Public Complaints Advisor

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

**** Please note that this process is being run simultaneously with process number 19-RCM-IA-N-N-NCR-PRS-84822. Candidates who apply to both processes will only be assessed once on the merit criteria.****

*** ONLY ONLINE APPLICATIONS WILL BE ACCEPTED ***

All job applications must therefore be submitted through the jobs.gc.ca site.
To submit an application online, please select the button "Apply Online" below.

Persons who cannot apply online or persons with disabilities preventing them from applying online are asked to inform the contact persons responsible for this process and to contact 1-800-645-5605 prior to the closing date.

Candidates must clearly demonstrate in the screening questionnaire how they meet the education and experience criteria listed in the Essential Qualifications and Asset Qualifications if applicable. Please note that stating that the requirement has been met, and/or listing past or current responsibilities, does not represent adequate substantiation. Rather, you must provide concrete examples that clearly illustrate how you meet the requirement. Résumés may be used as a secondary source to validate the qualifications described; comments such as "refer to my attached résumé" will not be accepted and may result in your application being rejected.

Intent of the process

The immediate need is to staff six positions on an indeterminate basis, with a
linguistic profile of English Essential and an RCMP Enhanced Reliability security
clearance.

A pool of candidates may be established and may be used to staff similar
positions within the RCMP in the National Capital Region on an indeterminate
or specified period (including term, acting, secondment or assignment) basis,
with various linguistic profiles and various RCMP security clearances.

Should a Civilian Member (CM) be found qualified and selected for
appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM. Notification regarding the CM appointment
will be sent to all applicable candidates who are within the area of selection
and participated in the advertised process.

Should a Public Service (PS) employee be found qualified and selected for
appointment, notification regarding the PS appointment will be posted
accordingly on www.jobs.gc.ca.

(SEE OTHER INFORMATION)

Positions to be filled: 6

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
A bachelor’s degree in common or civil law from a recognized Canadian post-secondary institution.

Degree equivalency

EXPERIENCE:
EX1. Recent* and significant** experience analyzing complex and voluminous case files presenting difficult legal issues with little to no precedent and containing legal material such as legislation, regulation, jurisprudence, as well as policies and arguments on issues of a legal nature;
EX2. Recent* and significant** experience conducting legal research;
EX3. Recent* and significant** experience preparing in-depth reports including the analysis of, and advice and guidance on, legal issues to senior management; and
EX4. Recent* and significant** experience formulating an organization’s official position or response.

NOTE:
*Recent is defined as experience acquired within approximately the last five (5) years.
**Significant is defined as the depth and breadth of experience associated with having performed a broad range of related activities which could be normally acquired over a period of approximately two (2) years.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET EXPERIENCE:
AEX1. Experience in criminal law.
AEX2. Experience working in an environment involving a review or oversight body.
AEX3. Experience with one or more of the following: a legislated public complaint process, administrative law, principles of natural justice and procedural fairness, judicial review.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

KNOWLEDGE:
K1. Knowledge of legal research principles and practices.
K2. Knowledge of the RCMP Act R.S.C., 1985, c. R-10, the RCMP Regulations 2014, the RCMP Administration Manual XII.2 (Public complaints) and of the Witness Protection Program Act S.C., 1996, c. 15.
K3. Knowledge of Information Management or Record Keeping, either Treasury Board policy or RCMP.

ABILITIES:
A1. Ability to effectively communicate in writing with a high degree of proficiency in English.
A2. Ability to communicate effectively orally.
A3. Ability to provide advice and guidance to management on the interpretation and application of legislation and jurisprudence.
A4. Ability to consistently work alone with minimal supervision.
A5. Ability to analyze complex legal issues and to synthesize findings drawn from jurisprudence.
A6. Ability to present complex findings and recommend appropriate options.
A7. Ability to apply the RCMP Act R.S.C., 1985, c. R-10, the RCMP Regulations 2014, the RCMP Administration Manual XII.2 (Public complaints) and the Witness Protection Program Act S.C., 1996, c. 15.

PERSONAL SUITABILITIES:
PS1. Judgment
PS2. Attention to detail
PS3. Dependability
PS4. Client service orientation
PS5. Integrity
PS6. Developing self

The following may be applied / assessed at a later date (may be needed for the job)

OPERATIONAL REQUIREMENTS:
Willingness to work overtime, weekends and variable hours as required to meet operational requirements.
Willingness to travel as and when required.

Conditions of employment

Reliability Status security clearance - RCMP Enhanced Reliability clearance

All applicants for positions within the Royal Canadian Mounted Police will be subject to a thorough security clearance process which includes an interview wherein questions may include (but not limited to), reference checks, previous employment, on-line activities, credit checks, alcohol and/or drug use."

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

A written exam may be administered.

An interview may be administered.

Reference checks may be sought.

Candidates must meet the essential qualifications to be appointed to a position.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

You must provide proof of education credentials. If you obtained your degree outside Canada, it is your responsibility to demonstrate its equivalence, please take a look at the following link for more information: http://www.cicic.ca/383/foreign-credential-recognition.canada.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Our means of communication with applicants is via e-mail. Please ensure to include a functional e-mail address, which will accept messages from unknown users (some e-mail systems block these types of e-mails). It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.