Registrar Support Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Work environment

Do you like working in a fast-paced, results-oriented environment that values service excellence? Are you looking for the chance to make your mark in a small organization that plays a big role in providing justice to Canadians?

The Administrative Tribunals Support Service of Canada (ATSSC) is a group of committed public servants providing support services to 11 administrative tribunals.

We are the lawyers, mediators, registry officers and other specialized and technical staff that support the effective operations of the tribunals, which are important components of Canada’s justice system.

Why choose the ATSSC?

• Work in a great location in downtown Ottawa, close to parking and public transit.

• Experience the benefits of working in a small federal organization:
o Broaden your experience by working on a variety of files
o Quick team integration
o Direct access to responsive, on-site internal services (e.g., compensation advisors, IT troubleshooting)
o Connect daily with different teams and levels of management
• Benefit from a flatter organizational structure - you will have more time with senior management providing you with a greater opportunity to understand our business as a whole and to see your contributions in action.

• Grow in an organization that is strongly committed to providing a
supportive work environment and healthy life-work balance!

HOW TO APPLY :

Respond to the Screening Questions.

You will be invited to clearly demonstrate, as a candidate, if/how you meet each of the screening criteria by answering the questions in the Screening Questions section of the application.

Please save your information regularly to keep from losing your work.

We strongly encourage you, when providing your answers, to provide concrete examples to illustrate how you meet each criterion identified in the questions.

When drafting your responses to the experience qualifications, we strongly encourage you to follow this format:

1. Your answers must include where, when, and how you obtained the required experience.

2. Your answers must include the period(s) in which you performed the functions of the position(s).

By providing the required information in the suggested format, you will ensure that the assessors are in a position to assess the depth, complexity, and scope of your experience.

Intent of the process

The process is anticipatory.

A fully or partially assessed pool may be created and may be used to staff similar positions with various linguistic requirements, tenures and security clearances within the Administrative Tribunals Support Service of Canada (ATSSC).

*For future needs, in the event that this position is staffed on an indeterminate basis, the indeterminate position is part of a developmental program leading to a promotion, upon successful completion of the program to the PM-02 level.*

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

A secondary school diploma or **employer-approved alternatives.

** The employer-approved alternative is defined as an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCES

E1 Recent* experience in providing administrative support services in a quasi-judicial or legal environment (e.g.: tribunal, court, commission, board, law or notaries firm).

E2 Experience in using an electronic records/case management information system.

*Recent is defined as within the last 3 years.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

ABILITIES

A1 Ability to analyze situations, recognize problems and offer solutions.

A2 Ability to meet deadlines and work under pressure.

A3 Ability to communicate effectively orally.

A4 Ability to communicate effectively in writing.

PERSONAL SUITABILITIES

PS1 Attention to detail

PS2 Dependability

PS3 Judgement

PS4 Effective interpersonal skills

PS5 Client service oriented

The following may be applied / assessed at a later date (may be needed for the job)

OPERATIONAL REQUIREMENT

Willingness to work overtime on short notice in the evening and/or on weekends.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Acknowledgment of receipt of applications will not be sent.

The selection committee reserves all rights to use any methods that they deem appropriate in order to evaluate the candidates (written examination, interview, reference check, performance agreement, etc.).

Proof of your education credentials will be required at a later date.

Persons are entitled to participate in the appointment process in
the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

All information obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidates.

The screening questions and résumé may be used to evaluate the ability
to communicate effectively in writing.

Travel costs associated with this selection process will not be
reimbursed.

Top-down selection may be used during any stage of the selection process. Please note that achieving a pass mark on any of the assessment used does not mean you will move forward in the selection process. Management may decide to use a cut-off mark that is higher than the pass mark on any evaluation used throughout the process.

For this selection process, our intention is to communicate with the candidates by email. Candidates who apply to this selection process must include in their application a valid email address and make sure that this address is functional at all times and accepts messages from unknown users (some email systems block these types of email).

Persons with disabilities preventing them from applying on-line or persons without access to the internet are asked to contact 1- 800-645-5605.

Only on-line applications will be accepted in order to take advantage of the many benefits of using the electronic recruitment system. Some of the benefits for applicants include:

- modifying your application/resume at any time BEFORE the closing date;
- completing screening questions that will highlight your qualifications to the hiring manager;
- verifying the status of your application and notification(s) at any time and
- being notified electronically of assessment details and results.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.