Issues Manager

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Duties

WE WANT TO WORK WITH YOU!

In this role, you will manage the office of the Director General and Chief Information Officer of the Public Service Commission. This includes working closely with and supporting the executives within the DG’s team. To do this, you will manage a team of administrators and play a key role in establishing and evolving processes to ensure consistent and efficient support of the Branch and our interactions, support, and response to the Vice President and President’s offices.

Work environment

The PSC is located in a brand new building at 22 Eddy Street, in the heart of downtown Gatineau. Our location is easily accessible and is located near Terrasses de la Chaudière and just a few kilometers away from downtown Ottawa. Our facilities meet the new 2.0 office concept and is WI-FI ready throughout the building. Our employees also have access to showers, changing rooms and reserved spaces for bicycles, which is ideal for those wishing to travel to work by bike, running or walking while using the nearby bike paths. Moreover, the PSC launched a pilot project for active workstations, which now enables our employees to work while walking on treadmill or pedaling on stationary bike.

Intent of the process

The results of this process will initially be used to staff this position on an indeterminate basis. A pool of qualified candidates may be established to staff identical or similar positions on an indeterminate or term basis with various linguistic profiles within the Public Service Commission in the National Capital Region.

IMPORTANT: This pool may be used to staff similar positions in other organizations within the core public administration. By applying to this process, you consent to your personal application-related information being shared with other government departments interested in staffing similar positions.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

ED1: A secondary school diploma or employer-approved alternatives.

Degree equivalency

EX1: One year of experience identifying and analyzing problems and making recommendations to management at the director level or above.

EX2: Experience conducting research (problem definition, data collection, analysis and interpretation, reporting).

EX3: Experience writing briefings, policies, or official documents as an outcome of your work.

EX4: Experience working with clients or stakeholders who are internal or external (to your company, organization or department).

EX5: Experience in tracking project status or managing projects.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

AED1: Successful completion of two years of an acceptable post-secondary educational program.

AED2: Graduation with a degree from a recognized post-secondary institution.

Degree equivalency

AEX1: Experience working with information technology professionals.

AEX2: Experience providing advice to managers on policies and procedures relating to complex, sensitive or confidential matters.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

AB1: Ability to manage priorities to meet deadlines.
AB2: Ability to problem solve.
AB3: Ability to communicate effectively in writing.
AB4: Ability to communicate effectively orally.

PS1: Leadership
PS2: Judgement
PS3: Initiative
PS4: Teamwork
PS5: Results oriented
PS6: Flexibility
PS7: Analytical Thinking

The following may be applied / assessed at a later date (may be needed for the job)

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

Conditions of employment

Secret security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.