Client Service Administrator

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Work environment

DFO and CCG employees play a significant role in the lives of Canadians. We help keep Canada’s waterways safe and secure, work toward healthy and sustainable fisheries, and help protect aquatic ecosystems. We also save lives. For these reasons and many more, Canadians have a strong sense of pride in the work of our department, and this pride resonates across the country.

As a member of our team, you will have the opportunity to make a positive contribution to Canadian society. Your work will be both challenging and rewarding.

Fisheries and Oceans Canada is a unique and stimulating place to work—a place where employees are valued members of the team and are committed to serving Canadians. To uphold the highest standards of service delivery, we are guided by three primary values:

 Respect – We strive to be professional and courteous.
 Integrity – We are honest, truthful and reliable.
 Responsibility – We are personally accountable and committed to our jobs.

Embracing our values enables us to realize our vision and to deliver on our mandate each and every day. With this vision as our guide, we help conserve and protect fish, marine resources and their habitat, as well as maintain our navigable waters for future generations. Equally important, we also encourage the economic prosperity of Canadians by supporting internationally competitive fisheries and marine sectors. You play an integral role in achieving this vision.

Intent of the process

The immediate intent of this process will be to fill two Unilingual (English Essential) Office Administrator CR-04 position in Prince Rupert. This process may also be used to staff similar anticipatory Unilingual (English Essential) Office Administrator positions. Staffing of these positions may be at various tenures (Casual, Term, Indeterminate, Acting, Deployment or Secondment) at full or part-time hours.

Positions to be filled: 2

Information you must provide

Your résumé.

A response to a text question addressing the following:

• • Tell us about at time when your integrity was challenged. What was the situation? How did you handle it? What was the outcome? Please substantiate your response by providing a relevant example and the name and contact information of a reference who can verify the information provided.
• • Describe a time when you had to make a decision, even though you felt you didn’t have all the information you needed. What was the situation? How did you handle it? What was the outcome? Please substantiate your response by providing a relevant example and the name and contact information of a reference who can verify the information provided.
• • Tell us about a time when you had to handle a confrontational situation (i.e. responding to complaints from co-workers, clients, contractors, etc.). What was the situation? How did you handle it? What was the outcome? Please substantiate your response by providing a relevant example and the name and contact information of a reference who can verify the information provided.
• • Describe a time when you were proactive in your work (i.e. acted with foresight, anticipated a need, implemented a new technology, saw an emerging trend, etc). What was the situation? How did you handle it? What was the outcome? Please substantiate your response by providing a relevant example and the name and contact information of a reference who can verify the information provided.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Successful completion of two years of secondary school or employer-approved alternatives. The employer-approved alternatives to two years of secondary school are:
o A satisfactory score on the Public Service Commission test approved as an alternative to two years of secondary school; or
o An acceptable combination of education, training and/or experience.

Degree equivalency

Experience:
Experience providing advice and assistance to the general public or clients
Experience using MS Office (Word, Excel and Outlook)

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Competencies:
Demonstrate integrity and respect
Thinking things through
Working effectively with others
Showing initiative and being action-oriented

Ability:
Ability to communicate effectively orally and in writing

The following may be applied / assessed at a later date (may be needed for the job)

Experience:
Experience in financial data entry and verification

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Persons are entitled to participate in the appointment process in the official language(s) of their choice.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.