Analyst, Various IT positions (12 positions)

Important messages

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Assessment accommodation

VARIOUS DISCIPLINES:
• Support Analyst, Infrastructure Operations
• Security Analyst
• Analyst, IT Business Line Support Services

Intent of the process

The immediate need is to staff twelve (12) permanent positions. Eight (8) positions with linguistic profiles of Bilingual Imperative BBB/BBB and four (4) positions English or French.

A pool of partially qualified candidates may be established from this process and may be used to staff similar positions at Elections Canada with various linguistic profiles and tenures.

Positions to be filled: 12

Information you must provide

Your résumé.

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Or

At the manager's discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met via this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Note: Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.

Degree equivalency

EXPERIENCE
Recent* and significant** experience in one or more of the following IT/IM disciplines:
• Infrastructure/Operations
• Security
• Telecommunications
• IT business line support (client relations)
Recent* and significant** experience analyzing or providing IT end-user support or troubleshooting.
Recent* and significant** experience implementing or supporting or testing IT solutions.

NOTE: Recent* experience is defined as being acquired within the last five (5) years
Significant** experience is defined as the depth and breadth of experience normally associated with having performed a broad range of various, complex related activities associated with full-time performance of duties for a period of at least 18 months within the last five (5) years.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET EDUCATION
Post-secondary diploma in the field of IM/IT.

PROFESSIONAL CERTIFICATION
Certification applicable to an IT technical position.

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual imperative BBB/BBB
English or French

Information on language requirements

KNOWLEDGE
Knowledge of security issues, processes and procedures related to information technology.
Knowledge of software quality assurance/quality control and testing practices.
Knowledge of distributed information technology platforms.

KEY COMPETENCIES
Client focus
Teamwork
Analytical thinking
Initiative

ABILITIES
Ability to communicate effectively orally.
Ability to communicate effectively in writing.

The following may be applied / assessed at a later date (may be needed for the job)

ASSET EXPERIENCE
Recent* experience providing enterprise-level technical support over the phone or remotely.
Recent* experience installing, customizing or providing technical support for commercial off-the-shelf (COTS) software.
Recent* experience providing end-user support and troubleshooting mobile devices, such as smartphones and tablets.
Recent* experience testing, troubleshooting, deploying and reporting on software updates and patches.
Recent* experience working with a support ticket system.

NOTE: Recent* experience is defined as being acquired within the last five (5) years.

OPERATIONAL REQUIREMENTS
Willingness and ability to work overtime as needed and on short notice.
Willingness and ability to travel across Canada and/or abroad on an as-needed basis.

Conditions of employment

Reliability Status security clearance

Consent to observe strict political impartiality and neutrality for the duration of employment.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.