National Consultant

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Please note when submitting an application to this selection process, you will be required to answer questions concerning essential education and experience qualifications and, if applicable, other (non-essential) qualifications.

It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate HOW, WHEN, and WHERE the qualification was met through substantiation by examples. Information on your described skills, experience, etc. provided in the screening questions should be supported by your resume. Failure to provide the above information in the format required may result in your application being rejected from the process.

Candidates may not be solicited for incomplete or possible missing information. Resumes may be used as a secondary source to validate the experience and education described in the screening questions.

Volume management tools may be utilized by the hiring manager at any time during the process, and may be factor(s) used to identify a candidate for an appointment.

This submission may be used to assess your ability to communicate effectively in writing.

An interview, written exam, situational exercise, and/or reference checks may be administered.

It is the responsibility of the candidate to notify the department’s contact of any pre approved leave throughout the duration of the process in order to facilitate scheduling of evaluations. One (1) alternate date will be possible only if requested for the following reasons: 1) Medical reasons with doctor’s certificate 2) Death in your immediate family 3) Confirmation of authorized travel plans or training plans that were made before the advertisement posting date 4) Religious reasons or another reason that is considered reasonable by the assessment committee.

Duties

The WP05 National Consultant roles within Veterans Affairs Canada (VAC) are responsible for the provision of consultative services, professional guidance, functional direction and training to Veterans Affairs Canada client service delivery staff in support of the delivery of programs, benefits and services to promote the well-being of VAC clients in one or more of the following areas of expertise: case management, program management and operational support, quality management, mental health, disability management, transition and rehabilitation.

Intent of the process

Create an inventory which can be used to staff identical or similar positions with various locations, tenures, and languages. Positions Include but are not limited to:

National Consultant in Case Management Practice
National Consultants in Rehabilitation or Income Support Program Management
Standards Training and Evaluation Officers

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

ESSENTIAL EXPERIENCE
• Significant experience* working in health or social services, or welfare programs or services.
• Experience in providing functional direction**or advice or guidance relating to programs or benefits and services to clients, (internal or external) in an interdisciplinary*** health-care, social services environment.
• Experience leading or supporting projects or teams.
• Experience providing advice or guidance or recommendations to management.
• Experience in facilitating group activities/events or delivering training sessions in an adult learning environment.
• Experience in interpreting or applying legislation or regulatory or policy-related benefits and services.

* "Significant experience" refers to the breadth and depth of experience and is defined as a combination of time spent doing the activity, as well as type (range, scope, and complexity) of work handled related to the experience criteria. Such experience is normally acquired when having performed the duties over a period of 2 years within the last 5 years.

** "Functional direction" is guidance and expertise on programs, practices, policies and processes or practices to support decision making by operational staff.

*** Inter-disciplinary environment is defined as a group of diverse professional roles who work closely together and support one another through the exchange of their respective professional expertise. It draws knowledge from several fields such as various medical professions; physicians, psychology, social work, sociology, etc. It is about creating solutions by thinking across boundaries.

ABILITIES
Ability to manage complex files and projects effectively in an interdisciplinary environment where there may be competing agendas and tight deadlines.
Ability to research, analyze and summarize information to identify options and make sound recommendations.
Ability to provide guidance and direction in the application of legislation, policy or business processes.
Ability to prepare reports or briefing notes and deliver presentations

PERSONAL SUITABILITY
Integrity
Strategic Thinking
Inter-personal skills
Initiative
Action oriented
Leadership

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential, Bilingual Imperative CBC/CBC

Information on language requirements

EDUCATION
Bachelor’s degree from a recognized post secondary institution with a specialization in social work, nursing, occupational therapy, physiotherapy, vocational rehabilitation, psychology, counselling, or another specialty related to human behaviour and appropriate experience, or an acceptable combination of education at bachelor level combined with training and experience.

Degree equivalency

The following may be applied / assessed at a later date (may be needed for the job)

Master’s degree in any of the related fields.

Degree equivalency

- Specialized training in Coaching
- Specialized training in Motivational Interviewing
- Significant experience* in the design, delivery, management, or evaluation of health, social or rehabilitation services, or disability benefits
- Significant experience* working in an interdisciplinary environment***
- Experience supervising or managing staff or teams
- Experience working in a coaching, mentoring role**
- Experience as a VAC Case Manager
- Experience as a VAC Veteran Service Agent
- Experience as a Case Manager **** in other health or medical or social services or rehabilitation environments
- Experience working with Veterans Affairs Canada
- Experience as a member of the Canadian Armed Forces
- Experience in delivery or management of services supporting transition from military or law enforcement occupations to civilian occupations
- Experience in quality management or quality assurance
- Experience in delivery or management of income replacement or support programs
- Experience in delivery or management of rehabilitation services or programs
- Experience in delivery or management of disability benefits programs
- Experience in Project Management
-Specialized training in Project Management
- Professional designation in vocational rehabilitation or significant experience* in that field of work


* "Significant experience" refers to the breadth and depth of experience and is defined as a combination of time spent doing the activity, as well as type (range, scope, and complexity) of work handled related to the experience criteria. Such experience is normally acquired when having performed the duties over a period of 2 years within the last 5 years.

** Coaching / mentoring is a skill which helps clients develop rapidly, produce better results, and improve their ability to set and achieve goals and take action. This is developed through a combination of professional training in Coaching and / or motivational interviewing and experience working in a coaching /mentoring role.

*** Inter-disciplinary environment is defined as a group of diverse professional roles who work closely together and support one another through the exchange of their respective professional expertise. It draws knowledge from several fields such as various medical professions; physicians, psychology, social work, sociology, etc. It is about creating solutions by thinking across boundaries.

**** Case Management is a collaborative process designed to meet the individual’s and family’s holistic needs in order to facilitate timely access to appropriate resources so their level of independence and quality of life are optimized. The functions conducted by Case Managers include engagement and relationship building, comprehensive/holistic assessment, analysis, case planning/consultation, monitoring /evaluation and disengagement.

OPERATIONAL REQUIREMENTS
Willingness to travel.
Occasional overtime may be required sometimes with little notice.

Conditions of employment

Reliability Status security clearance - Reliability Status security clearance - Some positions may require a Secret security level.
Some positions: In possession of a valid driver’s license or has similar mobility in accordance within the approved limits of the Treasury Board Travel Policy.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

It is the candidate’s responsibility to inform the department’s contact involved in this selection process of any change of contact information during the selection process and during the validity period of the inventory. Candidates must provide a valid email address as communication for this process will be conducted by email. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. Candidates who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).

Candidates will be asked to provide proof of education and proof of citizenship at a later date.

For non-public servants: Note that any travel associated with your participation in the assessment or this staffing process is your own responsibility. Also, note that those who are offered a position and require relocation are subject to The Initial Appointees Integrated Relocation Program. Please see the details at http://www.tbssct.gc.ca/psm-fpfm/pay-remuneration/travel-deplacements/iairp-prinefpeng.asp .

Persons are entitled to participate in the appointment process in the official language of their choice.

PLEASE NOTE: All information must be provided through the “apply online” application process using Jobs.gc.ca login. Do not fax, mail, email or drop-off a hard copy application as these will not be accepted. To apply in an alternate format due to disability, you must contact the email address indicated in the "Contact information" section below.

Candidates with foreign credentials must provide proof of Canadian equivalency within one month of being contacted for assessment. Therefore, you are strongly encouraged to begin this process at time of application to this inventory. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.