JOIN OUR DYNAMIC TEAM - Payment Services Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Please note when submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education and experience qualifications.

When answering these questions, please provide detailed, concrete examples that clearly demonstrate HOW YOU meet the requirement. Failure to clearly substantiate how you meet the screening criteria will result in the rejection of your application.

Resumes will NOT be used to validate the experience and education described in the screening questions.

ALL OTHER COMPETENCIES/QUALIFICATIONS WILL BE ASSESSED AT A LATER TIME.

Work environment

We understand the importance of finding a mutual fit. Here’s some information about how amazing Employment and Social Development Canada is to be a part of and why we want you to join our team.

Are you interested in being part of a team that is committed to helping Canadians? Can you build trusting relationships with clients and co-workers? Can you make decisions based on a thorough analysis of facts and policies?

We are looking for individuals who share our enthusiasm for compassionate customer service.

The Office Environment:
Although we may work in a cubicle city, it’s an open and vibrant one of like-minded people that encourages collaboration and support among employees. We offer various opportunities to get involved and influence your workplace through different committees, working groups, and other events held year-round. Employment and Social Development Canada is a large, yet connected organization of people dedicated to our clients and improving service delivery by constantly evolving with changes in technology, procedures and legislation.

Intent of the process

It is the intent to establish a pool of bilingual candidates, English essential and French essential candidates for current and/or future vacancies within Employment and Social Development Canada in Miramichi, NB.

This pool may also be used to staff similar positions within Employment and Social Development Canada in Miramichi, NB

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

NOTE: APPLICANTS WILL NOT BE SOLICITED FOR INCOMPLETE OR POSSIBLE MISSING INFORMATION

ESSENTIAL EDUCATION
Secondary school diploma or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and/or experience).

IMPORTANT INFORMATION REGARDING ESSENTIAL EDUCATION:
1. A Secondary School Diploma refers to a High School Diploma.
2. Equivalencies granted by provincial and territorial authorities (e.g. - General Education Development (GED), Adult Basic Education (ABE) which is a secondary school equivalent), will be accepted.
3. The acceptable combination will be evaluated by considering the highest level of education achieved and the depth and breadth of training and/or experience accumulated in customer service and/or in an office setting.
4. A degree from a recognized* post-secondary institution will be accepted in lieu of a Secondary School Diploma; OR, Proof of completion of a diploma/program from a recognized post-secondary will be accepted in lieu of a Secondary School Diploma.
* A recognized post-secondary institution includes those categorized as “recognized” as well as “authorized” by the Canadian Information Centre for International Credentials (CICIC). – www.cicic.ca
5. The PSC Test approved as an alternative to a secondary school diploma is the Public Service Commission’s General Intelligence Test 320 (GIT-320) - www.psc-cfp.gc.ca
6. Proof of your education credentials and, if applicable, proof of name change document(s) will be validated at a later date. Please ensure you have a copy of these documents readily available as proof of your education credentials.

Degree equivalency

EXPERIENCE
Experience in using technology (e.g. e-mail, Internet and word processing).

Experience in delivering services or programs to the general public involving obtaining and providing information requiring explanation or clarification.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative: level BBC/BBC
English Essential
French Essential

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

ABILITIES AND SKILLS
Communication (oral)
Communication (written)
Thinking Skills
Verification and Accuracy
Diagnostic Information Gathering

PERSONAL SUITABILITY
Client Focus
Interpersonal Awareness
Dependability

The following may be applied / assessed at a later date (may be needed for the job)

ABILITIES AND SKILLS
Using Technology

OPERATIONAL REQUIREMENTS
Willing and able to work overtime as required

Conditions of employment

Reliability Status security clearance

OTHER CONDITIONS OF EMPLOYMENT
Willing and able to travel for training purposes
Willing and able to work shift work

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Candidates must meet all of the essential qualifications noted in the Statement of Merit Criteria to be appointed to a position. A candidate may be appointed to a position even though he/she does not meet any or all of the asset qualifications or operational requirements. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed. Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the asset qualifications, operational requirements, and organizational needs may be applied at the time of staffing. Candidates may be contacted and assessed against these criteria at any time during this process.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Bilingual candidates will be asked to undergo the PSC Second Language Evaluation (SLE) exam or provide valid SLE results. To obtain a copy of SLE results, candidates may make a request at the following website:
https://www.canada.ca/en/public-service-commission/corporate/about-us/contact-us.html#N1

For more information on SLE, visit the following web-site:
https://www.canada.ca/en/public-service-commission/services/second-language-testing-public-service.html.

A written exam, an interview and reference checks will be part of the assessment process.

If you do not fully complete the screening questions as instructed, you will be screened out.

Only screened in candidates will be contacted for further assessment.

We will be requesting proof of citizenship.

The hiring organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System. To submit an application on-line, please select the button “Apply Online” below. Persons requiring accommodation preventing them from applying on-line are asked to contact 1-800-645-5605.

All communication regarding this process will be administered via e-mail. It is the candidate's responsibility to provide a valid e-mail address and update their personal information when it changes. If special circumstances prevent you from having access to your email, please contact the assessment committee indicated below.

Work Description is available upon request.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.