INFORMATION MANAGEMENT SUPPORT SPECIALIST

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

The Department of National Defence offers relocation assistance to a maximum of $5,000 for new appointees, in accordance with the Addendum - Initial Appointees Relocation Program (IARP) available at: http://www.tbssct.gc.ca/pubs_pol/hrpubs/TBM_113/iairp-prinefp-eng.asp .

You will be required to show how you demonstrate the essential qualifications (i.e. Education, Experience and/or Occupational Certification) for the initial screening through your resume and in answering online screening questions. It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate HOW, WHEN, and WHERE the qualification was met through substantiation by examples. Information on your described skills, experience, etc. provided in screening questions should be supported by your resume. Failure to provide the above information in the format required may result in your application being rejected from the process.

Our organization will only accept on-line applications for this advertisement. All job applications must therefore be submitted through the Public Service Resourcing System (PSRS). For this advertisement, applicants will be required to provide information which is only accessible when applying on-line (namely the job questionnaire).

Persons with disabilities preventing them from applying on-line are asked to contact
1-800-645-5605.

Work environment

The Department of National Defence (DND) is the largest federal government employer, offering over 70 different types of civilian career opportunities. DND's role is to provide services and support to the Canadian Forces (CF) in their operations and missions at home and abroad. As a civilian employee, you will be an essential part of the Defence Team. In this regard, the department fosters a work environment where employees have opportunities to grow, to learn, to progress in their careers and have job satisfaction over the long-term.

Intent of the process

The inventory will be used to establish a candidate pool for filling current and future vacancies of similar positions with various tenures (term, indeterminate, casual) within the Department of National Defence.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
EDU 1 - Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management, or another specialty relevant to the position; or an acceptable combination of education, training, and experience.

Degree equivalency

Experience:
EX1 - Experience installing, configuring, and repairing personal computer systems in a network environment.
EX2 – Experience installing and configuring Windows XP, Windows 7 or Windows 10 operating systems.
EX3 – Experience configuring MS Office 2003, 2010, or 2013 Suite and Internet Explorer
EX4 - Experience in the delivery of computer desktop support services to clients in a corporate network environment.

Minimum acceptable experience (EX1-EX4) is 8 months within the previous 5 years for each of the above criteria.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Asset Qualifications

Education:
AQ1 - Three-year diploma in computer programming/analyst, information systems support or another specialty relevant to the position.

Degree equivalency

Occupational Certification:
AQ2 - CompTIA A+ Certification
AQ3 - CompTIA Network+ Certification.

Experience:
AQ4 - Experience working with wireless networking.
AQ5 - Experience of basic telecommunications theory and practices.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential, Bilingual Imperative BBB/BBB, BBC/BBC, CBB/CBB, CBC/CBC, CCC/CCC

Information on language requirements

Abilities:
A1 - Ability to effectively communicate orally
A2 – Ability to effectively communicate in writing

Personal Suitability:
PS1 - Effective interpersonal relationships.
PS2 - Initiative
PS3 - Judgement
PS4 - Dependability

The following may be applied / assessed at a later date (may be needed for the job)

Knowledge:
AQ6 - Knowledge of Crestron automation and networking audiovisual systems

Operational Requirements
OR1 - Candidates may be required to work overtime on weekends from time to time.
OR2 - Some positions may require travel.
OR3 - Must be willing to wear protective footwear.

Conditions of employment

COE1 - Secret security clearance
COE2 - Candidate must hold a valid Province of Ontario Class “G” Drivers License. Drivers abstract must be provided prior to employment.
COE3 - Candidate at management’s discretion must willing to accept deployments between identical IMSS positions at Borden in order to meet operational requirements.
COE4 - Successfully complete department administered written and practical driver’s test to obtain DND 404 (Military Drivers Permit).
COE5 - Must be able to lift and carry items weighing up to 20 Kgs in accordance with general safety practices

Candidates must meet and maintain the above conditions of employment throughout their employment.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Your application in this inventory will be active for 90 days. A notice that your application is about to expire will be posted to the My Jobs menu of your account 30 days before the end of your active period. If you do not take action, your application will no longer be active and therefore no longer considered for this inventory. Should your application become inactive while the process is still open, a notice will be posted to your account indicating that your application has expired; you may select the link Update my Inventory Status to reaffirm your interest.

A written exam, interviews, and reference checks may be conducted.

Candidates must meet the essential qualifications to be appointed to a position.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed

Candidates will be required to pay for their own travel expenses when invited for assessment.

Our intention is to communicate with candidates via email. Candidates who apply on this selection process must include in their application a valid e-mail address and to make sure that this address is functional at all times and accepts messages from unknown users (some email systems block these types of email). It is the candidate's responsibility to provide any changes to their personal information to the contact indicated on this job advertisement.

Successful candidate(s) must meet and maintain the Conditions of Employment throughout their employment.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.