Program Services Officer ** Amendment to Closing Date

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Contact information :

***Please note that selected candidates will be invited to an in-person assessment day that is expected to take place in mid-October 2019 ***

Duties

As a Program Services Officer, you will undertake non-complex investigations in order to prevent, detect and discourage frauds and abuses relating to programs overseen by the Department.

Your analytical skills, your judgment and your communication skills will be put to good use. You will be part of a strong and innovative team that has evolved since its creation.

The activities to be performed as part of your duties will include:

• Perform fact research and non complex investigations/interviews within the designated authority, and dispatch files with potential charges, complex cases and investigations that require an outside visit to an investigator PM-02 or PM-03, or to a Payment Services Officer;

• Apply the correct sections of the law, according to the dispositions of the delegation mechanism, in order to render decisions regarding the non-complex cases, in accordance with established procedures and guidelines.

Work environment

Why work for one company when you can work for an entire country?

At ESDC, we are dedicated to creating a positive and dynamic working environment — one that supports career aspirations and where employees with new ideas and fresh perspectives can make a difference. If you like to make a difference on the social aspects and strive to work in an autonomous environment, this position is made for you!

We value collaboration, learning and innovation. You will have the opportunity to work with creative and motivated individuals at an appealing annual salary ranging from $51,538 to $57,643 . You will also enjoy a benefits program (Public Service Dental Care Plan and Public Service Health Care Plan) for you and your family, a defined benefit pension plan and the services of our Employee and Family Assistance Program.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:

A secondary school diploma OR employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a high school diploma, or an acceptable combination of education, training and/or experience).

Education:
You must indicate your level of studies. A proof of education will be required during the evaluation phase of the selection process.

Foreign Studies:
Candidates with foreign credentials must provide proof of Canadian equivalency. Consult theCanadian Information Centre for International Credentials for further information at www.cicic.ca.

Degree equivalency

EXPERIENCE:

Recent* experience in delivering services or programs to the general public involving obtaining and providing information requiring explanation or clarification.

* “Recent experience” refers to experience acquired within the last 5 years.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
French essential
Bilingual imperative – BBB / BBB

The language requirements may vary according to the position being staffed and based on operational requirements.

Please indicate in your application if you are interested in being considered for unilingual French or bilingual positions. For more information, please visit: https://www.canada.ca/en/public-service-commission/services/second-language-testing public-service/self-assessment-tests.html or the link below.

Information on language requirements

COMPETENCIES:

• Oral Communication
• Written Communication
• Thinking Skills
• Verification and Accuracy
• Diagnostic information gathering
• Client Focus
• Interpersonal Awareness
• Dependability

The following may be applied / assessed at a later date (may be needed for the job)

EXPERIENCE:

Recent experience* of interviewing clients.

* "Recent experience" refers to experience acquired within the last 5 years.

PERSONAL SUITABILITY:

Positive attitude

OPERATIONAL REQUIREMENT:

Willing and able to work overtime as required.

Conditions of employment

Reliability Status security clearance - For some positions, an enhanced security clearance may be required.

Tests

Cognitive Ability - Level 1

Applicants must complete the Unsupervised Internet Test of Cognitive Ability - Level 1 as part of the screening for this selection process. This test assesses general problem solving and reasoning ability. You will have 60 minutes to complete the test. You must complete the test before you submit your application for this position.

For more information, please consult: Unsupervised Internet Test of Cognitive Ability - Level 1

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

All job applications must be submitted via the www.jobs.gc.ca website. No application will be accepted by email.

How to complete the online questionnaire:

We are looking for the best candidates. If you are one of them, answer appropriately to be selected for the next step. By applying online, when you are asked to demonstrate that you have the required qualifications:

•You need to clearly explain where, when and how you acquired the qualifications by providing real examples of tasks you have performed;

•Experience may have been acquired through your studies, work and volunteer work;

• You should avoid referring to your résumé or mentioning only the title of the jobs you have occupied.

Please note that the assessments will only be rescheduled under exceptional circumstances. Failure to attend the assessments without good reason will be construed as a withdrawal from the appointment process.

All communication between the Assessment Board members and the candidates relating to this process, including email correspondence and telephone conversations, could be used in the assessment of the following qualifications : Communication oral, written and Dependability.

No acknowledgment receipt of applications will be sent.

Candidates from outside the public service will be required to pay for their own travel for various assessment phases.

To be able to manage the number of applicants in this selection process, our management may choose to use a top-down selection, random selection, or any other additional qualifications as outlined in the statement of merit criteria, in order to determine the number of candidates who will go through the following phase of the assessment.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.