Client Assistance and Training Officer

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Intent of the process

A pool of qualified candidates will be established and will be used to staff AS-01 positions with a language requirement of CBC/CBC level, within the Department of Fisheries and Oceans Canada in Fredericton, NB.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
A secondary school diploma

Degree equivalency

EXPERIENCE

Experience in providing service to internal and/or external clients;
Experience in providing service in a call centre or client service centre;
Experience entering and maintaining data in a computerized information system;
Experience in the use of the Microsoft Word, Excel, Outlook and PowerPoint.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

EXPERIENCE
Experience using an integrated financial systems, for example Oracle or SAP;
Experience providing client support for accounting operations
Experience using a tracking system to assign tickets in a customer service environment

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

ABILITIES
Ability to communicate effectively orally;
Ability to communicate effectively in writing;
Ability to prioritize and coordinate requests to be processed.

PERSONAL SUITABILITY
Attention to Detail
Teamwork
Values and Ethics
Client Service Orientation
Dependability

The following may be applied / assessed at a later date (may be needed for the job)

Fisheries and Oceans Canada is committed to achieving a diversified workforce and to meeting our employment equity goals. Selection may be limited to candidates self-identifying as belonging to one of the following Employment Equity groups: Aboriginal peoples, Persons with a Disability, Visible Minorities and Women.

OPERATIONAL REQUIREMENTS
May be required to work overtime (including on weekends).
May be required to work variable hours.

Conditions of employment

Reliability Status security clearance

CONDITIONS OF EMPLOYMENT
Willing and able to work overtime on short notice
Willing and able to work Monday to Friday from 8:00 am to 4:00 pm.
Willing and able to work Monday to Friday from 9:00 am to 5:00 pm

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

PLEASE APPLY ONLINE: Please submit your application online. We request that you DO NOT email, fax or mail in hard copy documents. If you have a disability preventing you from applying online, please contact 902-426- 4698 or toll free at 1-800-645-5605.

Reference checks may be sought.
An interview may be administered.
A written examination may be administered.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Acknowledgment of receipt of applications will not be sent.

Please identify clearly your substantive group and level and your employment status on your resume and/or application form.

An assignment/secondment or an acting appointment is a temporary resourcing option. The approval of your substantive supervisor may/will be required before an offer can be made.

Please ensure that your Personal Record Identifier (PRI) is included in your application.

Candidates will be required to provide proof of their education credentials prior to being appointed to a position.
Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

For this appointment process, our intention is to communicate with candidates by e-mail for screening/assessment purposes (including sending invitations for written tests and interviews). Candidates who apply to this selection process must include, in their application, a valid e-mail address and make sure that this address is functional at all times and accepts messages from unknown users (some e-mail systems block these types of e-mail). If you do not wish to receive your results by e-mail, it is your responsibility to inform us.

In the case of an acting appointment, the Public Service Employment Regulations enables the organization to exclude the appointee from respecting official language proficiency when the department is unable to fill the position with an appointment of a person who meets the language proficiency qualification. Therefore, we would encourage all to apply, in the event the organization is unable to fill the position with an appointment of a person who meets the language proficiency, others may be considered.

Indeterminate employees at the same group and level or equivalent may be considered for deployment. If no deployment is made, applicants from other groups and levels will be considered in the advertised appointment process.

Please note that candidates can be eliminated by the Public Service Resourcing System (PSRS) based on PSRS screening questions.
 
The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.
The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.