VAC OPEN HOUSE: JOB OPPORTUNITIES - Payment Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

OPEN HOUSE DETAILS:
To learn more about Veterans Affairs Canada's hiring process and this job opportunity, we invite you to our OPEN HOUSE event on Tuesday, June 18th, 2019 @ Eastlink Centre (Trade Centre), 46 Kensington Road, Charlottetown, PE from 2:00 pm until 6:00 pm (ADT).

Attendees are encouraged to bring their resumes to this Open House as there may be opportunities to discuss it with potential hiring managers.

PLEASE NOTE: You must still submit your application online to be considered for this job opportunity. YOU DO NOT NEED TO ATTEND THE OPEN HOUSE TO BE ELIGIBLE TO APPLY.

APPLICATION PROCESS:
When you apply for this process, please keep in mind that the essential merit criteria (education, experience, abilities and personal suitabilities) will be assessed by the answers you provide in your online application and your answers may be validated by a professional reference.

INSTRUCTIONS:
It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate HOW, WHEN, and WHERE the qualification was met through substantiation by examples. Information on your described skills, experience, etc. provided in the screening questions should be supported by your resume. Failure to provide the above information in the format required may result in your application being rejected from the process. Candidates may not be solicited for incomplete or possible missing information.

When recording your examples, be sure you:
• Provide concrete, specific examples of actions that speak directly to the experience sought.
• Choose examples with sufficient complexity, impact and degree of difficulty that will allow you to illustrate to what extent and depth you have shown the behaviours expected for each qualification.
• Focus on what you did. In referring to an experience achieved in the context of a team, set your role apart from the role(s) of others.
• Please describe the achievements in the past tense. This will help to ensure that you are providing concrete examples, rather than making general statements (e.g. instead of saying “I work well within a team….” you can say “I worked well with a team when….”).
• Use action verbs when describing your experience i.e. lead, managed, organized, planned, prepared, informed, determined, etc.
• Provide all examples in sentence format.
• Each example must include when the example took place, background of each situation, what you did, how you did it, what your role was in the situation, and what was the outcome.

Resumes may be used as a secondary source to validate the experience and education described in the screening questions.

Intent of the process

The intent of this process is to establish a pool of qualified candidates which could be used to staff similar or identical positions with various tenures, various language requirements, and/or various security clearance levels. The current intent is to staff term positions in Charlottetown, PE. Please note that there is no opportunity for candidates to work remotely. All candidates must be willing and able to work in Charlottetown, PE.

Positions to be filled: 60

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
ED - A secondary school diploma or an acceptable combination* of education, training and/or relevant job-related experience.

*An acceptable combination is defined as completion of Grade 10 with 2 years of relevant job-related experience.

Degree equivalency

Experience:
EX 1 - Experience using and preparing documents with Microsoft Office (ie:Word, Excel).
EX 2 - Experience providing information or services to internal and/or external clients in person, in writing or by phone.

Abilities:
AB 1 - Ability to communicate effectively.
AB 2 - Ability to analyze written material, review and extract relevant information.

Personal Suitabilities:
PS 1 - Dependability
PS 2 - Effective interpersonal relationships
PS 3 - Client service orientation
PS 4 - Judgement

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Language Requirements:
• English essential
• Bilingual Imperative BBB/BBB

Information on language requirements

The following may be applied / assessed at a later date (may be needed for the job)

Asset Qualifications:
AED 1 - Successful completion of post –secondary school diploma or degree (includes college, CEGEP, technical college or university).
AED 2 - Successful completion of post –secondary school diploma or degree (includes college, CEGEP, technical college or university) with specialization in accounting, commerce, business.

Degree equivalency

Asset Qualifications:
AE 1 - Experience as a member of the Canadian Armed Forces.
AE 2 - Experience in preparing correspondence.
AE 3 - Experience in researching, reviewing files for client information, analyzing written material, extracting information from various sources.
AE 4 - Experience in using an electronic processing system or filing system such as GCDOCS.
AE 5 - Experience in working with Veterans Affairs Canada programs, services or benefits.
AE 6 - Experience with processing payments or claims (e.g. travel, health, insurance, or benefits).
AE 7 - Experience using one of VAC’s program management systems - the Client Service Delivery Network.

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

Conditions of employment

Conditions of employment:
• Reliability Status security clearance
• Willingness and ability to work a predetermined work schedule (ie 7:00AM to 3:00PM ADT or 3:00PM to 11:00PM ADT).

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

It is your responsibility to ensure that your email and contact information are maintained with the hiring board. All communication for this process will be sent by email and it is your responsibility to verify your messages regularly.

Education and/or Experience factors in the asset qualifications may be used for screening. Applicants should clearly demonstrate on their application if they meet any of the education and/or experience asset qualifications. Failure to do so may result in the rejection of your application.

One or more asset qualifications may be used during the screening to manage the volume of applications.

When you apply for this process, please keep in mind that there is no exam and no interview.

Reference checks may be sought. The Assessment Committee reserves the right to contact references other than those provided by the candidates (within the Public Service only) in order to adequately assess the candidates.

Indeterminate employees at the same group and level or equivalent may be considered for assignment, deployment or secondment opportunities before other candidates.

Candidates will need to provide proof of their education credentials. Candidates with foreign credentials must provide proof of Canadian equivalency. For further information, consult the Canadian Information Centre for International Credentials at https://www.cicic.ca/indexe.stm or the Public Service Commission at https://www.canada.ca/en/public- service-commission/jobs/services/gcjobs/information- candidates/degree-equivalency.html.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

PLEASE NOTE: All information must be provided through the “apply online” application process. Do not fax, mail, email or drop-off a hard copy application as these will not be accepted. To apply in an alternate format due to disability, you must contact the email address indicated in the "Contact information" section below PRIOR to the Closing Date.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.