Client service and office support positions

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

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Our Department: Public Services and Procurement Canada (PSPC)
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Public Services and Procurement Canada (PSPC) is the engine that powers the Government of Canada. We support the daily operations of roughly 106 federal departments and agencies. By focusing on what we do best - providing innovative common services to the government - we help departments focus on what they do best: serving Canadians.

Did you know that Public Services and Procurement Canada was selected as one of Canada's Best Diversity Employers in 2018 for a second year in a row? We invite you to join an organization that is committed to ensuring an inclusive workplace and respect for all!
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The work location: PSPC in Shediac, New-Brunswick
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You will find a dynamic team in Shediac!

The Government of Canada Pension Centre has over 800 employees in its Shediac location. We serve Canadians across the country and around the world. We are committed to providing expert advice to clients so that they can confidently make informed decisions about their futures.

Our focus is investing in our people: We aim to be an employer of choice where people want to come to work, not where they have to. Our strategy to retain and attract employees centres on career development, talent management, learning and wellness.

At the Pension Centre, we also strive to minimize our environmental impact through various initiatives.
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JOIN OUR TEAM !
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Hiring continues at PSPC in Shediac!

THE TYPE OF WORK

We are currently recruiting for office support positions. Most positions to be staffed are Pension Assistant positions. We will also use this process to staff Human Resources assistant positions.

If you are client-service oriented, are focused on collaboration and teamwork and have the ability to adapt to new technology, this type of work may be for you! You could join a team of professionals engaged in making a positive contribution in the Federal Public Service.

WE OFFER :
▻ An engaging work environment with a focus on your well-being
▻ Learning and developmental opportunities to maximize your personal and career growth
▻ Flexible work arrangements
▻ Opportunities to demonstrate your talent and create social bonds with our impressive selection of internal committees
▻ Competitive salaries and excellent benefits

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

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If you have the following education and experience; this job might be for you
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➨ Secondary school diploma (High School) or equivalent (e.g. General Education Development - GED)

➨ Experience in delivering quality client service
➨ Experience in the use of various software including: a word processing software, such as Microsoft Word; a spreadsheet application, such as Microsoft Excel; and email, such as Microsoft Outlook.
📢 note: experiences could be acquired via work experience, committees or volunteer work.

Degree equivalency

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

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The following qualifications were identified as “nice to have” for some of our positions.
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📢 These qualifications are not required for you to be successful in the process. However, because these could be beneficial for some positions, they could be used to select candidates for further assessment; or to select candidates for appointment.

↦ Successful completion of post-secondary education in a related field of study such as Office Administration or Business Administration
↦ Graduation with a degree from a recognized post-secondary institution
↦ Experience in the administration of pension or insurance benefits
↦ Experience working in an office environment
↦ Experience in providing client service by phone
↦ Experience in the field of accounting
↦ Experience in reviewing, analyzing and correcting electronic data

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
There are English positions and also bilingual positions (English/French).
If applicable, testing will be done at a later date to determine your level of bilingualism.

Information on language requirements

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The following qualifications are essential for all positions. They will be assessed at a later date.
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▹Ability to communicate effectively orally
▹Ability to communicate effectively in writing
▹Showing initiative and being action-oriented
▹Working effectively with others
▹Thinking things through
▹Demonstrating integrity and respect
▹Ability to use information Technology
▹Client Service level 1 – Delivering high quality client service
▹▹📢 We are committed to delivering high quality client service. For more information on our expectations regarding Client Service Competency – Level 1, please visit the following website: https://www.tpsgc-pwgsc.gc.ca/sc-cs/csc-eng.html

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

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WHEN YOU APPLY: Focus on screening questions and on your résumé. Continue reading…

The information listed in the advertisement is there to help you determine if these positions fit your background and aspirations, so pay close attention—recruiters review applications with this in mind.

Screening questions and your résumé will be the first pieces of information we’ll see about you, so be sure to highlight your achievements, and be clear about your experience and your education.

▻ Be specific about roles you've occupied, projects you’ve worked on.
▻ If you've had a role related to an administrative position or if you've worked in client service, tell us about it.
▻ If you have less work experience, you could include school-related projects or coursework, volunteer work, summer work experience that demonstrate relevant information.

📢 Your evaluation will begin the moment you apply to the process.

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Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.