Mediator and Dispute Resolution Specialist or Officer

Update: **AMENDMENT to closing date. Please do not re-apply if you have already submitted an application.**

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

The organization will accept applications on-line only. All job applications must therefore be submitted through the Public Service Resourcing System.


Do you easily build trust in your relationships?

Do you strive for client-service excellence?

Are you comfortable in conflict situations?

If you have answered yes to those questions, here is how to apply.

Respond to Screening Questions.

You will be invited to clearly demonstrate, as a candidate, if/how you meet each of the screening criteria by answering the questions in the Screening Questions section of the application. This may take more time than applying to a standard process so please think about saving your information regularly to keep from losing your work.

We strongly encourage you, when providing your answers, to provide concrete examples to illustrate how you meet each criterion identified in the questions.

When drafting your responses to the experience qualifications, we encourage you to follow this format:

1. Your answers must include where, when and how you obtained the required experience.
2. Your answers must include the period(s) in which you performed the functions of the position(s).

By providing the required information in the suggested format, you will ensure that the assessors are in a position to assess the depth, complexity and scope of your experience.

Asset Qualifications (Other Qualifications Section)

You must indicate "NO" if you do not have experience in performing a task listed in the section entitled "Other Qualifications". Responding “NO” to one or more of these non-essential experience questions will not result in the rejection of your application. If you answer “YES” to a non-essential experience question, you should provide information in the format mentioned above to ensure that the assessors are in a position to assess the depth, complexity and scope of your experience. This will ensure that you can be considered for a specific appointment where asset qualifications would be used.

Duties

• Mediation of labour relations grievances and complaints as well as staffing complaints.
• Mediation of collective bargaining disputes.
• Administration of the arbitration and conciliation requests in support of the FPSLREB.
• Provide information sessions on the services of MDRS as well as training on interest-based negotiation and mediation processes.

Work environment

The Federal Public Sector Labour Relations and Employment Board (FPSLREB) is responsible for administering the collective bargaining and grievance adjudication systems in the federal public service and in Parliament. It is also responsible for the resolution of staffing complaints in the federal public service.

The FPSLREB Secretariat offers professional impartial assistance to help employers, employees, and bargaining agents resolve disputes often without resorting to a hearing. This assistance is provided through our Mediation and Dispute Resolution Services (MDRS). The MDRS team helps parties reach collective agreements, manage their relations under collective agreements, and resolve labour relations grievances and complaints as well as staffing complaints.

Mediators of the FPSLREB Secretariat’s MDRS team possess considerable experience working with public service employers and bargaining agents. MDRS is currently seeking qualified candidates to join the team.

Intent of the process

A fully or partially assessed pool may be created and may be used to staff similar positions with various linguistic requirements, tenures and security clearances within the Administrative Tribunals Support Service of Canada (ATSSC).

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

EDUCATION

Graduation with a degree from a recognized post-secondary institution or an acceptable level of education and experience.

Degree equivalency

EXPERIENCE

EXP1 Extensive* experience in labour relations in a public sector context.


* Extensive experience is understood to mean possessing the depth, breadth and relevance of experience associated with having performed a broad range of activities related to the job.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (CBC/CBC)

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

KNOWLEDGE

K1 Knowledge of the labour relations framework in the federal public sector including relevant legislation.

K2 Knowledge of the principles of mediation.

K3 Knowledge of the structure of the federal government and of bargaining agents.

ABILITIES

A1 Ability to conduct mediation processes including analysing the matters in dispute and identifying the interests of the parties.

A2 Ability to guide parties in the assessment of settlement options relative to alternatives.

A3 Ability to communicate effectively orally.

A4 Ability to communicate effectively in writing.

A5 Ability to work under pressure.

PERSONAL SUITABILITY

PS1 Adaptability

PS2 Critical Judgement

PS3 Assertiveness

PS4 Effective interpersonal skills

PS5 Reliability

PS6 Client service orientation

The following may be applied / assessed at a later date (may be needed for the job)

ASSET - EDUCATION

AEDU1 Certificate(s) of training in Alternative Dispute Resolution (ADR) processes including mediation

Degree equivalency

ASSETS - EXPERIENCE

AEXP1 Experience working for a Labour Organization.

AEXP2 Experience as a key player in collective bargaining.

AEXP3 Experience participating in mediation processes.

Conditions of employment

Reliability Status security clearance

Must work extended hours on short notice.

Willingness and availability to travel often, including by air.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

Candidates may be required to meet the asset qualifications or the organizational needs, depending on the requirements of the specific position being staffed.

Acknowledgment of receipt of applications will not be sent.

Proof of your education credentials will be required at a later date.

Persons are entitled to participate in the appointment process in the official language of their choice. Applicants are asked to indicate their preferred official language in their application.

Asset qualifications may be used for the screening or when selecting candidates for appointment. Therefore, if you meet the education and/or experience and/or membership qualification(s) listed under Asset Qualifications, please be sure to clearly demonstrate this in your application.

All information obtained throughout the selection process, from the time of application to close of process, may be used to evaluate the candidates.

Breadth and depth of the assessed qualifications may be considered.

Travel and relocation costs associated with this selection process will not be reimbursed.

The selection committee reserves all rights to use any methods that they deem appropriate in order to evaluate the candidates (written examination, interview, reference check, performance agreement, etc.).

Top-down selection may be used during any stage of the selection process. Please note that achieving a pass mark on any of the assessment used does not mean you will move forward in the selection process. Management may decide to use a cut-off mark that is higher than the pass mark on any evaluation used throughout the process.

For this selection process, our intention is to communicate with the candidates by email. Candidates who apply to this selection process must include in their application a valid email address and make sure that this address is functional at all times and accepts messages from unknown users (some email systems block these types of email).

Persons with disabilities preventing them from applying on-line or persons without access to the internet are asked to contact 1-800-645-5605.

Only on-line applications will be accepted in order to take advantage of the many benefits of using the electronic recruitment system. Some of the benefits for applicants include:
- modify your application/resume at any time BEFORE the closing date;
- complete screening questions which will highlight your qualifications to the hiring manager;
- verify the status of your application and notification(s), at any time, and
- be notified electronically of assessment details and results.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.