Operational Telecommunications Centre, Supervisor

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

****NOTE: It is your responsibility as a candidate to submit a COVER LETTER, which clearly outlines how you meet each of the screening qualifications (i.e. education, essential experience and asset qualifications) as well as a resumé which is linked to the information provided in your cover letter.

** Please note that it is not sufficient to only state that the qualification is met or to provide a listing of current or past responsibilities.

**** You must provide CONCRETE EXAMPLES, which illustrate how you meet each qualification.

***For example, the best approach is to use each screening qualification as a heading, and provide a description outlining how that qualification is met. Failure to clearly demonstrate how you meet the screening criteria (education, essential experience and asset qualification) may result in the REJECTION OF YOUR APPLICATION.

****Candidates who are missing information or submit incomplete information could be screened out.

For this selection process, our intention is to communicate with applicants by e-mail for screening/assessment purposes (including issuing screening results, and sending invitations for written tests and interviews). Applicants who apply to this selection process must include in their application a valid e-mail address and make sure that this address is functional at all times and accepts messages from unknown users

All job applications must be submitted through the www.jobs.gc.ca system.

Testing/interviews will be conducted at locations of the employer's choice and may require candidates to travel to the test/interview location Fredericton, NB

Please note that candidates (including persons employed in the Public Service) will not be considered to be in travel status or on government business and travel costs will not be reimbursed. Consequently, candidates will be responsible for travel costs.

Intent of the process

The immediate need is to staff one position on an indeterminate basis with a linguistic profile of BBC/BBC.

A pool of qualified candidates may be established to staff similar temporary and/or permanent positions.

Should a CM be found qualified and selected for appointment, the appointment will not result in a change of status to another category for the member.

Positions to be filled: 1

Information you must provide

Your résumé.

A covering letter in 5,000 words (maximum)

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education
A secondary school diploma or employer- approved alternative. Employer approved alternatives consists of a satisfactory score on the PSC test approved as an alternative; or an acceptable combination of education, training and/or experience.

AND

Successful completion of a Telecommunications Operator Training Program recognized by the Royal Canadian Mounted Police (RCMP).

Degree equivalency

Experience
• Experience in providing service to clients by telephone or in person or in writing
• Experience in using various digital communication technologies, for example; police communication systems, dispatch systems, etc.
• Experience in providing administrative services.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Experience
• Experience applying administrative and operational policies, procedures or directives
• Experience in managing the operation or administration of the Operational Communications Centre (OCC)
• Experience in supervising and training employees

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBC/BBC)

Information on language requirements

Official Language Proficiency

Degree equivalency

Knowledge
• Knowledge of applicable legislation and RCMP policies, procedures and strategic priorities
• Knowledge of occupational health and safety practices

Competencies:
1. Developing others
2. Flexibility
3. Planning and Organizing
4. Problem Solving
5. Conscientiousness and reliability
6. Meeting Clients Needs
7. Communication
8. Team Leadership

Ability to:
1. Write (to compose handwritten or typed text to communicate information and ideas.)
2. Think (to solve problems, make decisions, think critically, plan, remember details and find information.)
3. Communicate orally (to exchange thoughts and information with other people by speaking, listening and using non-verbal cues, such as body language.)
4. Work under pressure (to deal with constraints outside of your control.)
5. Work well with others (to interact well with other people (one or more).

The following may be applied / assessed at a later date (may be needed for the job)

Knowledge
• Knowledge of human resources
• Knowledge of conflict management practices
• Knowledge of records and information management

Some positions may require:
• Ability and willingness to work overtime as required
• Ability and willingness to travel, as required

Conditions of employment

Reliability Status security clearance - of the RCMP

Conditions of Employment
Requirements that a person must meet or comply with for as long as they occupy the position.

Others
• Ability and willingness to work shift work (24 hours a day, 7 days a week and 365 days a year)
• Ability and willingness to travel and testify in court of law.
• Ability and willingness to travel for mandatory operational training.
• Ability and willingness to work on short notice and overtime to meet operational needs
• Ability and willingness to be exposed to emotionally charged clients and incidents which may be traumatic, violent and disturbing
• Ability and willingness to meet and maintain the medical profile standards established for the position.
• Ability and willingness to meet and maintain any additional medical requirements for isolated posts, in accordance with Treasury Board policy and definitions of locations.
• Ability and willingness to work in a confined or restrictive workspace, wear a headset, and exposure to multiple computer screens, and noise disturbances for extended periods of time.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.