and ability to travel for work and/or training purposes using various modes of transportation (such as owned or leased government transport)

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Ability to communicate effectively orally.
Ability to communicate effectively in writing.
Ability to work in a stressful environment
Ability to deal effectively with police situations
Ability to transmit information

Detail oriented
Being organized
Demonstrating integrity and respect
Thinking things through
Working effectively with others
Showing initiative and being action-oriented

Conditions of employment

Reliability Status security clearance - RCMP Enhanced Reliability Status (ERS) - NOTE: Successful candidates will require a valid RCMP security clearance prior to appointment and throughout the tenure of their employment. The process to obtain RCMP security clearance involves a security/reliability interview and a field investigation regarding matters of criminal activity which includes reference checks, verification of credit/financial status, education, employment, etc. As such, the process may take several weeks or months to complete.

Willing and able to work shift work (evenings and weekends)

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Communication for this process will be sent via email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email). Candidates are strongly encouraged to check their email on a regular basis.

Volume Management strategies may be used.

Assessments will comprise of a standardized test, interview, and reference checks.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Only online applications are accepted. All job applications must therefore be submitted through the Public Service Resourcing System.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.