Support Technician - Infrastructure - (ANTICIPATORY)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

PLEASE SUBMIT A COVER LETTER. As a candidate, it is your responsibility to clearly demonstrate how you meet each of the Essential and Asset screening criteria (Education and Experience). Please note that it is not only sufficient to state that the qualification is met or to provide a listing of current or past responsibilities. Rather you must provide concrete and convincing examples and dates as to when and how these experiences were gained. PLEASE APPLY THE FOLLOWING APPROACH: use each screening qualification as a heading, and provide a description outlining how that qualification is met. Failure to do so may result in the rejection of your application.

Intent of the process

This is an anticipatory process aiming to create a pool of qualified candidates. This pool may be used to staff positions on a term and/or permanent basis in Edmonton, Alberta. This selection process may be used to staff similar positions with various linguistic requirements and profiles, various security requirements, various Conditions of Employment and/or various tenures.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

A covering letter in 2,500 words (maximum)

Contact information for 2 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
- Successful completion of a two year diploma program at an acceptable post-secondary educational program in computer science, information technology, information management or another speciality relevant to the position

Degree equivalency

Experience:
- Experience in providing clerical or customer services
- Providing user training
- Microcomputer setup

Abilities:
- Ability to communicate orally
- Ability to communicate in writing
- Ability to diagnose and solve day-to-day operational and technical problems.
- Ability to organize and prioritize workload

Personal Suitability:
- Effective interpersonal skills
- Dependable
- Discretion
- Initiative
- Client Service orientation

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

The following may be applied / assessed at a later date (may be needed for the job)

Experience:
- Experience in network administration
- Experience providing MSWindows support
- Experience providing MSOffice support
- Experience administrating Active Directory
- Experience with Incident/Service Management system
- Experience Providing IT related client service

Organizational Needs:
- Indigenous Services Canada is committed to having a skilled and diversified workforce representative of the population we serve. In support of our strategy to achieve our employment equity goals, selection may be limited to candidates self-identifying as belonging to one of the following Employment Equity groups: Women, Aboriginal Persons, Visible Minorities and Persons with Disability.

Operational Requirements:
- Willingness to work overtime
- Possession and maintenance of a valid driver’s licence
- Ability to travel regularly for extended periods (3-5 days)

Conditions of employment

Secret security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

1 Achieving a representative workforce has been identified as an organizational need in the merit criteria, and may be applied in this appointment process.
2. Applicants who are entitled to a priority for appointment are encouraged to indicate this, along with their priority type, in their covering letter, résumé and/or application form.
3. Candidate resumes and cover letters will be assessed, and used as part of the assessment of their ability to communicate in writing.
4. Written tests will be administered, oral interviews conducted, and references contacted.
5. Candidates must meet each essential qualification to be appointed to a position, however, a person may be appointed to a position even though he/she does not meet any or all of the asset qualifications, operational requirements or organizational needs. Meeting these criteria is nonetheless desirable and may be a deciding factor for the staffing of some positions.
6. Candidates will be asked to provide proof of their education credentials and proof of citizenship at the assessment stage of this process. Failure to do so may result in your application not being considered further in the selection process.
7. For this selection process, it is our intention to communicate with candidates VIA E-MAIL and/or GC Jobs Website for screening and assessment purposes; this will include communication of screening results and invitations to written tests and interviews. To that end, candidates must include a valid e-mail address in their application. IT IS THE CANDIDATE'S RESPONSIBILITY TO ENSURE THAT THIS ADDRESS IS FUNCTIONAL AND THAT IT ACCEPTS MESSAGES FROM UNKNOWN USERS (some e-mail systems block these types of e-mail). IT IS ALSO THE CANDIDATE'S RESPONSIBILITY TO ENSURE ACCURATE CONTACT INFORMATION IS PROVIDED AND UPDATED AS REQUIRED.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.