Support Technician, Infrastructure Operations (Anticipatory)

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

ONLY APPLICATIONS SUBMITTED ON-LINE USING THE 'APPLY ON-LINE' BUTTON ABOVE WILL BE CONSIDERED.

Persons with disabilities preventing them from applying on-line are asked to contact
1-800-645-5605.

Work environment

The CGC is a significant part of Canada’s dynamic and diverse agricultural sector. We regulate grain handling in Canada, set grain standards and conduct research on grain. At the CGC, we strive to live our values of excellence, integrity, respect and accountability.

Our office is located at 303 Main Street in downtown Winnipeg, close to countless amenities found at Winnipeg Square, the Forks, St. Boniface and the Exchange district. Take advantage of our Employee and Family Assistance program, walking club and ad-hoc fitness classes onsite or discounted memberships at GoodLife Fitness.

In this role, you will:
-Provide technical support via telephone, email or in-person to IT infrastructure clients experiencing difficulties such as those with workstation hardware/software, grain elevator technical equipment, laboratory instrument related computing, multi-function printers and network cabling.
-Provide technical support in the development, integration, implementation or maintenance of IT infrastructure components such as Local Area Network, Wide Area Network (LAN/WAN), workstations and server operations; installs, integrates, configures, monitors and tests components in the computing environment.

Intent of the process

The initial appointment from this pool will be for a term.

Note: A pool of qualified candidates will be established with the intent to fill upcoming vacancies. This pool may be used for indeterminate, specified period employment, acting appointments, assignments, secondments or deployments.

Positions to be filled: 1

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Education:
Successful completion of two years of an acceptable post-secondary educational program in computer science, information technology, information management or another specialty relevant to the position to be staffed, or an acceptable combination of education, training and/or experience relevant to the position to be staffed.

NOTES:
1. Indeterminate period incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above are deemed to meet the minimum education standards based on their education, training and/or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the CS group.
2. It is a recognized educational institution (e.g., community college, CÉGEP or university) that determines if the courses taken by a candidate correspond to two years of a post-secondary program at the institution.

Degree equivalency

Experience:
-*Recent experience in providing first level IT support services to clients on-site and remotely.
-Experience in supporting applications (including Microsoft Office) in a networked Microsoft Windows environment.
-Experience in providing technical advice and guidance to users with varying degrees of computer knowledge.
-Experience in providing a variety of informatics support services (both hardware and software) (e.g. Installation, configuration, maintenance, troubleshooting problems).

*Recent is defined as experience acquired within the last five (5) years.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Candidates MAY also be required to meet ONE OR MORE of the following education and experience factors, depending on the requirements of the specific position being staffed (essential or asset criteria):

Education:
Graduation with a degree from a recognized post-secondary institution in computer science, engineering, information technology, information management or any other field related to the positions to be staffed.

Degree equivalency

Certifications and Training:
-ITIL Foundation Certification
-Microsoft MCSE Certification
-CompTIA A+, Network+ or Security+ Certification
-Cisco ICND1 & 2 certification
-Citrix Certifications or training

Experience:
-Experience providing computer related technical support in a scientific laboratory environment.
-Experience in Windows or Microsoft PowerShell scripting.
-Experience providing patch management support including the use of Microsoft WSUS.
-Experience providing security incident handling and response.
-Experience providing computer related technical support over the phone or via email in a helpdesk environment.
-Experience providing user support and troubleshooting for end-user and mobile devices such as thin clients, Blackberries, Chromebooks and laptops.
-Experience supporting remote office locations including Cisco Meraki VPN or Citrix Remote Access technologies.
-Experience working independently with minimal supervision and/or in a virtual team environment.
-Experience providing video conference support to clients including Cisco WebEx or Cisco Collaboration Meeting Room technologies.
-Experience creating detailed technical documentation, network diagrams using Microsoft Visio or other similar tools.
-Experience providing support in a Cisco Meraki network environment.
-Experience providing support in a virtual desktop infrastructure and/or published application environment including Citrix XenDesktop or Citrix XenApp technologies.
-Experience providing support for peripheral devices such as network printers, multifunction printers including installation and configuration.

Operational Requirements:
-Willingness and ability to work overtime on weekend and evenings occasionally, sometimes with short notice.
-Ability to lift up to 20 kgs.

The following will be applied / assessed at a later date (essential for the job)

Bilingual - Imperative (BBB/BBB)

Information on language requirements

Second Language Writing Skills Self-Assessment
In order to help you decide if you should apply to a bilingual position, an optional self-assessment of your writing skills in your second official language is available for you to take before completing your application.

For more information, please consult:
Unsupervised Internet Test of Second Language Writing Skills

Knowledge:
-Knowledge of computer networks, hardware, peripherals, operating systems and software.
-Knowledge of Microsoft Windows Server, Client and Office products.
-Knowledge of Helpdesk and Incident Management practices.

Behavioural Competencies:
-Adaptability
-Being a Team Player
-Client Focus
-Effective Interactive Communication
-Analytical Thinking
-Planning, Organizing and Co-ordinating

Conditions of employment

-Reliability Status security clearance
-Willingness and ability to travel occasionally.
-Willingness and ability to work overtime on weekend and evenings occasionally, sometimes with short notice.
-Ability to lift up to 20 kgs.
-Willingness and ability to be on call as required.

Note: Candidates must meet all of the Conditions of Employment at the time of appointment and must continue to meet these during the period of appointment.

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.

Information on employment equity

You will be asked to complete a screening questionnaire when you apply online. Please clearly demonstrate in your screening questionnaire how you meet the education and experience criteria. You must provide concrete examples that illustrate how you meet the requirement.

A cover letter is not required as the screening questions will be used for screening purposes.

Communication for this process will be sent via email. All communication relating to this process, including email correspondence, may be used in the assessment of qualifications.

In order to manage the number of applications in the selection process, management may use top-down consideration of scores at various steps in the process, to determine the number of candidates who will be further considered in the process.

Appointment decisions may be based on one or more of the following criteria:
- Matching of the individual's experience or qualifications to the strengths and weaknesses of the work team;
- Matching of the individual's experience or qualifications to the specific duties of the position being staffed;
- Depth, breadth, type of work-specific experience;
- Level/degree of one or more competencies/qualifications.

Preference

Preference will be given to veterans and to Canadian citizens, in that order, with the exception of a job located in Nunavut, where Nunavut Inuit will be appointed first.

Information on the preference to veterans

We thank all those who apply. Only those selected for further consideration will be contacted.