INVENTORY – CASUAL CONTRACT (90 DAYS PER YEAR) - Citizen Services Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Duties

Employment and Social Development Canada is looking for excellent officers to provide services to citizens coming to Service Canada Centers.

Citizen Services Officers (CSO) welcome and guide citizens for various service offerings such as Passport, Social Insurance Number issuance, Employment Insurance Applications and Old Age Security.

Work environment

The work environment of a Citizen Services Officer is active and dynamic. Each member of the team contributes to the daily workload and ensures that citizens get the service they need.

You are bilingual? You have a positive attitude? You like teamwork? The Citizen Services Officer position is for you.

Take note that this is not a pool for term or indeterminate positions but for a maximum of 90 working days/year. On-call employment only.

Intent of the process

A pool will be established for casual opportunities and could be used to fill short-term opportunities with specific language and operational requirements within the Department of Employment and Social Development Canada. Various conditions of employment and/or workplaces.

Casual/Occasional employees is defined as:

Casual employees are term employees of no more than 90 working days per year in a department or agency for which the Public Service Commission (PSC) has exclusive authority to make appointments. The period of temporary employment may be for more than one specified period, but must not exceed 90 working days in a department or agency per calendar year.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:

High school diploma or employer-approved alternatives (a satisfactory mark on the PSC test approved as an alternative to a high school diploma, or an acceptable combination of education, training and/or experience).

Applicants with a degree from abroad are required to provide proof of Canadian equivalency.

Please send your proof of education to the following email address:
.

Degree equivalency

EXPERIENCE:

Experience in customer service

Experience in using technology (ex: email and word processing software, internet)

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative
Advanced level in both Official Languages.

Bilingualism will be assessed during the interview using a question.

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

SKILLS

Oral Communication
Customer-oriented

The following may be applied / assessed at a later date (may be needed for the job)

ORGANIZATIONAL NEEDS

At Employment and Social Development Canada, diversity is our strength. If you’re a woman, an Aboriginal person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.

Information on employment equity

Conditions of employment

Reliability Status security clearance - Applicants must meet the condition of reliability and solvency at hiring and for the duration of their employment.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

ACKNOWLEDGMENT OF RECEIPT OF APPLICATIONS WILL NOT BE SENT.

Applicants may modify their application and curriculum vitae at any time before the deadline indicated in the job advertisement. You have the right to participate in a selection process in the official language of your choice. Indicate your preferred language in the application.

At the time of the evaluation, proof of Canadian citizenship and a completed form with two (2) references in a supervisory position, which will be sent to you in a timely manner, will be required. Original document must be provided.

An interview will be conducted for the selection of candidates.

The Public Service of Canada is committed to building a skilled workforce that reflects the diversity of the Canadian population. As a result, it promotes employment equity and encourages you to voluntarily indicate on your application whether you are a woman, an Aboriginal person, a person with a disability or a member of a visible minority.

The Public Service of Canada is also committed to creating inclusive and barrier-free selection processes and workplaces. If you are contacted about a job opportunity or for exams, please inform the Public Service Commission / Organization representative in a timely manner of your needs for which accommodations must be made to enable you to make a fair and equitable assessment. Information received about accommodation will be treated confidentially.

We thank all those who have submitted a job application in advance, but we will only contact those selected for the next selection step: the interview.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.