Front Desk Supervisor

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Duties

• Plans, organizes and coordinates the delivery of client services and administrative support services for the front desk at the Canada Coast Guard College.
• Supervising training and assisting the front desk staff in everyday activities and all the front desk operations
• Deliver excellent customer service, at all times, ensuring guests’ comfort and safety
• Deal with all enquires in a professional and courteous manner, in person, on the telephone or via e-mail
• Monitor and oversee maintenance issues relevant to your area and liaise with third-party contractors as required.
• Processes transactions related to purchasing, accommodations, procurement, materiel management, contracting and other service requirements with regards to hotel management
• Provides information to management and employees on administrative, human
resources, guidelines and practices.
• Provides technical/administrative expertise on administrative service related matters.
• Assesses, coordinates and provides issues and problem resolution services.
• Manages human and financial resources.
• Maintains spreadsheets and prepares reports on a range of hotel, housekeeping and maintenance

Intent of the process

A pool of qualified candidates will be created and may be used to staff similar positions, on a temporary or permanent basis, within the Canadian Coast Guard College in Sydney, NS.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION
A secondary school diploma or acceptable combination of education, training and/or experience

Degree equivalency

EXPERIENCE
Significant* experience in the management and the provision of accommodations or hotel services.

*Significant is associated with 2 years of experience

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

EDUCATION
Post-secondary education in hospitality management.

Degree equivalency

EXPERIENCE
Experience in the management of human and financial resources

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

ABILITIES
Ability to plan, organize and coordinate delivery of various hotel services such as accommodation, client services and space inventory
Ability to communicate effectively orally.
Ability to communicate effectively in writing.
Ability to analyze situations and make recommendations
Ability to manage human, financial and material resources

PERSONAL SUITABILITY
Initiative
Effective interpersonal relationship
Judgment
Leadership

The following may be applied / assessed at a later date (may be needed for the job)

KNOWLEDGE
Knowledge of the programs, operation and activities of the Canadian Coast Guard College
Knowledge of booking and scheduling tools such as Hotel software.

OPERATIONAL REQUIREMENTS
Willigness and ability to work overtime on occasion.
Willigness and ability to travel occasionally.

Conditions of employment

Reliability Status security clearance

Wearing of uniform

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

PLEASE APPLY ONLINE: Please submit your application online. We request that you DO NOT email, fax or mail in hard copy documents. If you have a disability preventing you from applying on-line, please contact (902) 426-4698 or the toll free number at 1-800-645-5605.

A written exam may be administered.
An interview may be administered.
Reference checks may be conducted.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Candidates invited to an interview will be required to bring proof of their education credentials, in the form of a diploma or official transcript. Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Centre for International Credentials for further information at http://www.cicic.ca/

Candidates must meet all of the essential qualifications to be appointed to a position. A candidate may be appointed to a position even though he/she does not meet any or all of the asset qualifications or operational requirements. However, meeting these criteria is

Please note that the information provided may be considered in the assessment of any of the essential or asset qualifications, including the ability to communicate effectively in writing.

For this appointment process, our intention is to communicate with candidates by e-mail for screening/assessment purposes (including sending invitations for written tests and interviews). Candidates who apply to this selection process must include, in their application, a valid e-mail address and make sure that this address is functional at all times and accepts messages from unknown users (some e-mail systems block these types of e-mail). If you do not wish to receive your results by e-mail, it is your responsibility to inform us.

Please note that candidates can be eliminated by the Public Service Resourcing System (PSRS) based on PSRS screening questions.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.