Come join our dynamic team to help protect Canadian consumers!

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

We have our own unique classification system (RE and REX). This position is classified at the RE-04 level which is equivalent to the salary levels of the following groups and levels: AS-05, AU-01, AU-02, CO-01, EC-04 and PM-05.

Duties

Financial consumer protection is an integral part of the Government of Canada’s oversight of the financial sector. The Financial Consumer Agency of Canada (FCAC) ensures Federally Regulated Financial Entities (FRFEs) comply with consumer protection measures, promotes financial education and raises consumers’ awareness of their rights and responsibilities.

To deliver on this mandate, FCAC draws on the skills and experience of a broad array of professionals, working at different levels and with different expertise.

FCAC supervises FRFEs through three interconnected pillars of activity: promotion, monitoring and enforcement. Working as an Officer within one of the 3 pillars of the Supervision and Promotion Branch, you may be called upon to:
• communicate to FRFEs their obligations and FCAC’s expectations of them;
• conduct examinations of FRFE compliance with consumer protection provisions;
• monitor and support FRFE compliance activities
• investigate potential breaches of market conduct obligations;
• conduct research initiatives, including industry reviews, and provide policy advice to management;
• work with other regulators, FRFEs, and other stakeholders to promote awareness of consumers’ financial rights and responsibilities

If you have strong analytical and communication skills and a willingness to collaborate to make a difference for Canadian consumers, now is the time to apply! Come, join our team, and make a difference.

Work environment

Located in downtown Ottawa, FCAC is a separate agency subject to the Public Service Employment Act (PSEA). We offer the same pension and benefits plans as the core public administration. In addition you will benefit from a minimum of four (4) weeks of vacation leave per year, earn a competitive salary, and be eligible for performance pay. We are also pleased to offer flexible work arrangements and a broad range of learning opportunities to help you grow and contribute your best. We have our own unique classification system (RE and REX) with relevant salary equivalences noted above.

Our people are our strength and we're looking for highly engaged and talented individuals to join our team!

Intent of the process

This selection process may be used to establish a pool of qualified candidates, which could be used to staff similar or identical positions with various linguistic profiles and requirements, security profiles and various tenures.

Volume management strategies may be used at any time during this selection process.

Positions to be filled: 3

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:

Degree from a recognized university in commerce, business administration, law, economics, accounting, or social sciences or an acceptable combination* of education and experience.

*An acceptable combination is defined as a postsecondary education and at least three (3) years of relevant work experience to the position being staffed.

Degree equivalency

Experience:

Experience in conducting investigations, audits or evaluations.

Experience in writing reports and/or briefing material (e.g. memos, notes, presentations).

Experience researching, analyzing or interpreting information to provide recommendations to decision-makers.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
Bilingual - imperative (BBB/BBB)
Bilingual - imperative (CBC/CBC)
English Essential

Information on language requirements

Knowledge:

Knowledge of the FCAC.

Competencies:

Building Business Relationships
Innovative Thinking
Results Oriented
Service Orientation
Initiative
Analytical Thinking

Abilities:

Ability to communicate effectively in writing.
Ability to communicate effectively orally.

The following may be applied / assessed at a later date (may be needed for the job)

Professional designation in a related field (e.g. Certified Financial Analyst)

Experience in risk assessment, compliance evaluation and/or with corporate governance

Experience interpreting or applying legislation and/or regulations (in a legislative context)

Experience in data analytics (i.e. creating, managing and maintaining large and/or complex data sets to analyze and manipulate data).

Experience working on matters related to financial services and/or payments industry

Experience working for a regulatory organization in a field related to the position.

Experience, within the last three (3) years, undertaking research in a field relevant to the position (e.g. economic research, social research, statistical analysis, financial services, etc.) or experience in developing public policy.

Experience with web content management systems (e.g. Adobe Experience Manager).

Willingness and ability to travel
Willingness and ability to work overtime

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

You may be assessed using a variety of tools (email communication, online test, written examination, interview, presentation, recent and past performance assessment, reference check, etc.).

You are entitled to participate in the appointment process in the official language of your choice. Please indicate your preferred official language in your application.

All job application must be submitted through the Public Service Resourcing System online. To submit an application on-line, please click on "APPLY ONLINE" below.

If you do not have Internet access in your home or through friends, relatives or neighbours, here are some suggested locations: campus career centres, libraries, community centres, Internet cafés, Canada/Student Employment Centres, and Public Service Commission (PSC) regional offices. You may also call 1-800 O-Canada (1-800-622-6232), or TTY 1-800-926-9105, for information on the nearest public Internet access location.

Persons who cannot apply online or persons with disabilities preventing them from applying online are asked to inform the contact persons responsible for this process and to contact 1-800-645-5605 prior to the closing date.

We thank all those who have submitted a job application in advance, but we will only contact those selected for the next selection stage.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.