Administrative Assistant

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Do the following statements accurately represent your interests, skills, and abilities?

- I am proficient in Microsoft Word and Excel
- I thrive in a team environment
- I am able to juggle multiple priorities
- I am able to use good judgment
- I enjoy data entry

If these statements describe you, we encourage you to consider a career as a Public Service Employee with the RCMP.

PLEASE NOTE, WE WILL ONLY ACCEPT ON-LINE APPLICATIONS RECEIVED VIA THE Canada.ca SITE. Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

If you do not fully complete the screening questions as instructed, you may be screened out. It is not acceptable to put "see resume" in the space provided to answer the questions. You must clearly demonstrate in writing how you meet the essential education, and experience requirements. Provide examples and describe the work/duties you have performed. Failure to do so may result in your application not being considered further during the screening process.

You must provide proof of your Canadian Citizenship. The original of one of the following documents must be provided for verification:
• Provincial or territorial birth certificate
• Naturalization certificates (issued prior to Jan. 1, 1947)
• Registration of Birth Abroad certificates (issued between Jan. 1, 1947 and Feb. 14, 1977)
• Certificates of Retention
• Citizenship

Proof of your education will be requested and must be provided during the selection process, in order to verify that candidates meet the education requirement. Candidates who are unable to provide proof that they meet this essential qualification as requested may be eliminated from the process. Education obtained outside of Canada must be evaluated. Please contact the International Credential Evaluation Services as soon as possible to initiate the evaluation process http://www.cicic.ca/.

If the name identified on the above documents is different than your current legal name, please also provide proof of name change.

Duties

There are a variety of opportunities at the CR-04 level. Some examples include:

Human Resources Management Information System (HRMIS) Clerk – Reviews, maintains and updates data, identifies and addresses gaps, inconsistencies and missing information into Human Resources Management Information System. Provides advice, explanation and interpretation to clients in RCMP for the province of British Columbia in matters related to the completion of transfers and other transactions.

Public Service Staffing Clerk – Reviews and processes staffing actions such as acting appointments and casual contracts related to the Public Service. Provides client support to clients via email, over the phone, and in person.

Heath Services Admin Support – Employees in these positions work directly with doctors and nurses, providing service to RCMP Regular Members. By joining our team, you will be able to provide information to assist the health needs of our clients.

Finance Administrative Clerk - Provides general administrative support for employees and management and is the contact for arranging training, travel, meetings, fleet vehicles and building access. Provides procurement and financial support such as ordering office supplies, generating JV’s and billing, and creating reports in SAP.

Recruiting Clerk: Provides general administrative support for employees and management within the Recruiting unit. May assist regular members in administering exams when required and may travel within metro Vancouver to attend recruiting events such as college and community career fairs. Provides general client services such as answering inquiries over the phone, email and in person.

Civil Litigation Analysis Unit (CLAU) Clerk – Responsible for data entry into the Incident Claims Database (W5), providing information management support services to CLAU, maintaining various excel spreadsheets, retrieving documents from Police Records Information Management Environment Database (PRIME) and requesting disclosure from various RCMP clients. Provides client support to our external and internal clients via email and over the phone.

PRU Support Clerk: Provides general administrative support for employees and management within the Professional Responsibility unit (PRU). Provides assistance to Harassment team within PRU creating, maintaining electronic/hardcopy files, reviewing/inputting data in to the ACMT database, MS Excel spreadsheet, proof reading documents, coordinating and scheduling/arranging meetings. Provides external and internal client support via email, over the phone and in person.

Work environment

As an employer of choice for over 26,000 men and women, the RCMP promises a career like no other. With over 130 years of tradition and service, the RCMP is Canada’s national police service. Proud of our traditions and confident in meeting future challenges, we commit to preserve the peace, uphold the law and provide quality service in partnership with our communities.

Reasons to join the RCMP E Division Human Resources Branch:
- Prestige and pride to work for a world-renowned organization and to contribute concretely to the success of police operations
- Regular working hours (37.5 hrs/week) and the possibility of flexible work hours and Earned Days Off (EDO’s).
- Competitive salaries
- Pension plan and medical/dental benefits including paid sick leave and paid family leave
- Continuous learning and career advancement opportunities
- Access to job offers throughout the entire Public Service
- Free access to a gymnasium and work-out facilities
- A Workplace Health and Well-Being Program that promotes and encourages healthy habits.

Please note: There is very limited parking available on site. RCMP E Division Headquarters is located within proximity of skytrain and transit services.

Intent of the process

Anticipatory:
A qualified group of candidates may be identified and may be used to staff future vacancies (including similar positions, on a term, indeterminate, or acting basis, at full or part time hours) located at the RCMP E Division Headquarters 14200 Green Timbers Way, Surrey BC. Once established, the qualified pool will be valid for a period of one year and may be extended.

Should a CM be found qualified and selected for appointment, the appointment will not result in a change of status to another category for the member.

Please clearly identify the type and length of employment you are willing to accept. Be advised that accepting a term position will not preclude you from being offered an indeterminate position at a later date.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

ESSENTIAL QUALIFICATIONS
Education:
A secondary school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

Experience:
Recent* experience using a variety of software (such as WordPerfect, Word, Excel, e-Mail, Internet browsers).

Experience using a database system

Experience in providing administrative or clerical support services, such as managing agendas, scheduling and organizing meetings/teleconferences, preparing and collating meeting file folders and background materials, procuring office equipment and supplies, maintaining a filing system, coordinating travel and/or logistics, monitoring/escalating/resolving problems when required, supporting clients, providing information, data entry, scanning, etc.

*Recent means experience obtained within approximately the last 2 years.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

Knowledge:
Knowledge of office practices and procedures

Abilities:
Ability to communicate effectively orally
Ability to communicate effectively in writing
Ability to plan, organize and prioritize workload
Ability to manage challenging enquiries either in person, via correspondence, or over the phone

Personal Suitability:
Effective Interpersonal Relationships
Initiative
Attention to Detail
Client Service Orientation
Judgment
Dependability
Integrity and Respect

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS
Education:
1. Recent* graduation with a Certificate or Diploma from a community college or private business school with a study focus such as Administrative Professional, Business Administration, Office Administrator or Legal Assistant.

Degree equivalency

Experience:
2. Recent* experience providing administrative support in an office environment, such as managing agendas, scheduling and organizing meetings/teleconferences, preparing and collating meeting file folders and background materials, procuring office equipment and supplies, maintaining a filing system, coordinating travel and/or logistics.

3. Recent* experience providing clerical support in an office environment, such as monitoring/escalating/resolving problems when required, supporting clients, providing information, data entry, scanning.

4. Recent* experience providing administrative or clerical support within a Human Resources Department.

5. Recent* experience working with PeopleSoft (HRMIS) or similar HR systems in the performance of duties.

6. Significant** experience using a variety of software (such as Word, Excel, e-Mail, Internet browsers) in an office environment.

7. Significant** experience proofreading documents.

8. Significant** experience working with databases such as: MS ACCESS, PRIME, NARMS, ACMT, W5, CPIC, JUSTIN, PROS.

9. Experience in providing budget or financial support services such as accounts payable, accounts receivable, financial accounting.

10. Recent* experience in providing information management services such as indexing, cross-referencing, filing, retrieving, archiving or destroying data.

11. Experience using a financial management system such as SAP or TEAM.

12. Recent* experience working as an Administrative Assistant, Executive Assistant, Office Manager or similar position.

13. Experience interpreting guidelines or policies.

*Recent means experience obtained over approximately the last 2 years.
**Significant means the experience is obtained on a regular basis usually daily or weekly for a period of approximately 6 months or more.

OPERATIONAL REQUIREMENTS
Some positions being staffed require travel and/or work off-site.
Some positions being staffed require the possession of a driver’s license or personal mobility to a degree normally associated with the possession of a driver’s license.
Some positions being staffed require overtime.

Conditions of employment

CONDITIONS OF EMPLOYMENT
Various levels of RCMP security clearance/reliability: Enhanced Reliability Status, Secret and Top Secret Security Clearance.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

You must meet all essential qualifications in order to be appointed to the position. Other qualifications may be a deciding factor in choosing the person to be appointed. Some essential and other qualifications will be assessed through your application. It is your responsibility to provide appropriate examples that illustrate how you meet each qualification. Failing to do so could result in your application being rejected.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application

NOTE: Successful candidates will require a valid RCMP security clearance prior to appointment and throughout the tenure of their employment. The process to obtain RCMP security clearance involves a security/reliability interview and a field investigation regarding matters of criminal activity which includes reference checks, verification of credit/financial status, education, employment, etc. As such, the process may take several weeks or months to complete.

To be granted RCMP security clearance and to maintain the ethical standards of the RCMP, candidates must not be, or have been, involved in certain criminal activities, have been dishonourably discharged, have pending personal bankruptcies, etc. For additional information and a complete list of activities, please visit http://www.rcmp-grc.gc.ca/en/qualifications-and-requirements and read the section titled ''To apply as a police officer, you must not have:" as well as the applicable considerations. The security requirements are the same for all employees of the RCMP.

Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the asset qualifications, operational requirements, and organizational needs may be applied at the time of staffing. Candidates may be contacted and assessed against these criteria at any time during this process.

Interested persons must meet the essential qualifications to be appointed to the position, in a manner determined by the Selection Board. A person may be appointed to the position even though he/she does not meet any or all of the asset qualifications, operational requirements or organizational needs. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.

Once established, the qualified pool will be valid for a period of 12 months and may be extended.

Please note that candidates (including persons employed in the Public Service) will not be considered to be in travel status or on government business and travel costs will not be reimbursed. Consequently, candidates will be responsible for travel costs.

Random selection may be used to identify which applicants will be assessed or appointed in this appointment process.

Top-down selection may apply.

A written exam may be administered.

A situational exercise may be administered.

An interview may be administered.

References will be sought. Candidates will be expected to provide supervisory references covering the most recent 2 years of employment.

If a qualified candidate has been selected and appointed on an indeterminate basis from the established pool they will be removed from the pool. If a candidate is selected for a specified period (including term, acting, or assignment/secondment) appointment, they will remain in the pool for future offers.

Any information provided by a candidate through their application or assessment that is deemed to be incorrect or fraudulent will be eliminated from further consideration.

Experience qualifications will be assessed upon application. Further confirmation or assessment may be conducted through reference checks.
All communication relating to this process, including e-mail correspondence may be used in the assessment of qualifications

PLEASE NOTE: Where an e-mail address is provided, the Selection Board may choose to communicate with candidates by e-mail to provide/request information and to invite candidates to attend any portion of the assessment. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

Acknowledgment of receipt of applications will not be sent. We will contact candidates when the screening process is completed.

Candidates must meet the conditions of employment and continue to meet these same conditions during their employment.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.