Service Desk Technician

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Employment Equity may be a consideration when appointing a successful candidate. If you identify as a member of one of the employment equity groups and would like to be considered for employment equity appointments, please make sure to indicate that in your application. The employment equity groups are: women, visible minorities, persons with disabilities, aboriginal peoples.

Only applications received through the Government Jobs website will be considered. Applications received via email will not be considered.

Duties

As the go to for IT support you will be tasked with:
- Providing technical support to clients having issues with their computers, software and programs, and mobile devises.
- Updating and maintaining IT infrastructure.
- Life cycling of IT equipment (you could be making someone’s day with a new computer!).

By joining this team you are helping to ensure that Department of National Defence employees, and Canadian Armed Forces Members have the technology and the tools to do their job.

Work environment

Yellowknife is a city like no other. It sits on the north shore of Great Slave Lake, the ninth-largest lake in the world, and the deepest recorded lake in North America. It is a friendly and welcoming community, with the amenities of a large city, in a vast subarctic expanse of rivers, lakes and boreal forest. No matter where you are in the city you are only minutes away from nature, trails, abundant wildlife, forests and lakes.

Today, Yellowknife is home to 20,000 people, including Dene, Métis, and Inuit from across the Northwest Territories, and settlers from around the world. Yellowknife, also known as Somba K’e, was built on Chief Drygeese Territory, traditional land of the Yellowknives Dene.

Employees of the Departments outlined in Schedule I of the Financial Administration Act are entitled to certain allowances in addition to their regular salary, as Yellowknife has been designated an isolated post. Allowances are provided yearly.
- Environmental Allowance: $3959 for those with dependents, $2375 for those without dependents.
- Living Cost Differential Allowance: $6877 for those with dependents, $4127 for those without dependents.
- Fuel and Utilities Differential Allowance: $7275 for those with dependents, $4425 for those without dependents.

Intent of the process

We are looking for an innovative and energetic computer science specialist to support 3 Canadian Division clients in our Yellowknife Detachment on a full time, permanent basis.

Positions to be filled: 1

Information you must provide

Your résumé.

Contact information for 3 references.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Completion of two years of a post-secondary program with a computer science or information management or information technology focus, or focus in an area related to the position being staffed OR a combination of training and experience determined as acceptable by the assessment board.

Degree equivalency

Experience analyzing business or client requirements.
Experience providing IM/IT support to clients in a Windows based work environment.
Willing and able to work in an isolated post.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Communication
Initiative and action orientation
Working effectively with others
Thinking things through
Integrity and respect

Ability to trouble shoot IT equipment and devices issues for clients.

The following may be applied / assessed at a later date (may be needed for the job)

Successful completion of a four year post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed.

Degree equivalency

Experience providing user support and troubleshooting for end-user and mobile devices such as smartphones, or laptops.

Experience in installing, configuring and troubleshooting IT equipment and devices.

Experience working with the Department of National Defence, employment category examples include but are not limited to student employment (FSWEP, COOP), casual employment, current or released regular force members, primary reservists, term employees, previous DND employees, current DND employees.

Conditions of employment

At minimum you will need to meet a Reliability screening, other positions may require a Secret Security clearance.

If you are the successful candidate, you will need to meet the following before starting work, and maintain all conditions throughout your employment:
- Willing and able to work overtime as required, possibly on short notice.
- Willing and able to travel, within and outside the geographic area, possibly with overnight requirements, as needed.
- Willing and able to attend training as required.
- Willing and able to work in an isolated post.
- Successfully complete a Category 1 Medical Exam as outlined by Occupational Health Evaluation Standard defined by the Treasury Board of Canada.
- A valid provincial or territorial driver’s licence without limitations.
- Willing and able to obtain and maintain a DND 404.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

How does this work?

Application – Submit your most up to date resume and answer all the screening questions with as much detail as possible. Think about WHERE you gained the experience, WHEN you gained the experience, and HOW you’ve used those skills.

Interview – Managers want to talk to you! They’ll ask questions about previous work experience and about how you might handle hypothetical situations to make sure you’re the right person for the job. This is also a chance for you to ask questions and make sure we're the right employer for you!

References – Your references may be used to assess previous work experience and some of the competencies noted above.

Practical Test - May be administered to assess various pieces of merit. This could be a test where you walk a client through a problem, or a step by step action plan to address an issue for example.

Mangers reserve the right to assess candidates in the most efficient and effective way, this means that references may be completed before interviews, or interviews before references for example. Managers are able to request additional information from candidates to ensure the best selection is made for the position.

IMPORTANT: We intend to communicate with all candidates via email, please make sure that you give us a valid email address and that your address accepts messages from unknown users. If we don’t get a response from you in the allotted timeframe you may be eliminated from the process.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.