Join our Digital Services team as a Manager ! - AMENDMENT END DATE

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

ONLY ON-LINE APPLICATIONS WILL BE ACCEPTED in order to take advantage of the many benefits of using the electronic recruitment system. Some of the benefits for applicants include that you can:

- modify your application/resume at any time BEFORE the closing date,
- complete screening questions which will highlight your qualifications to the hiring manager,
- verify the status of your application and notification(s), at any time, and
- be notified electronically of assessment details and results.

Persons who are unable to apply on-line must the contact person identified on this poster prior to the closing date.

Candidates must respond to the screening questions by providing concrete examples which illustrate how they meet the essential criteria. For this selection process, please do not include/submit a covering letter. Candidates must provide their resumé when submitting their application on jobs.gc.ca (Public Service Resourcing System, PSRS).

You must meet all essential qualifications in order to be appointed to a position. Other qualifications may be a deciding factor in choosing the person to be appointed. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

Work environment

If you’re looking for an exciting, challenging and dynamic career then we are looking for you!

The Digital Services Directorate (DSD) supports Canadians by providing easy, fast and convenient access to information and services online, as well as through phone operations (such as the 1 800 O-Canada service). The digital teams in DSD include:

• Principal Publisher: operates the Canada.ca website, as well as various Government of Canada (GC) hosted solutions such as search, social media account management, and web analytics;

• Secure Digital Solutions: operates the My Service Canada Account and My Service Canada Business Account; and,

• Portfolio Web: manages the internet and intranet for all of ESDC, Service Canada, and the Labour Program.

Located in downtown Gatineau, DSD is where passionate people come to make a difference. We offer an environment that is intellectually stimulating and supportive. We offer a wide range of exciting career opportunities that incorporate an array of benefits that can help you balance your work and private life. Our location is within walking distance of downtown Ottawa with access to buses, walking paths, and a variety of restaurants.

Intent of the process

The immediate need is to staff an indeterminate position (from Stream 2) within the Principal Publisher team located in Gatineau. A partially assessed pool of qualified candidates will be established for both Streams and may be used to staff similar bilingual positions of various tenures within Employment and Social Development Canada and various Federal Government Departments.

Note: It should be noted that the following types of temporary staffing could also be used for Public Servant employees: acting, assignment, secondment, deployment.

Stream 1: Special Project Manager

Manages a team of subject matter experts that may include web analytics, social media, information architecture, business analysis, and/or project management. Works collaboratively with multi-disciplinary teams, clients, partners, and stakeholders. Establishes and implements strategic plans to further the digital vision and goals of ESDC and the Government of Canada. This position is ideal for someone who enjoys working in a fast-paced environment that promotes innovation and change.

Stream 2: Team Leader

Manages a team of subject matter experts who program, configure, and develop technical solutions to support digital service delivery to the public. Works collaboratively with other teams (such as business analysts), clients, partners, and stakeholders. Establishes and implements technical strategies and plans to enhance digital service delivery. This position is ideal for someone who enjoys working in a fast-paced environment and is passionate about new technology.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE (APPLICABLE TO ALL POSITIONS)

Recent (1*) experience in managing people that includes assigning of work, evaluating performance and addressing performance issues.

Significant (2*) experience in managing effective and collaborative working relationships with partners, stakeholders or clients.

Experience in providing strategic advice and recommendations to senior management (Director or above) on complex (3*) issues related to the management of digital platforms and/or digital services.

Significant (2*) experience in leading and/or contributing to the management or deployment of services to clients.

1* - “Recent” is defined as experience gained within the past three (3) years.
2* - “Significant” is defined as the depth and breadth of experience associated with the performance of a broad range of activities for at least two (2) years.
3* - Complex issues are issues with at least two of the following characteristics: multidimensional, sensitive, affecting many partners or stakeholders, precedent setting or having a major impact on client service, or having a potential for significant media coverage.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

EXPERIENCE (APPLICABLE TO TEAM LEADER POSITION)

Experience formulating and implementing IM/IT plans and strategies to achieve client or management objectives where your involvement in the project or initiative was for a minimum of 6 months.

KNOWLEDGE (applicable to all positions) :

Knowledge of emerging digital trends in order to innovate and improve services to clients.

Knowledge of the Government of Canada Service and Digital strategies, including related policies and directives.

KNOWLEDGE (applicable to Team Leader position) :

Knowledge of emerging technologies and how to apply them in a practical way to improve the client experience.

COMPETENCIES (applicable to all positions)

• Thinking things through
• Achieving results
• Collaborating with partners and stakeholders
• Promote innovation and guide change
• Values and ethics
• Dependability

ABILITIES (applicable to all positions)

• Ability to communicate effectively orally (including the ability to present to directors and above)

• Ability to communicate effectively in writing

The following may be applied / assessed at a later date (may be needed for the job)

Graduation with a degree from a recognized post-secondary institution with acceptable specialization in a field relevant to the position.

ITIL Certification

Degree equivalency

Experience in management of contracts for the provision of IM/IT-related goods or services.

Experience interpreting analytics data for strategic business insights and decision making.

Experience developing incident management and/or disaster recovery scenarios in the context of services to clients.

Experience using and/or managing social media account management tools.

OPERATIONAL REQUIREMENTS

Willing and able to work overtime on short notice.
Willingness to work flexible hours.
Willingness to relocate

Conditions of employment

Reliability and Security: Enhanced Reliability, Secret

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Communication for this process will be sent via e-mail. Applicants should use an email address that accepts messages from unknown senders (some email systems block such messages). It is your responsibility to check both your jobs.gc.ca account and email account regularly to ensure that you do not miss any opportunities. Make sure to also check your junk mail folder. It is entirely your responsibility to inform us of any changes to your contact information. If you do not respond to our communications, we will interpret this as your withdrawal from the process.

You have the right to apply and be assessed in the official language of your choice.

A variety of assessment tools may be used in the assessment of candidates. Some assessment tools may be administered electronically, others, in-person.

Volume management strategies could be applied at any stage of the process to identify which applications will be given further consideration, for example asset qualifications, top-down and/or random selection.

Candidates must provide proof of their education during the assessment phase. Original diplomas, degrees or certified transcripts may be required and must be presented upon request. Failure to produce required documents will result in your application not being considered. If you went to school outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards. Read more on Degree equivalency or visit the Canadian Information Centre for International Credentials (CICIC) at: https://www.cicic.ca.

TRAVEL RELATED TO THE SELECTION OR APPOINTMENT PROCESS: Please note that candidates (including employees of the Public Service) will not be considered to be in travel status or on government business and that travel costs or travel expenses will not be reimbursed. Consequently, candidates will be responsible for travel costs.

As this process may be used to fill other departmental vacancies, your application (e.g. resume, assessments, results) could be shared with other hiring managers in order for the department to make optimal use of our pools.

No informal discussions will be held.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.