Support Clerk / Mail and Office Services Clerk

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

The Government of Canada is committed to building a skilled workforce that is representative of Canada's diversity, which includes the recruitment of Canadian Veterans and releasing Canadian Armed Forces personnel. We encourage applicants to identify any skills, competencies and/or experiences they acquired through a career with the Canadian Armed Forces.

Duties

Provides administrative services to support the delivery of departmental programs and services offered to customers;

Maintains and updates databases and tracking systems work files, statistics, reports and correspondence;

Obtained captures, maintains and retrieves data and documents concerning the requests and claims;

Uses different types of material and technologies.

*** You could be asked to do other types of administrative tasks :
Providing mail delivery services and other administrative support for all sectors;

Receive, sort and distribute incoming mail, courier items, folders.

Work environment

The site is:

- Located in a district composed of commercial, residential and green spaces (including an artificial lake);
- Facing a rest area including picnic tables, patio swing, and several nearby restaurants;
- Easily accessible by car via highways 20 and 132 or public transit via various bus routes;
- In proximity to multiple bicycle paths;
- Characterized by a large and free parking area including bicycle racks;

Location: Boucherville, QC
http://goo.gl/maps/Qrv4E

The work environment is:

- Characterized by bright space and recent furniture inside a contemporary building;
- Renowned for a dynamic Recognition and Well-being Committee.

The Benefits:

We offer a flexible work arrangement along with a comprehensive benefits package to promote healthy and engaged employees. Benefits include: vacation leave, pension, health and dental benefits and support from Management Teams who encourage training and career development.

Intent of the process

A pool of qualified candidates will be created for part-time and/or full time (from 30 to 37.50 hours per week), temporary positions in the short term, permanent at the Employment Insurance Processing Centre. This appointment process may be used to staff similar positions in Boucherville.

Please note that this process will ONLY be used to staff positions in Boucherville, Quebec. Applicants are encouraged to apply ONLY if they are able to work in Boucherville.

HOW TO SUBMIT YOUR CANDIDACY?

We want to attract top talent; therefore we are focusing on your competencies, not your knowledge.

To apply:

• You must provide your résumé (a cover letter is not required);

• You will need to answer online screening questions; to do so, you must provide concrete and detailed examples to clearly demonstrate how you meet each
qualification criteria:

- Cleary explain where, when and how you gained the experience.
- Simply saying you have the required qualifications or listing your current duties or title is not enough.
- The note "see resume" will not be accepted

We will only use your résumé as a secondary source of information.
If you do not clearly demonstrate you have the required experience, we won’t ask for additional information and you may be screened out.

Positions to be filled: Number to be determined

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

VERY IMPORTANT NOTICE:

Please send proof of education and your second language evaluation results at the following address:

EDUCATION

Secondary school diploma or employer-approved alternatives (a satisfactory score on the PSC test approved as an alternative to a secondary school diploma; or an acceptable combination of education, training and/or experience).

Degree equivalency

EXPERIENCE

Experience of at least 3 months within the last 2 years in performing clerical duties

Experience in using technology (e.g. e-mail, Internet and word processing)

The following will be applied / assessed at a later date (essential for the job)

Various language requirements
French Essential
Bilingual Imperative BBB/BBB

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

ABILITIES AND PERSONAL SUITABILITY

Communication (Oral)
Communication (written)
Thinking Skills
Verification and Accuracy
Working with Others
Dependability
Client Focus

The following may be applied / assessed at a later date (may be needed for the job)

EXPERIENCE:

Experience of at least 3 months within the last 2 years in maintaining databases

Experience of at least 3 months within the last 2 years in working in a high-volume client service environment

ORGANIZATIONAL NEEDS

At Employment and Social Development Canada, diversity is our strength. If you’re a woman, an Aboriginal person, a person with a disability or a visible minority and are interested in bringing in different perspectives and insights, let us know by completing the Employment Equity (EE) section in your application. Appointments of members of these EE groups could be made to ensure our workforce is inclusive and representative of the Canadian public we serve.

OPERATIONAL REQUIREMENTS

Willing and able to work overtime as required.
Willing and able to travel for training purposes.
Willing and able to work on shift work.

Conditions of employment

Reliability Status security clearance

Credit check

For Mail and Office Services Clerk positions ONLY:

Willing and able to lift 10-23 kg

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

ACKNOWLEDGMENT OF RECEIPT OF APPLICATIONS WILL NOT BE SENT.

To be able to manage the number of applicants in this selection process, the hiring organization may choose to use a top-down selection, random selection, or any other additional qualifications as outlined in the statement of merit criteria in order to determine the number of candidates who will go through the following phase of the assessment.

If after the use of these strategies other needs arise, the hiring organization may proceed with the evaluation by including candidates who qualified and who obtained a lower passing grade, or by using any other strategy.

In this selection process, we intend to communicate with applicants by email. Please include a valid email address in your application and make sure that this address is functional at all times and that it accepts messages from unknown users. We will use the following address to contact you:

You could be assessed using one (1) or several of the following methods: written tests, interviews, reference checks, roleplaying, practical exams and situational exercises.
A security check will be administered. Proof of citizenship, proof of education and at least 2 work references with names and applicable phone numbers will be required.

Candidates are entitled to participate in the appointment process in the official language of their choice.

Assessments can take place during the day or during weekends. Throughout the selection process, it is your responsibility to make yourself available for all testing and interview dates for which you will be invited.

Please note that the assessments will only be rescheduled under exceptional circumstances with supporting evidence (e.g. medical reason with doctor’s certificate, death in the immediate family, pre-approved travel plans, religious reason, participation in an assessment for another selection at the same time). Failure to attend the assessments without good reason will be construed as a withdrawal from the appointment process.

If you were educated outside of Canada, you must have your certificates and/or diplomas assessed against Canadian education standards. This will enable you to provide proof of Canadian equivalency when applying for a job in the public service. The public service will accept any Foreign Educational Credentials as long as they are deemed comparable to Canadian standards, through a recognized credential assessment service.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.