Support Technician, Infrastructure Operations

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Intent of the process

This process will be used to staff a one year term position (Bilingual Imperative BBB/BBB). A pool of qualified candidates will be established and may be used to staff similar positions with different language requirements and tenures.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:

• Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Note: Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standards based on their education, training and/or experience.

Degree equivalency

EXPERIENCE:

• Experience in the provision and support of Information Technology (IT) services.
• Experience in supporting desktop operating systems and applications in a Windows environment.
• Experience in troubleshooting and performing maintenance and repairs on various IT items such as desktops, laptops, monitors, printers and cell phones.
• Experience in providing IM/IT technical support and advice to clients, co-workers or senior management, in a desktop support role.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)
Note: Other possible language requirements and profiles may be established as positions become available.

Information on language requirements

KNOWLEDGE:

• Knowledge of computer systems, desktops, peripherals and networks in a Windows Network Domain environment.

COMPETENCIES:

• Demonstrating integrity and respect
• Thinking things through
• Working effectively with others
• Showing initiative and being action-oriented

ABILITY:

• Ability to maintain and support IT operations.
• Ability to work effectively in an IT environment with demonstrated ability to manage multiple conflicting priorities and escalating issues.
• Ability to communicate effectively orally.
• Ability to communicate effectively in writing.
• Ability to work with minimal supervision.
• Ability to follow direction.

The following may be applied / assessed at a later date (may be needed for the job)

EDUCATION:

• Professional qualifications related to Information Technology support.

Degree equivalency

EXPERIENCE:

• Experience in working in a military environment.
• Experience in working with the ASSYST ITSM tool.
• Experience in maintaining and verifying Supply Customer Accounts (SCA/SLOC).
• Experience in planning, documenting, prioritizing and coordinating client/business IT requirements.

KNOWLEDGE:

• Knowledge of security issues, processes and procedures related to Information Technology (IT) systems.

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

Operational Requirements

• Work overtime evenings & weekends, as required.
• Willing and able to do a limited amount of business travel.

Conditions of employment

Reliability Status security clearance

• Some positions may require Secret security clearance.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Candidates must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed.

Persons are entitled to participate in the appointment process in the official language of their choice.

Applicants must apply on-line. Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

All information pertaining to the process will be sent by email. It is therefore your responsibility to verify your email account for new communication regarding this selection process on a regular basis.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.