Conflict Management Practitioner

Update: Changes made regarding partnering organizations as well as the occupational group and level.

We will no longer be staffing AS-05 positions from this process.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Health Canada is partnering with several federal organizations to hire Conflict Manager Practitioners. The partnering organizations as well as the occupational group and level for each is as follows:

Health Canada (PE-04)
Agriculture and Agri-Food Canada (PE-04)
Department of Justice Canada (PE-04)
Crown-Indigenous Relations and Northern Affairs Canada (PE-04)
Canada Revenue Agency (HR-CRA-05)
Innovation, Science and Economic Development Canada (PE-04)
Public Services and Procurement Canada (PE-04)
Public Safety Canada (PE-04)
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***VERY IMPORTANT NOTE: It is the responsibility of the candidate to clearly outline that they meet each of the screening criteria (i.e. Education and Experience Qualifications, both Essential and Assets) by responding to the screening questions in the online application. Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities, rather the candidate must provide concrete examples that illustrate how they meet the requirement. Lack of examples and details may result in your application being rejected as the Assessment Board will have insufficient information to determine whether or not you meet the qualifications.

Intent of the process

The initial intent of this process is to staff multiple positions within the following departments: Health Canada, Agriculture and Agri-Food Canada, the Department of Justice Canada, Crown-Indigenous Relations and Northern Affairs Canada, Canada Revenue Agency, Innovation, Science and Economic Development Canada, Public Services and Procurement Canada and Public Safety Canada.

Although the immediate intent of this Job Opportunity Advertisement is to staff indeterminately, applicants should be aware that a pool of qualified candidates (fully assessed or partially assessed) may be established and may be used to staff similar positions at the group and level identified for each department mentioned above with various tenures (acting appointments, assignment, deployment, indeterminate, specified period, secondment), security requirements and conditions of employment.

Positions to be filled: 5

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:

Graduation with a degree from a recognized post-secondary institution with acceptable specialization in human resources management, labour or industrial relations, psychology, public or business administration, organizational development, education sciences, social sciences, sociology, or in any other field relevant to the work to be performed.
One hundred and twenty (120) hours of acceptable training in informal conflict management studies from a recognized alternative dispute resolution training institution (Documented proof must be provided).

*** Please see additional notes regarding education in the “Other Information” section below.

Degree equivalency

Experience:

**Experience in providing workplace Alternate Dispute Resolution (ADR) services as a third party neutral, including mediation, facilitation and conflict coaching;
Experience in convening ADR interventions. Convening means the pre-meeting assessment process with clients to determine ADR appropriateness;
Experience in the delivery of training and awareness sessions;

**Experience means for a period of 1 year and refers to the breadth and depth and is defined as a combination of time spent doing the activity, as well as type (range, scope, and complexity) of work handled related to the experience criteria. Clear and specific examples should be provided by candidates in their application and demonstrate evidence of accountabilities and deliverables.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Asset Education:

Mediation training from a recognized alternative dispute resolution training institution (Documented proof must be provided).

Degree equivalency

Asset Occupational Certification:

Certification in coaching recognized by the International Coach Federation (ICF)
Qualified Mediator (Q. Med) designation or higher

Asset Experience:

Experience in ADR group intervention processes;
Experience in the development of training and awareness sessions.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

Knowledge:

Knowledge of the informal conflict resolution processes and formal recourse mechanisms;
Knowledge of the principles and approaches of interest-based dispute resolution;
Knowledge of Federal Government legislation and policies relevant to conflict resolution, human rights, harassment, and grievance matters.

Abilities:

Ability to mediate and facilitate the resolution of workplace dispute issues;
Ability to deliver presentations and training sessions;
Ability to diffuse an emotionally charged situation;
Ability to communicate verbally at a high level of competence;
Ability to compose and edit sensitive written information;
Ability to work under pressure with multiple priorities.

Personal Suitability:

Discretion
Interpersonal skills
Judgement
Client oriented
Respectful of diversity

The following may be applied / assessed at a later date (may be needed for the job)

Operational Requirements:

Willingness and ability to work overtime
Willingness and ability to travel

Conditions of employment

Reliability Status security clearance

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

NOTES REGARDING EDUCATION:
1. Indeterminate incumbents of PE positions and of positions in the Office of the Superintendent of Financial Institutions and in Indian Oil and Gas Canada that are equivalent to PE positions on October 1, 1999, who do not possess the education level prescribed above, are deemed to meet the minimum education standard based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing PE positions and positions in the Office of the Superintendent of Financial Institutions and Indian Oil and Gas Canada that are equivalent to PE positions. This note also applies to persons appointed or deployed, for an indeterminate period, to PE positions after that date as the result of staffing transactions started before October 1, 1999. The positions in the Office of the Superintendent of Financial Institutions and in Indian Oil and Gas Canada that are equivalent to PE positions are those that meet the Treasury Board definition for the PE occupational group.
2. An acceptable combination of education, training and/or experience, that is comparable with a degree from a recognized post-secondary institution with specialization relevant to the work to be performed, may serve as an alternative to meet the minimum education standard stated above. Whenever the minimum education standard is met through this alternative, it is met only for the position being staffed, and candidates must be re-assessed for future appointments where the manager has decided to allow the use of this alternative.

Reference checks may be sought.

An interview may be administered.

A test may be administered.

Persons are entitled to participate in the appointment process in the official language of their choice.

You must be prepared to provide proof of education and citizenship. You will be advised to provide the documents later in the process. If you were educated outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards. This will enable you to provide proof of Canadian equivalency when applying for a job in the public service. The Canadian Information Centre for International Credentials (CICIC) assists persons who wish to obtain an assessment of their educational, professional, and occupational credentials by referring them to the appropriate organizations The CICIC can be contacted at www.cicic.ca.

Candidates must meet the essential qualifications to be appointed to a position.

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Acknowledgement of receipt of applications will not be sent; we will contact candidates when the screening process is completed.

If you are currently working in the federal public service, please identify clearly your substantive group and level and your employment status on your resume and/or application form.

Please ensure that your Personal Record Identifier (PRI) is included in your application if you have one.

Please note candidates from outside the public service must pay their travel expenses (including travel expenses for evaluation) related to this staffing process. Candidates will be required to pay for all travel and relocation expenses related to this process.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.