Senior Program Advisor

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Employment and Social Development Canada (ESDC), including the Labour Program and Service Canada is building a stronger and more inclusive Canada, to support Canadians in helping them live productive and rewarding lives and improving Canadians' quality of life. The Transformation and Integrated Service Management Branch (TISMB) is responsible for transforming how ESDC delivers its services to Canadians. It was established in 2016 to enable the Department to align with the Government of Canada's priority of delivering citizen-focused services and to achieve the outcomes of the ESDC Service Strategy. We enable the Department to improve service delivery in a way that responds to needs of clients while providing employees with modern tools. TISMB oversees the transformation of departmental services to Canadians, leads key transformation initiatives, and enhances opportunities for service management integration through standardized approaches, strategies, and processes. We also deliver statutory benefits and ensure continued operations and support to those programs throughout the modernization.

No cover letter is required; candidates must ANSWER THE SCREENING QUESTIONS, by clearly demonstrating they meet essential qualifications relative to education and experience and asset qualifications, if applicable. Please note that it is not sufficient to only state that the requirement is met or to provide a listing of current responsibilities, rather the candidate must provide concrete examples that illustrate how they meet the requirement. Lack of EXAMPLES and DETAILS may result in your application being rejected as the Assessment Board will have insufficient information to determine whether or not you meet the qualifications.

Please clearly identify in your application the stream(s) for which you are applying.

The hiring organization will accept applications online only. All job applications must therefore be submitted through the Public Service Resourcing System. To submit an application online, please select the button “Apply Online” below.

THE ABILITY TO COMMUNICATE EFFECTIVELY IN WRITING will be assessed through screening questions.

Persons requiring accommodation to address challenges that affect their ability to apply online are asked to communicate with the email address mentioned on this poster, before the closing date.

Work environment

Service Canada is the face of Government for many Canadians… providing services to Canadians when they need them the most. In alignment with the Government of Canada Service Strategy, Employment and Social Development Canada (ESDC) is transforming the way we deliver services to Canadians. For ESDC, Service Transformation is a multi-year journey supported by various projects, initiatives and activities that will take us from our current state to where we are able to achieve our goals.

As a whole, the team is dedicated to project goals and timelines and the success of the project. We work on high profile projects which requires individuals who enjoy working in a fast-pace and constantly changing environment. Team members work closely and collaboratively together and are always ready to support each other. We value and leverage the input, skills, and experience of all. We take great pride in our work as it impacts Canadians.

If leading the way toward making a big difference in ways that ESDC’s services are delivered to Canadians is inspiring you, then join TISMB in ESDC. Be the change you want to see.

Intent of the process

The purpose of this process is to staff positions within the Transformation and Integrated Service Management Branch. A pool of qualified or partially qualified candidates may be established and could also be used to staff similar positions of various tenures within Employment and Social Development Canada.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

A secondary school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

EXPERIENCE FOR BOTH STREAMS

EX1: Experience providing advice and recommendations to senior management on service offerings, procedures, program or service delivery.

EX2: Experience coordinating programs, projects or services within and across business lines.

EX3: Experience building and maintaining successful partnerships with stakeholders*.

*Definition of Stakeholders: an individual, group or organization who collaborates on or have an interest in the success of the project, and can be within or outside the organization that is sponsoring the project.
 

EXPERIENCE FOR STREAM 1 - BUSINESS ANALYST

EX1: Experience performing at least three of the following activities:

• planning and executing activities (e.g. determining scope of work, planning activities and providing decisions on deliverables);
• creating, mapping and evaluating processes;
• analyzing requirements, developing strategies and resolving complex issues;
• assessing proposed solutions against the business needs, anticipate outcomes and requirements;
• presenting results and recommendations to clients;
• monitoring and tracking the implementation of business processes.
 

EXPERIENCE FOR STREAM 2 - PROCUREMENT

EX1: Experience performing at least two of the following activities:

• developing procurement strategies and plans;
• coordinating contractual documentation (i.e. statement of work, task authorization, procurement plans, etc);
• developing and assessing criteria or bid evaluation;
• presenting contractual results, solutions or recommendations to clients;
• monitoring and tracking contractual timesheets, burn rates or invoices.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

OCCUPATIONAL CERTIFICATION

Certification in Business Analysis (CCBA, CBAP, PMI-PBA).

Certification in Project Management (PMP, Prince 2 or similar).

Certification in recognized Process Improvement methodology (Lean, Hammer and Co. or similar).
 

EXPERIENCE

AEX1: Experience creating and delivering presentations to internal team members and senior officials.

AEX2: Experience leading one or more elements of a project such as risk and issue management, schedule management, change control management, documentation and reporting (including dashboards) and project artifacts*.

AEX3: Experience in preparing or writing support documentation such as: business cases, workflow diagrams, data flow diagrams, user stories, Project Management Plan, Procurement Plans, Project Charters, reports and dashboards.

AEX4: Experience leading Process Improvement initiatives.

AEX5: Experience using Microsoft Visio, Igrafx or MS Dynamics.

AEX6: Experience working in Agile Scrum or Kanban environments.

AEX7: Experience developing content for contractual documentation such as but not limited to statement of work, evaluation criteria and task authorizations.

*Project artifacts could include Project Charters, Business Case, and Requirements.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English essential
English or French Essential
Bilingual - imperative (CBC/CBC)

Information on language requirements

ABILITIES

Ability to communicate effectively in writing

Ability to communicate effectively orally
 

PERSONAL SUITABILITY

Demonstrating integrity and respect

Thinking things through

Working effectively with others

Showing initiative and being action-oriented

The following may be applied / assessed at a later date (may be needed for the job)

OPERATIONAL REQUIREMENT

Willing and able to work overtime, if required on short notice.
 

At Employment and Social Development Canada, diversity is our strength. If you're a woman, an Aboriginal person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.

Conditions of employment

CONDITIONS OF EMPLOYMENT

Reliability Status or Secret security clearance (depending upon the position to be staffed).

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Candidates will be contacted by email and it is imperative that you provide a current email address that accepts e-mail from unknown users (some email systems block these types of email). Candidates are strongly encouraged to check their email on a regular basis. It is your entire responsibility to inform us at all times of any changes regarding your contact information.

Reference checks might be sought.

An interview will be administered.

You must provide proof of your education credentials.

Persons are entitled to participate in the appointment process in the official language of their choice.

A random and/or top down selection of candidates may be used in the determination of those to be given further consideration in the assessment process.

Acknowledgment of receipt of applications will not be sent.

Candidates with foreign credentials must provide proof of Canadian equivalency. Consult the Canadian Information Center of International Credentials for further information at: http://www.cicic.ca/

Various technological means could be used to assess candidates working outside of the NCR (teleconference, videoconference, etc.).

Questions regarding travel and relocation: https://www.canada.ca/en/treasury-board-secretariat/topics/travel-relocation.html

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.