Various Clerical & Administrative Support Positions

SELECTION PROCESS CANCELLED

We regret to inform you that this job opportunity has been cancelled.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Navigating the Application Process
https://www.youtube.com/watch?v=0GW7P3g9hhI

OPEN HOUSE DETAILS:
To learn more about Veterans Affairs Canada's hiring process and this job opportunity, we invite you to our OPEN HOUSE event on May 8, 2019 @ Northern College, 140 Government Road East, Kirkland Lake, ON from 2:00pm to 7:00pm (EST).

PLEASE NOTE: You must still submit your application online to be considered for this job opportunity. You do not need to attend the Open House to be eligible to apply.

When submitting an application to this selection process, you will be prompted to answer screening questions concerning the essential education and experience qualifications and, if applicable, other (non essential) qualifications.

It is NOT sufficient to only state that the qualifications are met or to provide a listing of current or past responsibilities. Rather you must clearly demonstrate HOW, WHEN, and WHERE the qualification was met through substantiation by examples. Information on your described skills, experience, etc. provided in the screening questions should be supported by your resume. Failure to provide the above information in the format required may result in your application being rejected from the process.

Candidates may not be solicited for incomplete or possible missing information.

Resumes may be used as a secondary source to validate the experience and education described in the screening questions.

INSTRUCTIONS

When recording your examples, be sure you:
• Provide concrete, specific examples of actions that speak directly to the experience sought.
• Choose examples with sufficient complexity, impact and degree of difficulty that will allow you to illustrate to what extent and depth you have shown the behaviours expected for each qualification.
• Focus on what you did. In referring to an experience achieved in the context of a team, set your role apart from the role(s) of others.
• Please describe the achievements in the past tense. This will help to ensure that you are providing concrete examples, rather than making general statements (e.g.instead of saying “I work well within a team….” you can say “I worked well with a team when….”).
• Use action verbs when describing your experience i.e. lead, managed, organized, planned, prepared, informed, determined, etc.
• Provide all examples in sentence format.
• Each example must include when the example took place, background of each situation, what you did, how you did it, what your role was in the situation, and what was the outcome.

Intent of the process

The intent of this process is to establish a pool of qualified candidates which could be used to staff similar or identical positions with various tenures, various language requirements, and/or various security clearance levels.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:

High school diploma or an acceptable combination of education, training and/or experience.

Degree equivalency

Experience:
· Experience providing services to internal or external clients, by telephone, in person or in writing.
· Experience providing admin or clerical support services in an office environment.
· Experience in preparing correspondence and/or drafting reports.

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
English Essential
Bilingual Imperative B--/B--, BBC/BBC, CBB/CBB, CBC/CBC, CCC/CCC

Information on language requirements

Competencies:
· Ability to communicate orally.
· Ability to communicate in writing.
· Dependability.
· Judgement.
· Interpersonal Relations.
· Client Service Orientation.
· Initiative.
· Problem Solving
· Ability to organize work, establish priorities, and work effectively under pressure and with conflicting demands.

The following may be applied / assessed at a later date (may be needed for the job)

· Successful completion of post-secondary diploma (includes community college, CEGEP, technical college or university)
· Successful completion of 2 years post-secondary program and/or graduation with a degree from a recognized university, with specialization in accounting, finance, business administration, commerce or economics.

Degree equivalency

Asset Qualifications:
· Experience as a member of the Canadian Armed Forces.
· Experience working with VAC programs, services, and benefits.
· Experience planning meetings, workshops or special events.
· Experience screening calls and directing the caller to the appropriate area.
· Experience working in digital mail services – sending and/or receiving a high volume of digitized mail.
· Experience working with budgets
· Experience using spreadsheets and word processing software in a Windows environment.
· Experience with processing payments.
· Experience working in a financial environment which may include budgetary operating practises, travel authorities/claims, and/or procurement, and financial software such as the Salary Management System (SMS) and/or Freebalance.
· Experience in the analysis, data entry and tracking of correspondence or other documents.
· Significant experience using spreadsheet software such as Excel.
· Experience in preparing presentations or products using Freebalance or PowerPoint.
· Experience in the completion of travel and /or hospitality claims.
· Experience in interpreting and applying legislation and policy.
· Experience in taking minutes at meetings.
· Experience providing support for one of the Human Resources disciplines (i.e./ Classification, Learning, Staffing, Labour Relations).
· Experience working with PeopleSoft/MyGCHR
· Experience using an electronic filing system such as GCdocs.

Operational Requirements:
May be required to work overtime.

Conditions of employment

Conditions of Employment:
Reliability Status

One or more of the following may be deemed a Condition of Employment depending on the position being staffed:
- Ability to bend, stand, stretch for an extended period of time
- Ability to lift and/or carry a maximum of 35 lbs (16kg)
- Ability to work in confined work spaces
- Ability to work in small enclosed spaces while performing furniture/equipment repairs
- Be available to work between the core hours of 7:00 to 18:00. Willingness to work 8:00 to 16:30

Organizational Needs:
In support of achieving a diversified workforce, consideration may be given to candidates who self-identify as belonging to one (1) of the designated employment equity groups under the Employment Equity Act: women; Aboriginal peoples; visible minorities; persons with disabilities.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

It is your responsibility to ensure that your email and contact information are maintained with the hiring board. All communication for this process will be sent by email and it is your responsibility to verify your messages regularly.

Education and/or Experience factors in the asset qualifications may be used for screening. Applicants should clearly demonstrate on their application if they meet any of the education and/or experience asset qualifications. Failure to do so may result in the rejection of your application.

One or more asset qualifications may be used during the screening to manage the volume of applications.

Candidates will be asked to provide proof of their education credentials, and proof of citizenship at a later date.

An interview and/or written exam may be administered.

Reference checks will be sought. The Assessment Committee reserves the right to contact references other than those provided by the candidates (within the Public Service only) in order to adequately assess the candidates.

Indeterminate employees at the same group and level or equivalent may be considered for assignment, deployment or secondment opportunities before other candidates.

PLEASE NOTE: All information must be provided through the “apply online” application process. Do not fax, mail, email or drop-off a hard copy application as these will not be accepted. To apply in an alternate format due to disability, you must contact the email address indicated in the "Contact information" section below PRIOR to the Closing Date.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.