Join Technology and Operations @FIN and realize your full potential!

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

***FOR THIS INVENTORY***

You must submit a complete application, consisting of screening questions and your résumé. Your resumé will have to demonstrate how education and experience factors of the screening questions are meet. Otherwise, your application will not be further considered when doing extractions.

The first extraction is expected to occur two (2) weeks after posting. In addition, extractions from this inventory is expected to occur throughout and after the advertisement period. If extracted, candidates will only be assessed once.

Any assessment method that is considered appropriate to determine whether a person meets the qualifications (other than education and experience) referred to in the statement of merit may be used, such as a review of past performance and accomplishments, examinations, interviews and reference checks.

DOCUMENTS TO BE SUBMITTED IN ADDITION TO YOUR APPLICATION

You must provide two (2) references: one (1) current immediate supervisor and one (1) previous supervisor.

Work environment

The IM/IT division provides the Department of Finance with modern, mobile and collaborative tools and services to allow the Department to focus its strategies on developing policies and providing advice to the Government with the goal of creating a healthy economy for Canadians. The IM/IT division supports and operates an effective IT environment, constantly improving and evolving tools and solutions to support business functions. The department also works in close collaboration with Shared Services Canada to realize its IT functions.

*ALL OUR POSITIONS ARE LOCATED AT 90 ELGIN STREET, OTTAWA, ONTARIO

Intent of the process

Do you want to work with talented and creative individuals? Do you have a passion for IT and want to work on multiple technologies? Do you want to influence the future of IT in your Department? If you answer yes to these questions, you are in the right place.

We are always looking for talented individuals to staff the following five (5) types of positions:

1. Support Technician in Service Desk (CS-01)
2. Support Analyst in Service Desk, Distributed computing or Business applications (CS-02)
3. Team leader in Service Desk (CS-03)
4. Technical Advisor in Distributed Computing or Business Applications (CS-03)
5. IT Manager in Service Desk, Distributed Computing or Business Applications (CS-04)

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

It is your responsibility to provide an appropriate description of your education and experience on your CV/résumé. It should clearly illustrate the education and experience you have (must contain Start Date and End Date) as this will be a primary source of information. Failing to do so could result in your application being rejected.

EDUCATION:

Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Note :
* At the manager's discretion, an acceptable combination of education, training and/or experience may serve as an alternative to the minimum post-secondary education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

Degree equivalency

EXPERIENCE:

1. Experience proving technical support on Microsoft windows desktops, network applications and infrastructure services

AND one or more of the following experience:

2. Experience providing technical support to a minimum of 500 end-users in an IT Service Desk environment
OR
3. Developing, testing and implementing windows desktop configuration items in a production environment
OR
4. Experience developing, testing and implementing applications features (desktop applications, client/server applications or Web-based applications) in a production environment.

NOTE:
Candidates applying at the CS-03 and CS-04 level MUST meet a minimum of 5 years (CS-03) and 7 years (CS-04) of experience to be considered.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English or French essential
Bilingual imperative BBB/BBB or CBC/CBC depending on the position to be staffed

Information on language requirements

Analytical Thinking
Creative Thinking
Results Orientation (showing initiave and being action oriented)
Client Focus

Ability to communicate effectively in writing
Ability to communicate effectively orally

The following may be applied / assessed at a later date (may be needed for the job)

***ONE OR MORE OF THE BELOW QUALIFICATION MAY BE APPLIED WHEN EXTRACTING AND SCREENING CANDIDATES.


1. Successful completion of two (2) years of a post-secondary educational program in computer science, computer engineering, electrical engineering or information technology.
2. Bachelor degree (or above) in Computer Science, Engineering or Science.
3. Bachelor degree (or above).
4. Experience managing user accounts and network access using Microsoft Active directory.
5. Experience providing technical support on government of Canada managed services: ETI/YES (Email Transformation Initiative / Your Email Service, your ), EMDM (Enterprise Mobile Device Management), myKEY, GCSRA (GC Secure Remote Access), Connected Wi-Fi, Videoconferencing and Web conferencing.
6. Experience providing technical support on all of the following:
(i) Windows desktops and desktop applications in a Corporate environment
(ii) Web-based applications, including Internal and External Web applications
(iii) Client/Server applications (COTS or custom)
7. Experience providing technical support on the Government of Canada Secret Infrastructure.
8. Experience implementing/deploying and supporting new IT Systems in a production environment of at least 500 end-users.
9. Experience developing operational reports using Microsoft Excel, ITSM tools, database queries and scripting.
10. Experience developing administrative script using Microsoft PowerShell.
11. Experience packaging and distributing applications in a Microsoft environment using System Centre Configuration Manager (SCCM) and Microsoft App-V.
12. Experience configuring and supporting Microsoft SharePoint.
13. Experience in configuring and administrating Microsoft SQL.
14. Experience in developing applications with Microsoft .NET.
15. Experience implementing and supporting cloud based infrastructure initiatives hosted in Microsoft Azure.
16. Experience building core operating system images for Microsoft Windows 10 using task sequences in System Centre Configuration Manager (SCCM).
17. Experience researching, analyzing, configuring, testing and administrating Microsoft Group Policy objects to manage Windows 10 Corporate desktops.
18. Experience administering a System Centre Configuration Manager (SCCM) environment including updating and installing SCCM Server components.
19. Experience in supporting VPN and Citrix Remote Access solutions.
20. Experience configuration, managing and supporting Macintosh devices using a Mobile Device Management (MDM) solution.
21. Experience in Microsoft Office 365 identity management and resolving technical issues related to Office 365 products.
22. Experience writing standard operational procedures covering IT service end-to-end, configuration and/or administration guides of IT systems.
23. Experience leading the technical design and implementation of new IT systems having multiple dependencies with network, server and desktop components in a matrix environment.
24. Experience supervising or managing government employees and contractors.

Operational Requirements:
1. Be willing and able to work flexible hours.
2. Be willing and able to work overtime as needed, sometimes without notice.
3. Be willing and able to make short trips within Canada.

Conditions of employment

Secret security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

For this selection process, email is the most effective way to communicate with you and for you to be invited for evaluations. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required. The email address provided may also be used in the administration of online exams. Candidates who apply to selection processes should include an email address that accepts email from unknown users (some email systems block these types of email). Therefore, it is your responsibility to verify your email and/or PSRS account on a regular basis regarding this selection process.

Acknowledgment of receipt of applications will not be sent.

Please note that candidates (including employees of the Public Service) will not be considered to be in travel status or on government business and that travel costs will not be reimbursed. Consequently, candidates will be responsible for travel costs.

Candidates must meet the essential qualifications to be appointed to a position.

You must provide proof of your education credentials, upon request.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.