Client Portfolio Manager

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Duties

The Client Portfolio Manager is a trusted advisor and key point of contact for OSFI’s Information Technology / Information Management (IM/IT) internal business clients. The BRM leverages available resources and expertise to enable clients to achieve their mandate while adhering to IM/IT’s enterprise vision and guiding principles.

Intent of the process

The immediate need is to staff one indeterminate position in Toronto (English Essential) and one 3-year term position in Ottawa or Montreal (Bilingual Imperative BBB/BBB).

This selection process may be used to establish a pool of partially qualified and/or qualified candidates, which could be used to staff similar positions at the Office of the Superintendent of Financial Institutions.

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
- Graduation with a degree from a recognized university with an acceptable specialization in economics, commerce, business administration, computer science, computer engineering, information technology, or other related area.

Degree equivalency

EXPERIENCE:
- *Significant experience in outbound or inbound IM/IT sales or account management or customer relationship management.
- *Significant experience presenting complex technology solutions and proposals to key stakeholders at all levels of an organization, including senior management.
- *Significant experience writing IM/IT product and/or services proposals.
- Experience in IM/IT service delivery management.
- Experience in project management and project portfolio management in the field of IM/IT initiatives.
- Experience in business analysis and business process re-engineering.

*Significant is defined as depth and breadth or experience normally associated with continuous performance of the duties over a period of 5 years.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

ASSET EDUCATION:
- Masters Degree (MBA, MPA)
- Project Management Professional (PMP)
- Business Relationship Management (BRM)

Degree equivalency

ASSET EXPERIENCE:
- Experience working as change manager role to support “people/organizational change management” in a business transformation project.
- Experience managing IM/IT Service Level Agreements.
- Experience in outbound or inbound IM / IT sales or account management or customer relationship management serving the federal public sector.
- Experience in an industry sales and/or account management methodology (e.g. Target Account Selling, The Sandler System, CustomerCentric, Business Relationship Management (BRM))

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
- Indeterminate Position: English Essential (Toronto)
- 3-Year Term Position: Bilingual Imperative BBB/BBB (Ottawa or Montreal)

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

KNOWLEDGE:
- Knowledge in managing client requirements and facilitating client projects.
- Knowledge of IM/IT portfolio management processes, including business case development and portfolio performance reporting.
- Knowledge of client relationship management (CRM) processes and systems.

COMPETENCIES:
- Impact and Influence
- Conceptual Thinking
- Team Leadership
- Change Leadership
- Service Orientation

ABILITIES:
- Ability to communicate effectively orally.
- Ability to communicate effectively in writing.
- Ability to influence key stakeholders.
- Ability to write compelling IM/IT proposal literature.

The following may be applied / assessed at a later date (may be needed for the job)

ORGANIZATIONAL NEEDS:
- In order to meet the organization’s employment equity objectives in support of a diversified workforce, ‘right fit’ selection for this position may be made from among qualified candidates who self-declare as being Persons with a disability or Aboriginal peoples.

OPERATIONAL REQUIREMENTS:
- Willingness and availability to travel.
- Willingness and availability to work overtime when required.

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

In order for your application to be considered, you must submit a completed questionnaire. You will be required to demonstrate how you meet the education and experience criteria (essential and asset) for the initial screening, in answering online screening questions. It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather, you must clearly demonstrate HOW, WHEN and WHERE the qualification was met through substantiation by examples. Information on your described education and experience provided in the screening questions should be supported by your résumé. Failure to provide the above information in the format required may result in your application being rejected from the process.

A written examination will be administered.

An interview will be administered.

Reference checks may be sought.

Please note that OSFI has offices located in Ottawa, Toronto, Montreal, and Vancouver. If you are screened in, you may be required to travel to one of these locations to complete assessment (exam, interview, etc.).

Candidates invited to an interview will be required to bring proof of their education credentials, in the form of a diploma or official transcript (original documents only).

Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/.

Candidates must meet all of the essential qualifications to be appointed to a position. A candidate may be appointed to a position even though he/she does not meet any or all of the asset qualifications. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.

Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the asset qualifications, operational requirements, and organizational needs may be applied at the time of staffing.

Candidates may be contacted and assessed against these criteria at any time during this process.

Achieving a representative workforce has been identified as an organizational need and may be applied in this appointment process. If this criterion is used, only those who have indicated that they are members of the specified designated group(s) will be considered.

A top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

For this selection process, our intention is to communicate with applicants by e-mail (including sending invitations for written tests and interviews). Applicants who apply to this selection process must include in their application a valid e-mail address and make sure this address is functional at all times and accepts messages from unknown users.

All job applications must be submitted through the Public Service Resourcing System (PSRS). Do not fax or mail hard copy documents as these will not be accepted. To submit an application online, please click on the button "apply now".

If you do not have Internet access in your home or through friends, relatives or neighbours, here are some suggested locations: campus career centers, libraries, community centers, Internet cafés and Services Canada. You may also call 1-800-O-Canada (1-800-622-6232), or TTY 1-800-926-9105, for information on the nearest public Internet access locations.

Persons with a disability preventing them from applying on-line are asked to contact 1-800-645-5605.

Applicants with disabilities: If you require special accommodation at any stage in the selection process, including technical aid to ensure an equitable assessment of your qualifications, please inform us by sending an e-mail to the following address: .

As a Separate Agency, the Office of the Superintendent of Financial Institutions (OSFI) appoints employees in accordance with the Public Service Employment Act (PSEA). OSFI is named in Schedule V of the Financial Administration Act (FAA) and it offers the same pension and benefits plans as the core Federal Public Service. In addition to this, OSFI employees obtain a minimum of 4 weeks of vacation leave per year, earn a competitive salary, and are eligible for an annual performance bonus.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.