IT Support Technician

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Shared Services Canada is committed to providing an inclusive and barrier-free work environment, starting with the hiring process and the right to be accommodated.

Give yourself the best chance to succeed! As the objective of this process is to assess qualifications needed for the position(s) to be staffed, let us know if you have a functional limitation/ disability, which may affect your performance. For example, contact us if you need assistance in completing and submitting your application. Should you then proceed to the next assessment stage, such as an exam or interview, we will send you an e-mail with additional information on the assessment format so that you can determine if you may require an accommodation (such as a different test format, an adaptive technology, or additional time). Assessment accommodations are designed to remove the obstacles without altering the criteria being assessed so candidates with functional limitations can fully demonstrate their abilities.

If you need to be accommodated during any phase of the assessment process, please use the Contact information below to request accommodation. All information received in relation to your accommodation will be kept confidential and your right to privacy will be protected. Information on accommodation for persons with disabilities.

You may also review jobs open to the public through INFOTEL at 1-800-645-5605. The INFOTEL number for persons using a TTY/TDD is 1-800-532-9397.

Are you a civilian member assigned to Shared Services Canada? We encourage you to apply! Please note that a civilian member selected for appointment through this process may not have to convert to public servant status before deeming. If you have questions, please send an email message to the address indicated in Contact information section below for more information.

Work environment

JOIN US

Shared Services Canada is modernizing how the Government of Canada manages its information technology (IT) infrastructure. The Department is mandated to deliver email, data centre and telecommunication services, including videoconferencing and Wi-Fi, to partner organizations.

At Shared Services Canada, we are building an environment that doesn't just have jobs, but valuable long-term careers. We provide a supportive and collaborative workplace with flexible work arrangements. We promote a positive work-life balance with a commitment to employee wellness. Working with us, you will have access to training and professional development as well as career advancement opportunities.

Intent of the process

This process may be used to establish a pool of qualified or partially qualified candidates that may be used to staff similar positions with various tenures and various linguistic profiles within Shared Services Canada (across Canada) and other departments.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology (IT), information management (IM) or another specialty relevant to the position to be staffed. The hiring managers could accept a combination of education, training and/or experience in a specialty relevant to the position to be staffed as an alternative to the minimum education requirement.

NOTE :
Foreign educational credentials must be assessed by a recognized credential assessment service. If the candidate has been educated outside of Canada, it is the candidate's responsibility to have his or her certificates and/or diplomas assessed against Canadian educational standards. Candidates will be required to submit proof of education during the assessment phase of the staffing process. Guidance may be found at the Canadian Information Centre for International Credentials (CICIC) at http://www.cicic.ca/.

It is the candidate's responsibility to obtain the appropriate documentation from the recognized educational institution. Candidates will be required to submit proof of education (i.e. degree, diploma, and/or transcripts), wherever it is required.

Degree equivalency

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual Imperative BBB/BBB
Bilingual Imperative CBC/CBC
English Essential
French Essential
English or French Essential

Information on language requirements

COMPETENCIES:
C1- Problem Solving.
C2- Client Focus.
C3- Working effectively with others.
C4- Initiative.
C5- Reliability.

The following may be applied / assessed at a later date (may be needed for the job)

ORGANIZATIONAL NEEDS
- In support of achieving a diverse workforce, selection may be limited to candidates who self-declare as a member of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women.
- Shared Services Canada is committed to providing regional opportunities where feasible, and to increasing its regional presence.

OPERATIONAL REQUIREMENTS & CONDITIONS OF EMPLOYMENT
Depending on the position to staff, operational requirements and/or conditions of employment could apply such as:
- Willingness and ability to work overtime.
- Willingness and ability to travel.
- Willingness and ability to work shift-work.
- Willingness and ability to work 24/7 on-call status.
- Willingness and ability to work virtually.

Conditions of employment

Reliability Status - as a minimum or other levels of security up to Top Secret.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

In order to manage the number of applications in this selection process, management may use top-down or random selection at various steps in the process to determine the number of candidates who will continue in the process.

Selection could be based on interest raised by the candidate through his/her application/CV.

A standardized test may be administered.

A written examination may be administered.

An interview may be administered.

Reference checks may be sought.

Please note that candidates at the same group and level or equivalent may be considered first for a deployment, an assignment or a secondment opportunity.

Applicants who apply to this selection process must include in their application a valid email address and make sure this address is functional at all times and accepts messages from unknown users. Applicants should check their email regularly.

NOTE: Virtual work arrangements may be available and will be determined on a case by case basis dependent on operational feasibility at the time of hiring. This does not imply tele-work; rather it means working from a Shared Services Canada office within a regional or national headquarters building. The employee will be expected to perform all functions of the positions remotely from a Shared Services Canada office but report to a manager who is working in another location.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.