PM-01 Program Officer, entry level (collective process)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Intent of the process

Join a fast-growing organization that makes a real difference in the health of Canadians!

Want to help make Canada a world leader in the effective regulation of cannabis? You’ll be supporting the implementation of the Cannabis Act and its regulations at Health Canada by responding to written questions from the public and industry, providing customer service in our call centre, or helping our licensing teams in the processing of applications. You’ll have an opportunity to work on a fast-paced and fast-growing team as part of your public service career! Apply online today!

After filling positions in our Controlled Substances and Cannabis Branch, a pool of qualified candidates will be created for future vacancies in similar PM-01 positions at both Health Canada and the Public Health Agency of Canada.

Our intent is to complete the assessment process as quickly as possible. Candidates are expected to check their e-mail and GCJobs accounts regularly for information on the process. Candidates who do not respond to inquiries from the assessment team by the required deadlines may be eliminated from consideration.

Interviews for this process will be completed via pre-recorded video interviews. Candidates will be asked to record their responses to interview questions using their own computer or mobile device. Information on the video interview process will be sent to candidates who are selected for an interview at a later date.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

A response to a text question addressing the following:

• Candidates must respond to a written question that will assess the qualifications of Respectful of Diversity and Written Communication.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

• Secondary school diploma or employer-approved alternatives

Degree equivalency

• At least one (1) year of experience providing information and services to clients either in person, in writing, or by telephone

• Experience in data entry using a records management or database system

• Experience working with and handling sensitive information

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential, French Essential, and bilingual up to CBC/CBC

Information on language requirements

• Judgement
• Communication (oral)
• Communication (written)
• Respectful of diversity
• Ability to organize/orchestrate
• Ability to work in a team
• Client-oriented
• Thoroughness
• Initiative
• Dependability/reliability

The following may be applied / assessed at a later date (may be needed for the job)

Various other qualifications may be used by hiring managers to determine the right fit for each position. As part of the application candidates will be asked to answer “yes” or “no” to various qualifications. All “yes” statements must be supported by details from within the candidate’s application/resume. As these qualifications are only related to ‘right fit’ decisions, responses to the questions on assets will not be used for screening purposes.

Asset Experience
• Experience drafting correspondence in a professional setting
• Experience working in a call centre environment
• Experience processing applications or claims

Operational requirements may vary depending on the position being staffed and may include any of the following:

• Willingness and ability to travel occasionally
• Ability to work overtime on short notice
• Available for shift work and/or "on call" work

Conditions of employment

Reliability Status security clearance

Other conditions of employment may vary depending on the position being staffed and may include any of the following:

• Willingness and ability to travel occasionally
• Ability to work overtime on short notice
• Available for shift work and/or "on call" work

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.