JOIN OUR TEAM - Service Canada Benefits Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Please note when submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education and experience qualifications. When answering these questions, please provide detailed, concrete examples that clearly demonstrate HOW YOU meet the requirement. Failure to clearly substantiate how you meet the screening criteria will result in the rejection of your application.

Work environment

We understand the importance of finding a mutual fit. Here’s some information about how amazing Employment and Social Development Canada is to be a part of and why we want you to join our team.

Are you interested in being part of a team that is committed to helping Canadians? Can you build trusting relationships with clients and co-workers? Can you make decisions based on a thorough analysis of facts and policies?

We are looking for individuals who share our enthusiasm for compassionate customer service.

The Office Environment:
Although we may work in a cubicle city, it’s an open and vibrant one of like-minded people that encourages collaboration and support among employees. We offer various opportunities to get involved and influence your workplace through different committees, working groups, and other events held year-round. Employment and Social Development Canada is a large, yet connected organization of people dedicated to our clients and improving service delivery by constantly evolving with changes in technology, procedures and legislation.

Intent of the process

It is the intent to establish a pool of candidates for current and/or future vacancies within Employment and Social Development Canada in Bridgewater, Dartmouth and/or New Glasgow, NS.

Applicants must specify the location for which they are interested in their application. (Bridgewater, Dartmouth and/or New Glasgow).

This may be used to staff casual, temporary (term), permanent (indeterminate), acting, deployment, assignment, secondment, casual – full-time (37.5 hours/week), part-time positions.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

NOTE: APPLICANTS WILL NOT BE SOLICITED FOR INCOMPLETE OR POSSIBLE MISSING INFORMATION

EDUCATION
Secondary school diploma or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and/or experience)

Degree equivalency

EXPERIENCE
Experience in delivering services or programs to the general public involving obtaining and providing information requiring explanation or clarification

Experience in interpreting and applying legislation or policies

Experience in using technology (e.g. e-mail, Internet and word processing)

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

EXPERIENCE
The following may be applied and will be assessed based on your application:
• Experience in working in a high-volume client service environment

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

ABILITIES AND PERSONAL SUITABILITY
• Communication (oral)
• Communication (written)
• Thinking Skills
• Diagnostic Information Gathering
• Client Focus
• Interpersonal Awareness
• Dependability
• Decisiveness

The following may be applied / assessed at a later date (may be needed for the job)

ABILITIES
• Verification and Accuracy

PERSONAL SUITABILITY
• Initiative
• Working with Others

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

OPERATIONAL REQUIREMENTS
Willing and able to work overtime as required

Conditions of employment

Reliability Status security clearance

OTHER CONDITIONS OF EMPLOYMENT
Willing and able to travel for training purposes

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Please note that top-down and/or random selection may be used during this process.

Candidates must meet all of the essential qualifications noted in the Statement of Merit Criteria to be appointed to a position. A candidate may be appointed to a position even though he/she does not meet any or all of the asset qualifications or operational requirements. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed. Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the asset qualifications, operational requirements, and organizational needs may be applied at the time of staffing. Candidates may be contacted and assessed against these criteria at any time during this process.

If you do not fully complete the screening questions as instructed, you will be screened out.

A written exam, an interview and reference checks may be part of the assessment process.

Testing/interviews will be conducted at locations of the employer's choice and may require candidates to travel to the test/interview location.

Please note that candidates (including employees of the Federal Public Service) will not be considered to be in travel status or on government business and that travel costs will not be reimbursed. Consequently, candidates will be responsible for travel costs.

Only screened in candidates will be contacted for further assessment.

Failure to participate in assessments as scheduled may result in the rejection of your candidacy.

We will be requesting proof of citizenship.

The hiring organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System. To submit an application on-line, please select the button “Apply Online” below. Persons requiring accommodation preventing them from applying on-line are asked to contact 1-800-645-5605.

All communication regarding this process will be administered via e-mail. It is the candidate's responsibility to provide a valid e-mail address and update their personal information when it changes. If special circumstances prevent you from having access to your email, please contact the assessment committee indicated below.

Work Description is available upon request.

At Employment and Social Development Canada, diversity is our strength. If you’re a woman, an Aboriginal person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.