Senior Program Support (CR-05) and Quality Assurance Officer (AS-02)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

This is an anticipatory process that will be used to staff the following positions:

CR-05 Senior Program Support (Stream 1)
AS-02 Quality Assurance Officer (Stream 2)

***VERY IMPORTANT NOTE: It is the responsibility of the candidate to clearly outline that they meet each of the screening criteria (i.e. Education and Experience Qualifications, both Essential and Assets) by RESPONDING TO THE SCREENING QUESTIONS IN THE ONLINE APPLICATION. Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities, rather the candidate must provide concrete examples that illustrate how they meet the requirement. Lack of EXAMPLES and DETAILS may result in your application being rejected as the Assessment Board will have insufficient information to determine whether or not you meet the qualifications.

PLEASE NOTE THAT YOUR RESPONSES TO THE PRE-SCREENING QUESTIONS AND YOUR RESUME WILL EVALUATE YOUR ABILITY TO COMMUNICATE EFFECTIVELY IN WRITING.

Intent of the process

Although the immediate intent of this Job Opportunity Advertisement is to staff indeterminately, applicants should be aware that a pool of qualified candidates (fully assessed or partially assessed) may be established and may be used to staff similar positions at this group and level with various language requirements listed in the Language Requirements section. In addition, this process may be used for various tenures (acting appointments, assignment, deployment, indeterminate, specified period, secondment), security requirements and conditions of employment within Health Canada. As a result of the potential and possible use of the selection process and subsequent pool by hiring managers, we encourage all employees seeking this type of opportunity to apply.

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:

Stream 1: Successful completion of two years of secondary school or employer-approved alternatives (see Note 1).

Note 1: The employer-approved alternatives to two years of secondary school are: A satisfactory score on the Public Service Commission test approved as an alternative to two years of secondary school; or an acceptable combination of education, training and/or experience.

Stream 2: A secondary school diploma or employer-approved alternatives.

Degree equivalency

Experience:

For both streams:
E1 Experience in data entry AND retrieval.
E2 Experience in processing correspondence.
E3 Experience in general office duties.
E4 Experience in using word processing software, databases AND spreadsheets.

In addition to the above, the following is for stream 2 only:
E5 Experience in contributing to the development of quality-related procedures.
E6 Experience corresponding with and providing feedback to internal and/or external stakeholders.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Experience:

For both streams:
AE1 Experience working with documents containing medical terminology. (ie: as part of education or work experience)

For Stream 2
AE2 Experience in quality management activities

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
Bilingual Imperative BBB/BBB

Information on language requirements

Skills/Abilities:

For both streams:
A1 Ability to plan, organize AND establish own work priorities.
A2 Ability to work with various processing software, databases AND spreadsheets. (ie Microsoft Package: Word & Excel)
A3 Ability to communicate effectively orally.
A4 Ability to communicate effectively in writing.
A5 Ability to perform clerical tasks and general office duties quickly and accurately.

In addition to the above, the following is for stream 2 only:
A6 Ability to apply quality management principles.

Personal Suitability:

PS1 Effective interpersonal skills
PS2 Reliability
PS3 Initiative
PS4 Respectful of Diversity

The following may be applied / assessed at a later date (may be needed for the job)

Knowledge:

AK1 Knowledge of the adverse reaction and medical device reporting programs in Health Canada.

Ability:

AA1 Ability to work under pressure
AA2 Ability to formulate and recommend changes to administrative procedures

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Reference checks may be sought.

An interview may be administered.

A test may be administered.

A situational exercise may be administered.

An assignment, secondment, or acting appointment requires approval of your supervisor.

Please identify clearly for which position(s) you are submitting an application.

Indeterminate employees at the same group and level or equivalent will be considered for deployment. If no deployment is made, applicants from other groups and levels will be considered in the advertised appointment process.

You must provide proof of your education credentials.

Persons are entitled to participate in the appointment process in the official language(s) of their choice.

For appointment processes where the area of selection was limited to Aboriginal peoples or to members of designated employment equity groups that included Aboriginal peoples, the Aboriginal candidates proposed for appointment or appointed must complete and sign the Affirmation of Aboriginal Affiliation Form as a condition of appointment prior to or at the same time as the offer of appointment, even if they have already self-declared as an EE member when applying.

A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.