Citizen Services Specialist

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Nunavut Agreement Beneficiary: Preference given to persons self-identifying as Beneficiaries under the Nunavut Agreement

Applicants are encouraged to apply ONLY if they are willing and able to work or relocate to Nunavut. If opportunities arise, this process will be used to staff similar positions in Cambridge Bay, Iqaluit and Rankin Inlet, Nunavut.

You are an Inuk enrolled under the Nunavut Agreement? Preference will be given to you!

You hesitate to move? Well, you may be entitled to relocation assistance. Furthermore, federal government housing may also be offered. See the Relocation Directive and the Isolated Posts and Government Housing Directive for more information:

- http://www.njc-cnm.gc.ca/directive/d6/v11/en
- http://www.njc-cnm.gc.ca/directive/d4/v237/en
- https://www.canada.ca/en/treasury-board-secretariat/services/travel-relocation/addendum-initial-appointees-relocation-program.html

In addition to salary, you are entitled to A northern isolated post allowance ranging from $16,833 for a single person up to $37,810 for an employee with dependents. This allowance is established based on the location of the position.

Vacation travel assistance twice in each fiscal year is also offered.

Please note that rates and conditions above are subject to change. Please see the Isolated Posts and Government Housing Directive for more information at http://www.njc-cnm.gc.ca/directive/ipgh-pile/index-eng.php.

Work environment

The work environment will be attractive to people who are:
- highly motivated
- quick learners
- quality-oriented
- customer-focused
- able to thrive in a fast-paced, high-volume environment

We are looking for candidates who possesses and demonstrate:
- strong communication talents
- excellent customer service skills
- thinking skills
- information-gathering and computer-keyboarding skills

Intent of the process

Immediate hiring need is in Iqaluit, Nunavut. However, a pool of candidates will be established and may be used to staff similar positions with various tenures and linguistic profiles, in Cambridge Bay, Iqaluit, and Rankin Inlet.

Positions to be filled: 1

Information you must provide

Your résumé.

A covering letter in 2,000 words (maximum)

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Secondary school diploma or employer-approved alternatives (a satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and/or experience)

Degree equivalency

Experience in using technology (e.g. e-mail, Internet and word processing)

Experience in collaborating with community partners and stakeholders

Experience in delivering services or programs to the general public involving obtaining and providing information requiring explanation or clarification

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Ability to speak proficiently in Inuktitut or Inuinnaqtun

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
Bilingual Imperative CBC/CBC

Information on language requirements

Communication (oral)
Communication (written)
Thinking Skills
Presentation Skills
Relationship Building
Client Focus
Interpersonal Awareness
Dependability

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS

Experience in working with individuals and groups from an Inuit culture

Initiative
Positive Attitude

ORGANIZATIONAL NEEDS

Employment and Social Development Canada is committed to employment equity (EE). In order to achieve a representative workforce, selection may be based on qualified candidates self-declaring as being a member of one or more of the following EE groups: Aboriginal peoples, persons with disabilities, women and visible minorities.

Nunavut Agreement Beneficiary: Preference given to persons self-identifying as Beneficiaries under the Nunavut Agreement.

OPERATIONAL REQUIREMENTS

Willing and able to work outside core hours, including evenings and weekends, as per operational requirements

Willing and able to travel within the service area, as per operational requirements (may require overnight accommodation)

Willing and able to travel by various modes of transportation

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

We encourage applicants to submit their applications on-line, by email, mail, fax, or in person.

It is the candidates' responsibility to provide their valid contact information and update their personal information when it changes.

Acknowledgment of receipt of applications will not be sent; we will only contact those candidates screened into the process.

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification on your cover letter or resume. Failing to do so could result in your application being rejected.

Reference checks may be sought.

An interview may be administered.

A test may be administered.

Screened in candidates will be asked to submit their proof of education as well as two references after the screening process is complete.

Persons are entitled to participate in the appointment process in the official language of their choice.

If you have a disability that requires accommodation during the selection process, please indicate this on your application and/or resume.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.