Detachment Services Clerk

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

PLEASE NOTE, WE WILL ONLY ACCEPT ON-LINE APPLICATIONS RECEIVED VIA THE Canada.ca SITE.
To submit an application on-line, please select the button "Apply Online" below. Persons with disabilities preventing them from applying on-line are asked to contact 1-800-645-5605.

Original proof of your education will be requested and must be provided during the selection process, in order to verify that candidates meet the education requirement. Candidates who are unable to provide proof that they meet this essential qualification as requested may be eliminated from the process. Also note, if the name on your education credentials does not match the name on your current photo identification, you will need to provide proof of your name change.

Education obtained outside of Canada must be evaluated. Please contact the International Credential Evaluation Services as soon as possible to initiate the evaluation process http://www.cicic.ca/

Proof of your Canadian Citizenship will be requested and must be provided during the selection process. The original of one of the following documents must be provided for verification:
• Birth certificate
• Valid Canadian Passport
• Citizenship Card
• Certificates of Retention
• Citizenship Certificate
• Naturalization Certificates (issued prior to 01-01-1947
• Registration of Birth Abroad Certificates (issued between 01-01-1947 and 02-14-1977)
If the name identified on the above documents is different than your current legal name, please also provide proof of name change.

Please answer each of the screening questions fully. It is not sufficient to simply indicate "see resume". Failure to fully demonstrate how you meet each of the screening qualifications in your answers to the screening questions may result in your application being eliminated.

Work environment

This position is located in a law enforcement environment which includes regular contact with uniformed and armed police officers.

Intent of the process

The immediate need is to staff one permanent full time position and one permanent part time position.

A qualified group of candidates may be identified and may be used to staff future vacancies (including similar positions, on a temporary or permanent basis, on a casual basis, at full or part time hours) within RCMP's Lower Mainland District (LMD)

Once established, the qualified pool will be valid for a period of one year and may be extended.

Should a CM be found qualified and selected for appointment, the appointment will not result in a change of status to another category for the member.

Positions to be filled: 2

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION:
Successful completion of two years of secondary school or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE:
Recent and significant experience* in providing administrative support services in a policing environment.
Experience in using word processing software such as Microsoft Word.
Experience in using PRIME (Police Records Information Management Environment) in a Records, Court Liaison, or Front Counter capacity.
Experience responding to front counter and/or telephone enquiries from the general public in a policing environment (e.g. criminal records checks, complaints, request for information, etc).

*“Recent and significant experience” means depth and breadth of experience normally associated with the performance of duties over a period of approximately 12 months within approximately the last 24 months.

The following will be applied / assessed at a later date (essential for the job)

English essential

Information on language requirements

KNOWLEDGE:
Knowledge of information management practices and procedures.
Knowledge of practices and procedures related to security of information.
Knowledge of PRIME (Police Records Information Management Environment)

ABILITIES & SKILLS:
Ability to plan and organize workload.
Ability to communicate effectively orally.
Ability to communicate effectively in writing.
Ability to use reasoning skills to solve problems.
Ability to diffuse difficult & hostile situations.

PERSONAL SUITABILITY:
Effective interpersonal skills
Dependability
Thoroughness
Initiative
Integrity

The following may be applied / assessed at a later date (may be needed for the job)

ASSET QUALIFICATIONS

Experience in the processing of Traffic tickets and using TSMIT, CPIC, JUSTIN in a maintenance capacity

Experience in liaising with Crown Counsel & Provincial Court Clerks in order to maintain police file accuracy to reflect court decisions.

Experience in interpreting and understanding CPIC both in a maintenance and query function in order to ensure proper conditions are enforceable to members on patrol and to interpret CPIC entries to complete thorough and accurate Police Information Checks for the general public.

Experience in the transcription of statements

Experience using electronic fingerprinting systems (LiveScan) or manual ink & roll fingerprinting processes

Conditions of employment

Enhanced Reliability Status

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

The successful applicant will have to obtain, as a minimum, an Enhanced Reliability Status. In some cases/positions, a Top Secret Security Clearance may also be required. The process also requires a Security/Reliability Interview, a field investigation in matters of Criminal Activities, credit/finances, education, employment, references, etc.

You MUST clearly demonstrate in writing how you meet the Essential Education, and Experience requirements. Provide examples and describe the work/duties you have performed. Failure to do so may result in your application not being considered further during the screening process.

If you do not fully complete the screening questions as instructed, you may be screened out. It is not acceptable to put “see resume” in the space provided to answer the questions.

Your resume must accurately reflect your employment history and support your qualifications.

Any or all of the asset qualifications may be used for the screening of applications. If you meet these criteria, please clearly demonstrate how you meet them in writing. Provide examples and describe the work/duties you have performed. Failure to do so may result in your application not being considered further during the screening process.

Depending on the requirements of the position(s) being staffed from this process, for current or future vacancies, any or all of the asset qualifications and organizational needs may be applied at the time of staffing. Candidates may be contacted and assessed against these criteria at any time during this process.

Interested persons must meet the essential qualifications to be appointed to the position, in a manner determined by the Selection Board. A person may be appointed to the position even though he/she does not meet any or all of the asset qualifications or organizational needs. However, meeting these criteria is desirable and may be a deciding factor in choosing the person to be appointed.

Practical and/or standardized tests may be administered for screening and/or assessment purposes.

Random selection may be used to identify which applicants will be assessed or appointed in this appointment process.

Top-down selection may apply.

Candidates from outside the public service will be responsible for all travel costs associated with this selection process.

All communication relating to this process, including e-mail correspondence
may be used in the assessment of qualifications.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

PLEASE NOTE: Where an e mail address is provided, the Selection Board may choose to communicate with candidates by e mail to provide/request information and to invite candidates to attend any portion of the assessment. It is the responsibility of the candidate to ensure accurate contact information is provided and updated as required.

Acknowledgment of receipt of applications will not be sent; we will only contact those who are being considered further.

The Public Service of Canada is committed to building a skilled, diverse workforce reflective of Canadian society. As a result, it promotes employment equity and encourages candidates to indicate voluntarily on their application if they are a woman, an Aboriginal person, a person with a disability or a member of a visible minority group.

The Public Service of Canada is also committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the Public Service Commission or the departmental official in a timely fashion of the accommodation measures which must be taken to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.