Support Analyst, Infrastructure / Operations

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Intent of the process

Are you passionate about information technology? Are you looking for a challenging and rewarding career? Canada Economic Development for Quebec Regions needs you!

As a talented employee, join us. We provide a dynamic and motivating environment that presents opportunities for leadership, growth and skill development where employees love their work, have opportunity to develop, work directly with multiple levels of management, and gain knowledge and experience in the field of technology.

If you dream of joining a dynamic team and you match the profile, send us your resume now!

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

Two years of an acceptable post-secondary program in computer science, information technology
OR
An acceptable combination of education, training and / or experience related to IT position

Degree equivalency

EXPERIENCES

Significant experience* in the maintenance of Windows infrastructure such as Microsoft Active Directory.

Recent experience ** in installation, configuration and management of software, personal computers and peripherals in a Windows 10 environment.

Recent experience ** to provide advice and guidance related to the use of IT.

* "Significant experience" means an experience lasting for a period of at least 12 months

** "Recent experience" refers to experience gained in the last 2 years.

CAPABILITIES AND SKILLS

Ability to work under pressure and set priorities and deadlines

Ability to communicate in writing

Ability to communicate orally

Customer Service Orientation

Innovation

Team spirit

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

QUALIFICATIONS CONSTITUTING AN ASSET

-Experience in the administration of applications and IT assets in a SCCM environment.

- Experience in the administration the Microsoft Exchange or Exchange Online email system.

- Experience in providing support services to users, particularly at the Microsoft Office Suite products and the Outlook e-mail system.

-Experience in project management to lead IT infrastructure projects.

-Experience management of group policies adapted to Windows operating systems.

-Experience providing support for mobile devices, including installation, configuration and support applications on different operating systems such as Android or iOS.

- Experience contributing to projects related to Infrastructure as a service solutions (IaaS) or enterprise-level software-service solutions (SaaS).

-Experience writing technical documents for IT systems and services, such as design and data flow diagrams, procedures, use cases, user needs, or detailed implementation documents.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

The following may be applied / assessed at a later date (may be needed for the job)

Selection may be limited to members of the following Employment Equity groups: Aboriginal persons, persons with disabilities, visible minorities, women

Information on employment equity

OPERATIONAL REQUIREMENTS

Willingness and ability to do overtime on short notice and weekend

Availability to travel

Conditions of employment

Secret security clearance - The selected candidates must satisfy the conditions of employment at the time of appointment and for the duration of their employment.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.